Grab Malaysia

Hi @9773Lol, thank you for bringing this to our attention. Grab maintains a zero-tolerance policy regarding misconduct. We strongly encourage your brother-in-law to report these concerns directly through his internal reporting line. This ensures the report is handled with the highest level of confidentiality & investigated by the appropriate internal authorities.

@GrabMY @GrabSG @GrabID Hi, i would like to inform you that my brother -in law who work for you GRAB driver in KL. According to him there are so many of your internal software engineers employees who doing a dirty job inside and side income. These ppl are controling those ppl

Maaf atas kelewatan sistem untuk assign driver yang berhampiran dengan cik. Mungkin kurang driver di kawasan berkenaan berbanding demand yang tinggi pada waktu2 puncak. Namun, kami ambil feedback ini untuk penambahbaikan dari masa ke masa di samping kualiti servis dalam pemantauan. Terima kasih atas perkongsian! 🙏

Dear @GrabMY I book grab since 9am. After 40 minit baru dapat? then kena tunggu driver around 10 minit. I got presentation at 10am. My uni was 4-5km away only tapi sbb jam i sampai lambat around 1017am. My mistake is assuming ordering 1 hour before, I yakin sempat sampai.

Hi, we’re really sorry for the frustrating experience you’ve had, especially with the delay in resolving your order issue. We understand how disappointing this must be after waiting for so long, and we sincerely apologize for the inconvenience caused. So that we can check your case further and assist you properly, could you please share your Report ID (CAS-XXXX) with us? We’ll help follow up with the relevant team for you. Thank you. -Laila

@GrabMY wow your "help center" has been nothing short of infuriating. your customer service is so awful its making me want to just outright delete the app. i have been trying to be patient in dealing with the wrong order since almost 2 weeks ago and still hasnt been resolved.

@suhenr7 Hi Suhen, we sincerely apologize🙏 No one should have to deal with that kind of attitude during a ride. Please be assured that our team is currently reviewing this incident for thecnecessary action. We appreciate you bringing this to our attention so we can improve. Thank you!

@GrabMY Thanks @GrabMY for not caring and even bothering to reply

@GrabMY I want to report a serious incident. My driver made racist remarks, questioned my nationality, and changed the route without informing me. I felt unsafe and had to get out of the car. Please investigate and review the trip recording.

@rwhdiskusi Sorry about this, @rwhdiskusi! Please let us know more here help.grab.com/passenger/en-m… and our respective team will get this checked further.

@GrabMY i was trying to make payment but unable. i already ask support request from socar but the problem was on your ends. i tried contacting grab chat box but very shitty ai responses. so i need help regarding this matters.

@loofranchot @evvok @itsBOBBIH Hi @itsBOBBIH, sorry for the confusion with the automated refund earlier. We've corrected the amount and sent a confirmation email to you. The additional adjustment is now reflected in your PayLater balance. Let us know if you need anything else!

@evvok @itsBOBBIH @GrabMY CRYING AT THIS REPLY

Biskut tak sampai lepas tu dapat refund 50sen je, now who's at fault here @GrabMY or Texas chicken

@geeshasree5 Hi geeshasree! Sorry about the delay you've experienced with us. Could you let us know the CAS report number so that we can make a follow up with the team in charge right away? Thanks!

Hi @GrabMY, it’s been 4 days since I reported an issue through the app. Could you get back to me ASAP???

@yvyvivy Sorry about that, @yvyvivy! If you haven't received your GrabGifts, follow these steps to troubleshoot the issue: help.grab.com/passenger/en-m… If same issue persists, please tap on "login to get help" here help.grab.com/passenger/en-m… and we'll have this checked for you.

@GrabMY hi my boss gave me a grabgift voucher since last friday but i still havent receive it until today. Mind to check for me? I will dm the details

@michael_Usana Hi Michael! Could you let us know more here on the app issue here help.grab.com/driver/en-my/2… so that our respective team can get the tracking (for the KM issue) investigated further.

@GrabMY plz urgenreply

@GrabMY hi grab how can I track driver kilometre for April month? Due to your driver app really can’t perform,

@nrlld_ Thanks lid! Upon checking, the team has made a refund on 30th April, back to your PayLater balance. You may refer to your PayLater transaction for the said amount. Apologies again for the inconvenience but we hope that your next order will be a better one! 🙏😥

@GrabMY hi Laila, here is the report number CAS-100058206684

rider grab kaki scam - area bangi hello @GrabMY i already submit report thru apps tapi response agak slow and saya perlu tindakan segera from your regarding this rider. rider ni dia click as order dah delivered tapi lansung takda share mana dia letak or dah hantar.

@ServingTeh @StratCommX Pihak kami memandang serius isu pemandu meminta bayaran tambahan di luar aplikasi. Jika terdapat caj yang tidak sepatutnya, mohon buat laporan di sini: help.grab.com/passenger/en-m… supaya tindakan yang perlu dapat diambil. Terima kasih.

