Gopuff

@kharr89 Please send us a DM. We’d be happy to look into this further and help resolve.

@gopuff @Grubhub I ordered via @Grubhub who couldn’t get in touch with you and your driver (employed by @gopuff) tried for 20 minutes to get support and couldn’t. He said this is common with 3rd party apps yet couldn’t do anything on the GoPuff side to be allowed to simply hand me my food.

At the exact minute @Grubhub called to cancel because it was so late, @gopuff driver arrived. By the time I opened the door, he got the cancellation and said he couldn’t give me my food or he’d get in trouble for stealing. Neither service could resolve and he left with my food 🤬

@_BrotherRasheed Please send us a DM. We’d be happy to look into this for you!

@gopuff who do I reach out to about my unresolved issues with my delivery account as a go puff driver? I have had a pending issue for 2 weeks now still unresolved or even looked at.

@sean Hey Sean, we apologize for the inconvenience. Please send us a DM and we’d be happy to help resolve.

I have no idea what @gopuff is but the fact that someone signed up with my email address and their customer support is powerless to fix it is pretty sad!

@iericant Hey @iericant, that’s definitely not the fast, reliable experience we aim for. Please reach out through in-app Support so our team can look into your order and help.

my @gopuff order got stolen during the winner announcement #Survivor50

@samfgn0 Send us a DM. We’d be happy to look further into this and help resolve!

@gopuff i placed an order at 7 pm for OTC medications because i am sick and four hours later the order hasn’t arrived… this is absurd. not only should i get a refund, i should receive a credit for this!!!! new yorkers rely on you

@samfgn0 Hi @samfgn0 — that’s definitely not the fast, reliable delivery we aim for, especially for OTC meds. Please use in-app Support so the team can take a look and help with your order: link.gopuff.com/account-help

@ShineHardBeauty This is certainly not the fast or reliable experience we aim to provide. Please send us a DM, we’d be happy to look into this for you.

Tell me how @gopuff was 40 minutes dropping off my Starbucks Frappuccino this morning. It came completely melted and when I contacted Support, they told me that I can have five dollars for my trouble. 5?! five dollars was less than the tip. Smh deleting this app.

@Bloke40489 This isnt an experience we aim to provide our customers. Please reach out to us via DM. We’d be happy to look into this and help resolve.

@gopuff Watch out for this scam! I signed up for a free trial. Decided not to use it. Cancelled it. And found out months later they've been charging me for 3 MONTHS. They don't send any confirmation emails when you cancel so the only way they will refund is if i had a screenshot! SCAM!

Fresh Flowers delivered in as fast as 15 minutes. Only on Gopuff.

@doseofdanni @hub_superv66645 @DoorDash Thanks for flagging this. A 2+ hour delivery and a dismissive support response is not the fast, reliable experience we aim for. Please use in-app Support so the team can review and help: link.gopuff.com/account-help

@gopuff taking over TWO HOURS to deliver is ridiculous and customer service response being just “lol sorry”… take some notes from @DoorDash

@doseofdanni @DoorDash Hey @doseofdanni — that’s not the fast, reliable experience we aim for. For order-specific help, please use in-app Support: link.gopuff.com/account-help.

Album’s out. Order’s otw.

@David282569 Hey @David282569, sorry you’re dealing with that, it’s not the experience we aim for. For help with the faulty item, please email support@gopuff.com and our team will take care of it.

@nyalley11682 @_BrotherRasheed Hey, thanks for tagging us. That’s not the fast, reliable experience we aim for. Please email support@gopuff.com and our team can help.

@_BrotherRasheed @gopuff Having same issue, multiple emails but no response

@gopuff hi my account is deactivated and I can't seem to get in contact with anyone.. help please

Call your mom.* *Send her flowers.

@Ohmyjoshiee @MiguelEsAndrade We apologize for the inconvenience. The team is hard at work to resolve, and when we are back we will make this right for all customers affected by the outage.

@MiguelEsAndrade @gopuff I’m over it. They didn’t even offer me $5.

@gopuff being down in Philadelphia when I pay monthly for FAM on a Saturday is criminal 🫩

@Kadarr We apologize for the inconvenience, we were experiencing technical difficulties. The team has been hard at work to resolve, and we should be back momentarily. Thank you for your patience!

@gopuff ordered like 2 hours ago, ami ever getting my stuff ? or can yall just let me cancel please

@louisekwarteng Hi there, we’re having technical difficulties at the moment and the team is at work to get systems back up. Please DM your order number/details and we’ll will get you sorted.

@gopuff I have been waiting for almost 2 hours for my order. Your chat bot is not offering any solutions and I cannot seem to cancel it. Can you please help.

@DombosBurner @hankenstein12 It certainly is, please DM us and we’ll be sure any issues are taken care of.

@gopuff @hankenstein12 Saturday night is a rather inconvenient time for your to be experienced technical difficulties. Will FAM members be granted credits for this?

@DondraHonrud1 @Bspielz We’re currently experiencing technical difficulties that are affecting certain app functionalities. Our team is on it and working to get everything online soon!

@Bspielz @gopuff Same here , the St Paul MN location is saying closed. 🙄

Why is @gopuff in Philadelphia down! WTF!