Glyn Williams

@BSM_Driving Not good enough his test is early Jan and and this will be long after that date GET A MANGER TO CALL ME this is just basic complaint management in a business environment.

@Goonkluck Complaints can take up to 8 weeks to resolve, but it's usually sooner and our team will reach out to your Son as soon as they have an update.

@BSM_Driving Poor customer service my son has his test early in Jan had his last lesson on the 17th Dec and his instructor Quit that day only informed my son today the last point he could reschedule his test what does everyone else think ?

@BSM_Driving Actual timescales please what has happened is totally unacceptable and basically you have taken money from him under false preteness not being able to deliver what was agreed when he first started lessons with you

@Goonkluck Your son has been in touch, and we've logged the complaint. Our team will be in touch with him directly with an outcome.

@BSM_Driving Complaint registered now when is one of your managers going to contact me @BBCWatchdog

@Goonkluck If your Son would like a complaint logged about this, please let him know to DM us on his own social media account with his Pupil ID, address and email.

@BSM_Driving I will do but I still want a manager to contact me as well with an offer of compensation

@BSM_Driving No I want a senior manager to contact me directly or I will be raising it further maybe Even Watchdog your attitude as company is very poor indeed and messes with people very unprofessional

@Goonkluck Hi Glyn, please ask your Son to click and chat with an advisor online to raise any concerns for this to be looked into further.

@BSM_Driving So when can I expect to be contacted ? Before I am forced to take things further?

@BSM_Driving It is not good enough you are supposed to be the best but you have fallen very short I want a senior manger to contact me to discus this and to provide compensation you are the most expensive this is Sharp practice. Trading standards might be very interested.

@BSM_Driving He has and you could not offer a replacement instructor so he has had to get a refund and go to another Instructor in a new school, madness as this is north London you have badly let him down and have added to his anxiety I believe you need to be providing compensation.

@Goonkluck Hi there, we're sorry to hear this and we hope you're all okay. Please ask your son to pop up on chat so that we can get a new instructor allocated for him. bsm.co.uk/contact/ They're available weekdays between 9am and 5pm.

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