Grab Malaysia

Hi Nabila, thanks for writing and we are sorry to hear that. This is not the experience that we want you to have 😢, we understand your concern and we are doing the utmost to resolve the matter, please help to report via this link help.grab.com/passenger/en-m… The GrabPay team will further investigate the matter thoroughly and they will update you as soon as possible via Email, in the meantime, please bear with us, thank you for your patience and kind understanding 🙏 - Saveen

@GrabMY please assist me on unauthorized transaction on my Grab App. It's so difficult to navigate around the Help Centre. Thanks

@firefire1986483 Hi there, our sincere apologies for the inconvenience caused. Kindly send us a direct message along with your email address and phone number, so we can look into this matter in detail. This is to ensure your personal information stays safe and secure. 🙏 – Saveen

@GrabMY , I ordered food on grab .My food has maggot in there ya , i requested refund from grab with full evidence . And yet grab still request for pictures ???Is the evidence i provided not enough for @GrabMY to see the maggot or u guys are too blind to see that ??

@itsmekafka Hi there, our sincere apologies for the inconvenience caused. Kindly send us a direct message along with your email address and phone number, so we can look into this matter in detail. This is to ensure your personal information stays safe and secure. 🙏 – Saveen

@GrabMY Hi Grab, could you help me to change phone number in your app ? I tried to change it but got an error. My old number not in service anymore.

Hello Shiebnaa, we’re really sorry for the inconvenience caused. 🙏 It seems your order was initially picked up but was later cancelled, possibly due to unforeseen circumstances such as rider availability or operational issues. We understand how frustrating this must be and appreciate your patience. Your feedback has been noted to help improve our service. -Laila

So @GrabMY notified that it picked up my order from KFC and its otw but a few minutes later it said "Penghantaran dibatalkan".

Hi Rey, we’re really sorry to hear about your recent experiences with GrabFood. 🙏 We completely understand how frustrating it must be to receive orders that are out of stock, incorrect, or poorly packaged. Your feedback is very important, and we’ll raise this to the relevant teams to improve order accuracy and packaging quality. Thank you for your patience, and we sincerely apologize for the inconvenience caused. -Laila

@GrabMY Useless horrible grab food services. All my orders recently have been always with a problem. Whether it’s out of stock food or replacing it with items that I did not ask for. Spillages of drinks and improper use of packaging to keep the food intact etc etc

@mnaxcvi Hi there, sorry for what happened. Upon checking in our system, the team in charge already processed the refund for you. If you paid by credit or debit card, the refund should show within 3 working days or up to 30 days, depending on your bank. Thank you.- Luna

Hi @GrabMY Saya buat advance book untuk ride sekitar 1 pagi semalam. Saya arrange ride jam 6.45AM. Pagi tadi jam sekitar jam 6.30AM driver cancelled ride dengan alasan tak boleh tunggu. Saya dapati saya kena tanggung kos. Kenapa?! Saya perlukan jawapan

Hi, kami telah menghubungi pemilik post ini dan memohon maaf atas tindakan rider yang memuat naik gambar yang tidak sesuai. Kami juga telah bertanya sama ada barang tersebut telah diterima. Jika masih belum diterima, kami telah menyarankan agar pengirim membuat laporan melalui Help Centre dalam aplikasi supaya pasukan kami dapat membantu dengan lebih lanjut. Terima kasih

Hantar barang ❌ Curi barang lepastu upload jari tengah ✅ @GrabMY apa jenis manusia la yang jadi rider ni bulan puasa pun buat kerja harey.

@raknongrakphi Hi there, sorry for what happened. May I have the booking ID that start with A-xxxx? Thank you.- Luna

waited 30 mins for a “12 mins” grab who’s not moving at all but still don’t let me cancel please la @GrabMY

@ollypapandrious We’ve noted your case (CAS-100052776484) and will escalate it to the relevant team for an urgent review. They’ll get back to you with an update as soon as possible. Thank you for your patience. 🙏 - Jerry

@GrabMY my paylater issue hasnt been resolved yet. Pls help ASAP. Thank you. Grab Re: Why can't I check out with PayLater-[38]- CRM:004942001473307 (CAS-100052776484)

@mannajemenn Hi, maaf dengan apa yang berlaku. Boleh saya dapatkan nombor report ID yang bermula dengan CAS-xxxxx? untuk kami semak dengan team in charge kami. Terima kasih- Luna

Greetings @GrabMY ke manakah duit ku kala aku dah topup ke dalam wallet?

@fadlichelsea99 Hi, anda hanya boleh memindahkan wang dari wallet anda ke akaun bank jika anda ingin deactivate permanently akaun anda. Anda juga boleh refer sini untuk maklumat lanjut: help.grab.com/passenger/en-m…. Saya harap ini membantu. - Hannah

Hey @GrabMY boleh ke nak withdraw duit dari grabpay wallet ke bank account, sebab terlebih transfer.

@MazlinaTahir Hi there, thanks for reaching out. I’m really sorry to hear about what happened. I understand this must be frustrating for you. Could you please DM us through Instagram or Facebook and type "sort this" our social care agent will be assisting you shortly. Thank you.- Luna

@GrabMY How do I speak to a live agent? It is of no use waiting 8hrs for a decision when I received the wrong food order?

