Jeff Hicks

1.3K posts

Jeff Hicks

Jeff Hicks

@GetJafix

Principal QA Engineer - Live Team on @leagueoflegends @riotgames

Katılım Şubat 2010
445 Takip Edilen1K Takipçiler
Jeff Hicks
Jeff Hicks@GetJafix·
@el1zbar @drewlevin Would be interested in seeing the League Client logs for this. Could you submit a player support ticket with your recent logs? You can find them here: [install directory - likely C drive]:\Riot Games\League of Legends\Logs\LeagueClient Logs reply with your ticket # here
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Jeff Hicks
Jeff Hicks@GetJafix·
@bonevoid @drewlevin Yeah if you still have the copies of the logs and can enter a new ticket, send me over the ticket # and I'll see if it shows up. I don't know why that other ticket got vaporized, so hoping to catch the one you enter again.
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bonevoid
bonevoid@bonevoid·
sounds good! Drew just told me to send whatever logs I could from around the time so hopefully one of them will be right, would that be best done in the form of another ticket? Also for game ID is there a way to see it even if it's not in my immediate match history? There's a super annoying practice tool bug which I was working around so my history got filled up with those games sadly 😭
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bonevoid
bonevoid@bonevoid·
I thought Riot said this bug was fixed? I was hovering khazix in select but when I hit lock in it gives me kogmaw and we lost the game because of it... so stupid man @drewlevin what do I need to do to get this fixed? (and is there any chance of LP refund... LMAO)
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Drew Levin
Drew Levin@drewlevin·
team is continuing to look into reports of dropped inputs and unexpectedly-wide tower aggro range. if you have videos/game IDs re: either of those, happy to get them and pass them to the gameplay engineering folks digging into this stuff.
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Jeff Hicks
Jeff Hicks@GetJafix·
@bonevoid @drewlevin Hey also when you get a chance can you check the gameID when this happened? I’d still need your local logs, but I could check a few other things.
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Jeff Hicks
Jeff Hicks@GetJafix·
@bonevoid @drewlevin Interesting... unfortunately not though. I need to see the league client logs from the session this occurred in.
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bonevoid
bonevoid@bonevoid·
@drewlevin Ticket ID: #123145220 Thanks goat! Included as much info as I could to try and be helpful hopefully it can get sorted out :D
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Drew Levin
Drew Levin@drewlevin·
For players in Europe, Asia, and Oceania: we will be running a makeup SR Clash on next Saturday, February 7. It will run only in the regions where Clash had to be canceled last Saturday (so everywhere except NA, LA, BR, and ME). It will be free to enter, with a premium ticket entry option. Rewards will be the same as the Clash scheduled for last weekend. Again, we apologize for your disappointed expectations last weekend, and we hope to make it up to you next Saturday.
Drew Levin@drewlevin

getting up to speed on clash issues from overnight. my apologies to players in Europe, Asia, and Oceania on needing to cancel Clash today. the team is actively working to resolve an issue where some players are stuck in a bad state at the start of the second round.

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Levi
Levi@RitalinWarrior·
@GetJafix Any news on the Sylas ones? I had the same one happen the other day (long cd on ult bug)
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Wiosna
Wiosna@Wiosnaaaa·
‼️‼️DO NOT PLAY AMBESSA TODAY ‼️‼️ There are multiple bugs that denies your auto attacks and consume your stacks anw if you try to cancel animations. Here's an explanation video i'm sorry for the french accent pls dont bully me
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AsparWild
AsparWild@AsparWild·
@DashiJador Such a thing seems regrettably understandable, and i promise you that this will not be the case in my request. @GetJafix can probably vouch, as the matter relates to something similar, with bugs; thought this might be something along your line of interest, If you might deign a DM
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Darcy (Dashi Jador) Ludington
Thank you for your patience everyone! WASD should be live in all riot regions as of a few minutes ago. Briar and Taliyah are also re-enabled for WASD
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Jeff Hicks
Jeff Hicks@GetJafix·
@Ignihtus @drewlevin @RiotDucke Yup that can happen - turnaround on some issues may take a bit longer than one patch to get resolved. Just know it was passed along and is being tracked.
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Masai
Masai@Ignihtus·
@GetJafix @drewlevin @RiotDucke Hi new update but there is still the issue in aram maps howling abyss and butcher bridge, the musics on those maps doesn’t change anymore as the game progress with inib and turrets getting destroyed, it’s stuck on starting music. The music is also much lower than before. It’s been mounth this exist :/
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JT
JT@JT_Scorpion3·
@GetJafix Hey Jeff, I found an interesting (bug?) was curious if I could dm you about it rather than sticking it out in the open, it involves some interactions with lifesteal.
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Jeff Hicks
Jeff Hicks@GetJafix·
Hey all, we’re currently working on resolving the issues with streamer mode and we just pushed a fix to PBE that we’ll be testing out over the weekend.
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kakash_
kakash_@Kakash__TV·
@GetJafix @drewlevin @RiotDucke There is an issue in aram maps howling abyss and butcher bridge, the musics on those maps doesn’t change anymore as the game progress with inib and turrets getting destroyed,it’s stuck on starting music. The music is also much lower than before.
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miller
miller@mzllerr·
@RiotNu @drewlevin hi theres a bug in the league client when u press view abilities in champ select that continuously plays the audio of the preview even when gone and its been bothering my games a lot cuz i have a habit of pressing it for some reason... dfkm 😭
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LS
LS@LSXYZ9·
I've noticed this happening a few times randomly lately but I can't find anything in the wiki and I can't explain/recreate it either. Why does the turret decide to extend it's range randomly vs a stationary target?
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Jeff Hicks
Jeff Hicks@GetJafix·
@4thshotenjoyer If you remember which game and can give me the GameID out of your match history, that'd be really helpful.
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Levi
Levi@RitalinWarrior·
@GetJafix I don't want to give false info i can't really remember but I think i've seen something like this? i can post replay if i find it btw
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Jeff Hicks
Jeff Hicks@GetJafix·
@IronBladeMusic @drewlevin Hey there @IronBladeMusic I'm taking a look at the logs you sent over, but wanted to check if you've still been encountering this. Could you tell me at what point you get this error? Right when launching or after a game perhaps?
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Iron Blade
Iron Blade@IronBladeMusic·
@drewlevin is there a known fix to the "unexpected error in login session" thing? I'm on my MacBook pro. idk what to do, this has been happening on my laptop for a while now. I wanted to add logs to my ticket but repair tool didn't work. Ticket #118517676
Iron Blade tweet mediaIron Blade tweet media
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