GFiber

@A5EPPS Hi John, I'm sorry to hear that your connection has been disrupted. Please send me a DM here, and I'll be happy to investigate from my side and see what I can do to help get things back on track. -Luke

Have missed two of the biggest sports days of the year due to @googlefiber ... this is such bullshit.

Hi there, I'm sorry to hear that your service has been disrupted. We are aware of an issue causing an outage in the Atlanta area. While I do not have a precise timeframe to share at this time, I can confirm that our Field Operations team has been dispatched and is working to restore service as soon as possible. Updates will be posted to our public outage tracker at this link as repairs proceed: spklr.io/6010EHFxK You should also receive updates via email once service has been restored. If your service is not restored following the conclusion of the documented outage, please send me a DM here so that my team and I may investigate further. Thank you for your continued patience, -Luke

@googlefiber What's going on with service in Atlanta Georgia? No service since 2PM.

Hi there, I'm sorry to hear that your service has been disrupted. We are aware of an issue causing an outage in the Atlanta area. While I do not have a precise timeframe to share at this time, I can confirm that our Field Operations team has been dispatched and is working to restore service as soon as possible. Updates will be posted to our public outage tracker at this link as repairs proceed: spklr.io/6013EHFoU You should also receive updates via email once service has been restored. If your service is not restored following the conclusion of the documented outage, please send me a DM here so that my team and I may investigate further. Thank you for your continued patience, -Luke

Hey @googlefiber, what's going on with the internet outage in Atlanta? It's been down for many customers since 2PM. Any ETAs?

@Toasted641 Hi there, I'm sorry to hear that your service has been disrupted. Please send me a DM here, and I'll be happy to investigate further from my side. -Luke

Pre ordered crimson desert to play it yesterday after work but google fiber decided to be down from then AND STILL GOING wtf am I paying for

@colinnabity Hi Colin, I'm sorry to hear about the delay in burying your fiber cable. Please send me a DM here, and I'll be happy to investigate from my side and help expedite any remaining work. -Luke

We had our Google fiber installed in August of 2025. They said they were coming back to bury the line. They never did. My wife and I have probably spent an entire day on the phone with their overseas support who keeps on telling us they will be out to bury it. Last week the 80 year old neighbor tripped over it. It’s been over 6 months. @googlefiber @googlefiberhelp Going to start posting daily until this is buried. Absolute garbage support.

@is0ed Hi there, I'm sorry to hear that you are experiencing a network outage in your area at this time. Please send me a DM here, and I'll be happy to review the existing ticket and ensure that your service is on track to be restored. -Luke

@googlefiber my @GatorsMBK plays at 9:45, could y’all pleaseee fix this. I’ve missed 40% of the games today 😡😡😡

@postershow Hi there, I'm sorry to hear that your connection has been disrupted. Send me a DM here, and I'll be happy to investigate further from my side. -Luke

@miyagawa @googlefiber We’ve been down in Atlanta for more than 4 hours now. Very disappointed to have relied on @googlefiber for my business needs, which has now resulted in my business losing money. I suppose it’s time to look into another ISP.

Is GFiber down in SF?

Hi there, I'm sorry to hear that your service has been disrupted. We are aware of an issue causing an outage in your area. While I do not have a precise timeframe to share at this time, I can confirm that our Field Operations team has been dispatched and is working to restore service as soon as possible. You should receive updates via email once service has been restored. Thank you for your continued patience. -Brian

@googlefiber seems like there's a massive outage based on downdetector and the fact I don't have wifi. I can't even look up my address on the Google fiber outage page because it gives me an error. How are we going to get notified about resolution?

Hi there, I'm sorry to hear that your service has been disrupted. We are aware of an issue causing an outage in your area. While I do not have a precise timeframe to share at this time, I can confirm that our Field Operations team has been dispatched and is working to restore service as soon as possible. You should receive updates via email once service has been restored. Thank you for your continued patience. -Brian

@googlefiber is your service down in SF today?

@Wilhelm_Willie Hi there, please send me a DM, and I'll be happy to check if you are affected by an outage. -Brian

@googlefiber SF outage i'm assuming? outage map isn't working as expected either gfiber.com/outage/check/

@miyagawa Hi there, please send me a DM, and I'll be happy to check on this for you. -Brian

@googlefiber are you down in SF?

@XI04Guy Hi there, I'm sorry to hear you are out of service. Please send me a DM, and I'll be happy to look into this for you. -Brian

@googlefiber no service in San Fran?

@ChicagoShining Hi there, I'm sorry to hear your service is down. Please send me a DM, so I can gather more information and better assist you. -Brian

No service in downtown Chicago? @googlefiber not coming back. Never had this happen with prior provider.

Florals for spring? Groundbreaking. #GFiber #FiberInternet

@Big_Beezyy Hi there, I'm sorry to hear you are having issues with our service. Please send me a DM, and I'll be happy to assist. -Brian

I’m absolutely getting rid of @googlefiber! This shit sucks

@tanyasykes Hi Tanya, I'm sorry to hear that you had a negative experience with our support team. If your issue has not yet been resolved, please send me a DM here, and I'll be happy to take a closer look from my side. -Luke

@googlefiber the lack of customer service I received today tells me with 100% certainty that you are not interested in retaining my business—FYI

We teamed up with Ookla to help customers get the most out of their home network. It’s one more way we're making sure GFiber equipment in the home keeps up with our high-speed fiber connection. Read the case study: spklr.io/6011EHtgR

@gatekeeper268 Hi Jessica, I'm sorry for any disruption caused by our construction crews. Please send us a DM, so I can gather the details and assist. -Gregory

@googlefiber has cut our Internet lines 5 times IN A YEAR. It really seems intentional. As soon as our line has been cut they are packed up and gone within 5 minutes.

We know ball. And internet. Here to help make sure you never miss a play and stay in sanity during the madness 🏀 #GFiber #FiberInternet

Spring is just around the corner, and we’re feeling the 🌱 growing 🌱 energy! It was wonderful to connect with the families and neighbors who make these communities great this past weekend at the Laurel Mountain Fun Run! We're already live in Greater Hills, we’re counting down the days until we officially join the Spicewood neighborhood in mid-2026. Whether you’re planting seeds or planning for the future, we're excited to grow alongside you, Texas! 🌱 #GFiber #FiberInternet #Texas #Community