Gill Gorman

@jet2tweets worst customer service. No one is willing to take ownership of the issues with your app, but you're very happy to take money from my bank and then tell me to wait 28 days to see if I get it back!!

@BrockersMark @jet2tweets Oh they wanted mine! Took it but did not change my seats.

@jet2tweets trying to pay a balance on your app is just about impossible, 30 years working in IT training and your App made me lose my patience for the first time! 3 hours across 3 days 😖 Your complaints procedure is just as bad! Anyone would think you don’t want my money 💰😩

@jet2tweets @jet2tweets If you want to pay to change seats with @jet2tweets, don't!! If they have an issue on their side, you either wait 28 days to see if you get your money back or pay again!!

@gillgorman Hi Gill, I'm very sorry to hear of this. If you may require any assistance, please can you kindly send us a DM along with your booking reference? Thank you, Rachel

@jet2tweets Well done Jet2. Take money from my account to change seats, but don't change them. It might only be £22 but either refund me or change my seats!

@jet2tweets I did and await your response.

@lookfantastic I have not had such a poor customer experience in a long time. No delivery 5 days later despite paying next day delivery. And you don't care!

@BBCNews seriously what was that interview all about? I cannot stand @TVNaga01 Get her off TV.

@nextofficial terrible customer experience!! 3 delayed deliveries and no promised call from customer service. Not tge standard expected from yourselves.

@BBCR2MusicBot NEVER play that song again. Utter rubbish!!

Now Playing Kenny Loggins - This Is It kennyloggins

@skytv your Customer Service is truly abysmal....

@British_Airways Thank you loads for the quick resolution to delay compensation request. Faith restored and excellent customer service.

@British_Airways our flight Gatwick/Glasgow was cancelled yesterday. Now today we are delayed again!! Terrible service.Compensation?