Hi Tony, we sincerely apologize for the delay and the inconvenience caused. Delivery times can sometimes be longer due to high demand, traffic conditions, or limited driver availability, especially during peak hours. We truly appreciate your feedback and will share this with the relevant team to improve our service. Thank you for your patience and understanding. -Laila

@GrabMY , why is the food delivery time taking more than an hour even after 8pm around KL area???? You’re charging me for the service but not up to the expectation! Is this how you choose to serve? Experience is getting worse!

Hi there, we’re really sorry to hear about your experience and the frustration this caused. Waiting over an hour without a rider being assigned, and then finding out the restaurant had already closed, is definitely not the experience we want for our users. We also understand how disappointing it can be when the in-app chatbot doesn’t provide the help you need in situations like this. Your feedback is important to us, and we’ll make sure it’s shared with the relevant team so they can review both the rider allocation delay and the support experience. If you’re still affected by this order, please send us a direct message with your booking or order ID so we can look into it further and assist you accordingly. Thank you for bringing this to our attention.

@GrabMY has the worst customer support. The in app chat bot is literally useless. Ordered food at 9pm and no rider was assigned until 10.20pm. At 10pm the stall staff calls me to inform the restaurant has closed and they're waiting outside alone. Do better @GrabMY

Hi Kai, sorry for the cancellation of your Grabfood booking. The refund will be processed automatically from our end. If you are using a credit/debit card for payment, it may take some time for the refunded amount to reflect in your bank account as it is subject to a floating period. For more info regarding payment authorization, you may refer to the link below: help.grab.com/passenger/en-m… Alternately, you may consider switching to GrabPay credit wallet for payment to avoid the same issue in the future.💚 -Saveen

@GrabMY Refund my money. U cancelled my food then never return my money wth ?

We’ve changed our 24/7 Customer Service Hotline! Call our friendly operators at 1300-80-5858 if you need any help.

We’re very concerned to hear about the experience your mom and nephew went through. Please be assured that your complaint has been received and the details are being reviewed. We take incidents like this very seriously, and we will consider appropriate actions to address the behavior and prevent similar cases in the future. We appreciate your patience and for bringing this to our attention.

@GrabMY Hi, thanks for the prompt response. I have done official complaint via the app. There were 3 drivers involved. A stern action should be implied since this has been a trend among most drivers. My mom, who is 61 years old and my nephew age of 4 years old, can those drivers imagine?

These MFs are purposely not moving and expecting me to cancel the booking. I faced an incident where my tyre was flat at the MRR2 Batu Caves exit. Hence, I walked my family to the nearest pickup point to send them home first. These 2 fella were expecting me to cancel my booking.

Hi there, we’re truly sorry to hear about your experience and understand how frustrating it must have been, especially while fasting and having to deal with such inconvenience in the hot weather. This is certainly not the level of service we want our users to experience. Please be assured that we take feedback regarding driver conduct seriously. Kindly submit the booking details and report the incident through the Help Centre in the Grab app, so the relevant team can review the case thoroughly and take the appropriate action. Thank you for bringing this to our attention and we appreciate your patience. -Veen

It was scorching hot and we were all fasting. These 2 waste the air and should change their career. @grabmy, please take stern action against such drivers. This is very inconvenient!

Hai, kami benar-benar memohon maaf atas pengalaman yang anda alami. Kami faham betapa mengecewakan situasi ini, lebih-lebih lagi apabila anda telah menunggu sejak awal untuk makanan berbuka dan pesanan tersebut akhirnya dibatalkan. Perkara ini sememangnya tidak sepatutnya berlaku dan kami amat kesal atas kesulitan yang dialami. Untuk membolehkan kami menyemak perkara ini dengan lebih lanjut, mohon anda membuat laporan melalui Help Centre di aplikasi Grab dengan menyertakan butiran pesanan anda. Pasukan berkaitan akan menyemak kes ini dengan lebih teliti dan membantu anda secepat mungkin. Terima kasih atas kesabaran dan kefahaman anda. 🙏 -Veen

@_lemonsquizzy Hi there, we sincerely apologize for this unpleasant experience. We have informed the team in charge so they can review the matter and take the necessary steps to ensure that this does not happen again in the future. Thank you for sharing your feedback.- Hannah

pls check on this driver!! @GrabMY EXPECTED ME A GIRL TO WALK FAR AWAY FROM THE PIN AT MIDNIGHT IM ACTUALLY PISSED

stupid grab driver i LITERALLY PIN MY PICK UP PLACE AT THE LRT GATE B AND THIS MOTHEREFFER PARKED SO FAR LITERALLY 5 MINS WALK AT KK MART AND ASK ME TO WALK TO HIM AT MIDNIGHT!!! CALLED ME TWICE ASKING ME TO WALKED THERE. I STRAIGHT AWAY CANCELLED ON HIM AND COMPLAINT STUPID

Hai, kami faham kekeliruan anda dan mohon maaf atas pengalaman ini. Penumpang boleh memilih jenis perkhidmatan berdasarkan kapasiti mereka (jumlah penumpang dan bagasi). Boleh refer guideline ini help.grab.com/passenger/en-m… Terima kasih atas cadangan anda, kami akan maklumkan perkara ini kepada pasukan yang bertanggungjawab supaya ia dapat disemak dan diperbaiki untuk memastikan pengalaman yang lebih lancar bagi penumpang dan pemandu.

So is this a thing now? Perlu ke confirm dulu tanya berapa orang berapa beg before nak jalan, why cant @GrabMY put it as questionaire and then siapa yg tak ikut rules tu driver boleh reject