@ServingTeh @StratCommX Hai @ServingTeh, terima kasih kerana maklumkan kepada kami. Untuk makluman, bayaran tambang adalah mengikut harga yang dipaparkan pada aplikasi semasa tempahan dibuat, termasuk kos tol jika ada sepanjang perjalanan tersebut.

Driver ehailing minta bayaran lebih daripada penumpang di luar apps, biasa ke?

@nrlld_ Hai, maaf atas pengalaman tersebut. Boleh saya tanya sama ada cik ada membuat laporan sebelum ini? Jika ya, boleh kongsikan Report ID (contoh: CAS-XXXX) untuk rujukan saya? Terima kasih. – Laila

bila kita call and chat, dia lansung tak respond apa apa, call pulak asyik masuk voicemail je. btw sengkek sangat ke bang sampai sanggup curi makanan customer? kerja tu dah elok dah, tapi curi makanan customer pulak dah. @GrabMY

@wjsn_world Hai, mohon maaf atas kesulitan yang berlaku. Sila hantarkan mesej terus kepada kami berserta alamat emel dan nombor telefon anda supaya kami dapat semak isu ini dengan lebih terperinci. Ini juga bagi memastikan maklumat peribadi anda kekal selamat dan terjamin. 🙏 – Saveen

Tak, sekarang ni apesal Grab Express punya driver salah hantar parcel aku? Dahla call ape pun tidak, tah rumah siapa dia letak. Dengan tak boleh contact customer servicenya. Memang driver grab semua buat kerja cincai ek? @GrabMY

@Negori09 Terima kasih atas makluman!🙏 Boleh kami dapatkan booking ID untuk ride tersebut? Akan kami forwardkan hal ini ke team berkenaan untuk siasatan lanjut dan tindakan susulan yang perlu.

🗨️ Hello @GrabMY Driver Awak Tengok Tiktok Masa Memandu

@Megat_Yaesree @binrajachulan Hai @binrajachulan, minta maaf atas keadaan makanan yang diterima tu. Kami faham tentu awak kecewa. Boleh laporkan terus di link ini: help.grab.com/passenger/en-m… supaya team kami boleh semak dan uruskan refund dengan segera. Terima kasih!

@binrajachulan @GrabMY Report saja. Dapat refund.

Order lauk berkuah, tapi kuah pun dah kering bila makanan sampai. Kalau tanya, rider akan salahkan kedai sebab tak bungkus elok. Kedai akan salahkan rider sebab cuai. Aku? Still kena bayar full price dan makan nasi kering tak berkuah. Acano @GrabMY?

Hi there, we’re truly sorry to hear about your friend’s experience. We understand how upsetting and unfair this must feel, and this is definitely not the standard we uphold. We take matters like this very seriously, and the feedback will be escalated to the relevant team for review. Thank you for bringing this to our attention. -Laila

@GrabMY why are your drivers so racist? My friend keeps on experiencing two cancelations back to back even when when the driver is already there , they see her and immediately cancel and drive off

Hi there, we’re truly sorry to hear about your experience and understand how disappointing it must be, especially when the delivery time kept getting pushed back from the initial estimate. We sincerely apologize for the inconvenience caused and the long wait despite the short distance. This is certainly not the level of service we aim to provide. Delays like this may happen due to high demand, preparation time at the merchant, or limited rider availability, but we completely understand your frustration. Please allow us to assist you further—kindly DM us your booking details so we can look into this and provide the appropriate resolution. Thank you for your patience.-Saveen

am so disappointed. made an order on @GrabMY for Hometown Hainan which is like 3km away at 1230hrs, and initial delivery time was 1315hrs. ok. was in a meeting the whole morning anyway. then the delivery time gets pushed back all the way to 1400hrs.

@azmilnazran Thank you, Azmil! Hang on tight, please. Let me have a follow up with the respective team. They will get back to you via the registered email address, as soon as the investigation is completed.

@GrabMY Hi, thanks for the reply. Here are the details : Booking ID : A-985DBNMWWNC8AV Case ticket number: Ticket #CAS-100057061401 I hope for the best and look forward to your update. Please let me know if you need any further information 😊👍🏻

Hi @GrabMY, I was charged an extra RM15 as a “toll fee” by the driver for a short trip from my home to a nearby store, where there is no toll at all and the ride only takes about 10 minutes 🤷🏻‍♂️

@muhdaldiansyah Hi @muhdaldiansyah, sorry for the trouble! We are currently working with our Lost & Found team to get a working contact number for your driver, as the current one is not going through. We'll update you as soon as we have more info. Thanks for your patience!🙏

@GrabMY Hi, I need help with Ticket #CAS-100057023151. Lost access card + keys on 18 Apr (ride to ONO SS2). The driver contact your team provided is a non-mobile number that cannot be reached. 4-hour window expired. Security-sensitive item — can you DM to assist?