Grab Malaysia

Hi Michelle. We're sorry to hear about your experience and understand how frustrating this must have been. 🙏 May we know if you've already submitted a report regarding this issue? If yes, please share your report ID (CAS-XXXX) with us so we can check the status and assist you further. Thank you.

@GrabMY Grab makes it very difficult for their users to reach out to them when they encounter an issue with their Grab Wallet transfer. Their chatbot is totally hopeless as they do not connect you to a life agent or redirect you to proper channel to address your issues.

Sebelum anda buat sebarang pembayaran, semak akaun dulu di SemakMule Portal PDRM. Jangan sampai menjadi mangsa! Jika terkena scam, segera hubungi Help Centre di aplikasi Grab atau Pusat Respons Scam Kebangsaan di 997 (beroperasi 24 jam, 7 hari seminggu) dan buat laporan polis. Ikuti @BNM_official di X untuk ketahui lebih lanjut tentang taktik-taktik scam. #JanganKenaScam

Hi. Thank you for taking the time to share your feedback. 🙏 We understand your concern that AI-generated food photos may not accurately reflect the actual meal, especially when it comes to portion size and presentation. We agree that having accurate food images helps customers make informed choices and supports merchants who present their products transparently. Rest assured, we'll share your feedback with the relevant team for their consideration. We truly appreciate your input as we continue to improve the GrabFood experience.🙏🙏🙏

Hello @GrabMY , plz ban the usage of AI food photos. Like if the shop only lazy take photo we don't mind, but they also lazy to match the portion. It's very hard to give small vendors a chance when they do this y'know.

@stv77 Hi Steven, We're truly sorry to hear about your experience and understand how concerning this must be. 🙏 Could you please share your report ID (CAS-XXXX) with us? We'll check the status and do our best to assist you further. Thank you.

useless @GrabMY , support useless, i reloaded RM500, it vanished into thin air, next, lodging report to Bank Negara!

Hi Afiq. Do not worry, the initial charge you see if only a pre charge for the booking and it will be refunded back to your bank account within 3 - 30 days. For more info, you can refer to this link help.grab.com/passenger/en-m…. You may use GrabPay Wallet to receive points and the pre-charge will be refunded within 3-5 mins. Hope this clarifies.

Since there's no number I can't find to reach, I'll just feedback here. My account bank has been deducted from a (rejected by driver first) cancelled ride. How can this happen and do I get refund from this? @GrabMY

@jiminxseri Hai Eisya, maaf atas kesulitan🙏 Pemandu harus sentiasa bersedia walaupun sibuk dengan tempahan berterusan. Sila tinggalkan rating dan feedback di aplikasi supaya team khas kami dapat review semula untuk tujuan penambahbaikan servis. Terima kasih!

i never knew grab driver boleh berhenti isi minyak sial. mentang mentang all of us semua perempuan ikut suka hati je @GrabMY please educate ur driver!!

Hi! 😊 Ya, anda boleh melihat rekod perbelanjaan Grab anda seperti GrabCar, GrabFood, GrabMart dan perkhidmatan lain melalui aplikasi Grab. Untuk memuat turun resit bagi setiap transaksi, sila ikuti langkah berikut: Buka aplikasi Grab. Tekan Activity. Pilih transaksi yang ingin disemak. Tekan Get Receipt untuk menerima resit melalui e-mel berdaftar anda. Buat masa ini, Grab masih belum menyediakan penyata bulanan yang menggabungkan semua perbelanjaan dalam satu dokumen. Walau bagaimanapun, anda boleh merujuk kepada artikel bantuan ini untuk melihat sejarah transaksi Grab anda dan mendapatkan laporan transaksi yang disatukan: help.grab.com/passenger/en-m… Harap maklum.

@GrabMY ada ke penyata bulanan yang kita boleh tengok berapa perbelanjaan GrabCar, GrabFood, etc untuk setiap bulan? Kalau ada, mana nak download eh?

Hi! 😊 For 2 passengers, you may generally book any 4-seater option, such as GrabCar Saver, JustGrab, or GrabCar Plus, as long as you do not have excessive luggage. If you're carrying large luggage or travelling with more passengers, you may consider booking a 6-seater instead for extra space and comfort. The icons in the image indicate the maximum passenger and luggage capacity for each vehicle type. 🚗

@GrabMY HOW ABOUT 2 OR PEOPLES?

Hi, we're sorry for the delay and understand your concern regarding your report CAS-100065447718. Upon checking, there are currently no new updates available, as the case is still under review by the relevant team. From our end, we have already followed up and requested the team in charge to expedite the investigation and resolution process. We truly appreciate your patience and understanding, and you will be notified as soon as there are any further developments.

#CAS-100065447718 what the progress on my report ticket @GrabMY?

@Acappenang93 Hi Asyraf! Apologies for any inconvenience. We have received your DM on Facebook and currently making a follow up (on the said case number) with the respective team. Kindly hang on tight! 🙏

@GrabMY Please follow up this issues #CAS-100065059568 regarding my justgrab button missing since 03/07/2026..Tq

@rantspac3 Hai, mohon maaf atas kesulitan yang berlaku. Sila hantarkan mesej terus kepada kami berserta alamat emel dan nombor telefon anda supaya kami dapat semak isu ini dengan lebih terperinci. Ini juga bagi memastikan maklumat peribadi anda kekal selamat dan terjamin. 🙏

Hello, @GrabMY U guys deduct twice untuk paylater july. 😭 tapi update sekali je. Boleh tak second deduction tu tukar jadi ogos?

