GFiber

@sanciv Hi Ivan, we are sorry to hear that your residence is without internet connection at this time. Please send us a DM, so we may have our team look into this further for a resolution. Thank you. -Lee

@googlefiber My secondary residence have been without internet for several days. The agent will not allow a case because I’m not at this house, which is far away from my primary, to verify the status lights. I think you need to start trusting your paying customers.

@TheDrake810WHB Hi Jason, we are sorry to hear that you are experiencing an issue with your internet service. Please send us a DM, so we may gather your details to have our team look into this further for a resolution. -Lee

@googlefiber Service has been down most of the day in ZIP 66208. Any ETA for restoration?

@andoralsbreath We're on it! 🧙

hey @Google @googlefiber help my friend out here

@tailurr_ Hi Tyler, I'm sorry for the troubling experience. Please reach me via DM and I'll look into the situation here. -Clay

it has taken over three weeks to transfer my @googlefiber service to a new apartment that has already has fiber installed and there’s been no accountability or chain-of-command for me to escalate through. lmfao.

This summer marks 🖐️ years of supporting HudsonAlpha's Summer of STEM! 🧬 Our sponsorship helps HudsonAlpha host over 500 teachers and students in Alabama this summer. From middle schoolers getting hands-on lab experience to teachers bringing these skills back to thousands of students this school year, we're proud to spark the next generation of scientific innovators 🔬 Thanks to the GFiber Huntsville team for continuing to connect our communities with opportunities to grow! Read the full story: spklr.io/6015EPewJ #GFiber #STEM #HuntsvilleAL #CommunityImpact

Happy National Hot Dog Day to those who celebrate (Routy does) 🌭🌭🌭 #nationalhotdogday #gfiber #fiberinternet

@shaunkruger Hi Shaun, we are sorry to hear that your IPv6 address is having an issue after a recent outage. Please send us a DM, so we may have our team look into this with you. -Lee

I was enjoying having IPv6 on my home network until @googlefiber had an outage last week. Ever since then my router isn't seeing router advertisements and can't pick up DHCPv6. I'm guessing #ipv6 isn't an officially supported part of the service.

Let's goooooo 🚚💨 #gfiber #fiberinternet

it always feels like somebody's watching meeeeee

@IowaFanNick Hi Nick, I'm sorry to hear that you're experiencing issues with your WiFi speed. If these results are consistent across multiple devices, please send me a DM here, and I'll be happy to investigate from my side and see what I can do to help get things back on track. -Luke

@googlefiber get your shit togetherness #google #internet

@Noname63570918 Hi there, I'm sorry to hear about the disruption to your connection. Send me a DM here, and I'll be happy to investigate from my side and see what I can do to help get things back on track. -Luke

@googlefiber why is my internet out multiple times a night? What the fuck am I even paying for?

Internet that laps the competition is now available in Race City USA! 🏎️💨 Congrats to Jim and Gaby Vincent, our very first customers in Mooresville, NC 🎉 Ready for symmetrical speeds? Check your address (and buckle up) 👉 spklr.io/6018EPHM0 #GFiber #FiberInternet #RaceCityUSA #MooresvilleNC

@irvin18214 Hi Irvin, I'm sorry for the trouble there. Please reach us via DM and I'll take a closer look at your connection. -Clay

@googlefiber How about you fix my internet. I couldn't play online today!!!.

Sure finding your one true love is great but have you ever experienced a symmetrical gigabit connection with zero lag??? #gfiber #fiberinternet

@Blob_Dole Hi there, I'm sorry to hear about the disruption to your connection. Send me a DM, and I'll be happy to investigate from my side and see what I can do to help get things back on track. -Luke

@googlefiber I’ve had an outage for nearly 3 days… this is beyond insane.

@thestateofnow Hi there, sorry to hear that you're experiencing an issue with your service. Send me a DM here, and I'll be happy to take a look from my side and see if I may be able to offer further assistance. -Luke

@googlefiber - What has happened to your customer service? You used to be the best, now you’re atrocious. I’ve been trying to get something resolved for TWO MONTHS now. Are you going out of business?

@demonitizedhaz Hi Mack, I'm sorry for the unexpected downtime. Please reach me via DM if you're not back online yet. -Clay

@googlefiber I have a sinking suspicion that fiber lines have been destroyed by neighborhood work. We've been out of internet for almost 12 hours with no explanation. What's happening? SLC, UT.

@digividkid Hi Ed, we are sorry to hear that your home is currently experiencing an issue due to a network outage. Please send us a DM, so we may have our team look into this with you. -Lee

@googlefiber Update: It’s now been even longer with no response. To make matters worse, the Google Fiber app is now unavailable. At this point, the issue isn’t just the outage, it’s the complete lack of communication.

Lunching and launching in Cedar Park! 🍽️ 🚀 We celebrated GFiber's arrival in the Red Oaks and Deer Creek Ranch communities with food, fun, and some frosty treats 🎉 Special shoutout to Cedar Park Mayor Jim for stopping by to celebrate with us along with the community. #GFiber #FiberInternet #CedarPark #Texas #Expansion

@khrystenk Hi Khrysten, we are sorry to hear about the situation and would be happy to help. Please send us a DM, so we may gather the relevant details to have our team look into this with you. -Lee

@googlefiber Hello. I love Gfiber. I am trying to help a friend add service to their house for 8 months, and we are stuck in a void. Our city destroyed the Gfiber line, and Gfiber is either unwilling or unable to restore it. Can anyone help?

Internet so good it only needs one name. We've been going by GFiber for a while now, but it's time to make it official: Google Fiber is now GFiber. As we enter our new chapter, we're focused on the same goal: continuing to push the internet forward to create an internet experience you'll actually love. Say hello to GFiber: spklr.io/6017EyRpV #GFiber #FiberInternet