@muZamE @malaysia_subway Hai, mohon maaf atas kesulitan yang berlaku. Sila hantarkan mesej terus kepada kami di FB atau IG berserta alamat emel dan nombor telefon anda supaya kami dapat semak isu ini dengan lebih terperinci. Ini juga bagi memastikan maklumat peribadi anda kekal selamat dan terjamin. 🙏

Hey @malaysia_subway Apa cerita ni? Grabfood order dari Subway Banting @GrabMY Barang order Barang Dapat

Hi, we're truly sorry to hear about your experience and understand how frustrating it must have been to wait, only to see the driver moving farther away before eventually cancelling the booking without any communication. We appreciate you taking the time to share such detailed feedback with us. We understand your concern and acknowledge that situations like this can be disappointing, especially when you had already reached out to the driver but did not receive any response. Please rest assured that we take feedback regarding driver conduct seriously, and your comments will be shared with the relevant team for review. We also appreciate your understanding in not wanting to impact the driver's livelihood while hoping that appropriate reminders can be issued to prevent similar incidents from happening in the future. Thank you once again for bringing this matter to our attention and for your continued support. 💚

Hi @GrabMY, I’d like to report a very disappointing experience with one of your drivers tonight. The driver accepted my booking, but instead of heading towards my pickup point, he kept driving further away. I waited, hoping he would turn around, but he never did. The app eventually showed the waiting time increasing from around 2 minutes to 17 minutes because he was getting farther away instead of closer. At 9:42 PM, I even sent him a chat asking, “Salam, lama lagi ke bang?” There was no reply. A few minutes later, he cancelled the ride without any explanation or apology. I rarely make complaints, but this driver completely wasted my time. If he wasn’t going to pick me up, he should have cancelled immediately instead of making me wait for nothing. I’m not asking for his account to be suspended because I don’t want to affect someone’s livelihood, but I do hope Grab issues him a formal warning or reminder. This kind of behaviour is unacceptable and shouldn’t happen to other passengers. Please look into this matter. Thank you.

@Mob_Kageyama1 Hi, we're sorry to hear about your experience and understand your frustration. We've replied to your DM and will do our best to assist you further from there. Thank you for your patience and for bringing this matter to our attention.

@GrabMY please check dm. Tired of speaking to your bot here and in your app

Hi, thank you for your feedback. We understand that the cleanliness of the vehicle plays an important role in ensuring a comfortable ride experience. We continuously remind our driver-partners to maintain their vehicles in a clean and pleasant condition for passengers. Rest assured, your suggestion regarding regular reminders to drivers will be shared with the relevant team for consideration. We appreciate you taking the time to share your thoughts with us. 💚

@GrabMY perhaps send weekly message to your drivers to clean their car??

Hi, thank you for your feedback. We understand that the cleanliness of the vehicle plays an important role in ensuring a comfortable ride experience. We continuously remind our driver-partners to maintain their vehicles in a clean and pleasant condition for passengers. Rest assured, your suggestion regarding regular reminders to drivers will be shared with the relevant team for consideration. We appreciate you taking the time to share your thoughts with us. 💚

Hi, we sincerely apologize for your experience. We understand how frustrating it can be when the booking system does not perform as expected. Could you please share more details about the issue you are facing, such as difficulties getting a booking, app-related problems, or any other concerns? Your feedback is important to us and will help us improve the overall user experience.

Dear @GrabMY why your booking system becomes more ridiculous lately. Nonsense

@azmadzizal24 Maaf atas hal tersebut!erkara ini ke pihak berkuasa berserta rakaman CCTV atau sebarang bukti sokongan untuk siasatan dilakukan dan tujuan keselamatan. Sekiranya pihak berkuasa memerlukan maklumat lanjut berkenaan rider tersebut, pihak kami turut sedia membantu.

@GrabMY Saya hanya memberi memaklumkan pada rider pada nombor plat kenderaan melakukan sesuatu pada keganasan semasa saya membuat kerja di Ayden Townhouse keadaan bertugas di post security keadaan tidak terkawal.

We’ve changed our 24/7 Customer Service Hotline! Call our friendly operators at 1300-80-5858 if you need any help.

@___xxxxXXXX91 Thanks! We have made a follow up on this CAS report numbers and requested the team in charge to get it expedited for a resolution/update ASAP. Please hang on tight 🙏

@GrabMY #CAS-100040868499 #CAS-100065124160

Hi Farisssssa, kami memohon maaf atas kekeliruan yang dialami. 🙏 Kami faham situasi ini boleh mengelirukan, terutamanya apabila tambang yang dicaj berbeza daripada jumlah yang dipaparkan semasa membuat tempahan. Boleh kami dapatkan Booking ID bagi perjalanan tersebut? Kami akan semak butiran perjalanan dan caj yang dikenakan untuk membantu anda dengan lebih lanjut. Terima kasih. 💚

Boleh tahu x sy book yg rm5 & tunggu lama,tapi bila grab dah smpai dh hntar kenapa dia cancel rm5 & deduct rm7 ???@GrabMY

Hi Cheah, we're truly sorry to hear about your experience. We understand how frustrating this situation must be. 🙏 Since you've already submitted a report, could you please share your Grab Report ID (CAS-XXXX) with us? We'll check the status of your case and follow up with the relevant team if necessary. Thank you for your patience and understanding.

Incredibly frustrated with @GrabMY right now. Account suspended out of nowhere for a supposed "Code of Conduct" violation. It is deeply disappointing to have my appeal brushed off with a cold, automated rejection. Can a real human please review this? Ticket: CRM:009059000000767