Greene King

@CJBee87 Hi there, Chris. Thanks for reaching out and we're sorry to hear you're having issues with a light on one of our pubs! Can you send us a DM with further information so we can take a look into the next steps? Thank you. twitter.com/messages/compo…

@greeneking who do I contact regarding a light on the outside of one of yours pubs that is 40 foot up that is shining directly into my property please?! Is a new light after a refurbishment on one of your pubs. Thanks

@HealthGoneAfk Hi there, Michelle. Thanks for sharing your concerns with the changes made to one of our car parks. We'd really like to get this looked into further, when you have a moment, please can you send us a DM with further information? Thank you.

Recently went to a meal with the family at a @greeneking pub and was disgusted to see the disabled parking area has been removed to make way for EV charging spots. I couldn't see any replacement disabled bays either. Thanks for nothing. #disabled #Disability

@Daleos81 Hi Dale. Once again, we'd like to extend our apologies for the awkward experience you had at one of our pubs with your son. Can you please send us a DM with more information about your visit? Thanks so much. twitter.com/messages/compo…

So @greeneking… we turned up for the “free meal if you're called Toby” offer (my son Toby was buzzing and even had ID!). Instead we got the T&Cs slapped down and a proper told you so moment because it’s adults only. Awkward, embarrassing — and a big booo from us 👎

@Judyinrichmond Hi Judy, the White Horse in Richmond isn't managed by us, and is an independent business.

@cameronscotferg Hi there, we're disappointed to hear that you didn't have the best experience at the Old Manse Hotel. Could you please send us a DM so we can offer you further assistance? Thank you.

@greeneking question… I am in The Old Manse in Bourton on the Water how can I make a complaint about the service I have received and the fact the general manager was a complete idiot and the face of the pub is a shambles… let me know please 💪🏻

@mattashby27 Hi Matt, thank you for reaching out and making us aware of the issues you had during your visit at the Cherry Tree in Blackpool. We as so sorry to hear that there was no food, the beer was off and there were not enough staff on shift. We have passed this onto the relevant team.

Can’t think I’ve ever seen a pub go downhill more than the cherry tree in Blackpool. Sunday afternoon no food on, hardly any staff on, several beers off, place is a bin. The staff who are there are working their arses off @greeneking you need to sort it out

@rmac1603 Hi Inver, we've just sent you a DM to discuss your experience at the Globe in more detail. Many thanks.

@greeneking so my quiet drink at the globe ruined by flooding of the bar area, which was made 100x worse by being pushed out of the way by the kitchen staff, using the most foul language infront of everyone, highly unprofessional even under the circumstances 🌧️🌧️🌧️☔☔🌍🌍🌍🌍

@PaulT582330 Hi there, Paul. Thanks for reaching out. To redeem your Great British Pub Card, please pay at the till with a member of the team, at the moment, it can't be used as payment on our app 😊

@greeneking hi! Can I ask - am I able to pay with a great British pub co egift when ordering and paying on the Greeneking app? Thank you!

@PJDS58 It isn't letting us either, we're not sure why. Not to worry, if you could please fill in this form - bit.ly/46Ioxml - the team will be able to look at this for you. Thank you 😊

@greeneking @greenekingcares Hi Sorry, I don't want to appear a complete duffer, but could you PM me please because I can't remember how to start a PM.

@greeneking Hi, I have a gift card which I thought I had lost. How can I see what value is on it?

@PJDS58 Hi Paul, apologies for any confusion. Could you please PM our @greenekingcares account, as it will allow us to take details to forward onto our support team for this? Thank you 😊

@greeneking @greenekingcares Hi, Sorry I missed this reply coming in. I don't seem to have received a private message request from you. Could you send it again please.

@PJDS58 Hi Paul, we're sorry to hear that your card is not reading a balance. Would you mind coming into a PM with our @greenekingcares account so we can look into this for you? We have just sent you a follow request.

@greeneking Hi, I managed to get onto the page by copying the link in your tweet above. Unfortunately, it tells me that it could not retrieve the card details and to check the card number and pin. I have done this, and they are correct. Could the card have expired?

@PJDS58 Thank you, Paul! If you would like to visit the link here - bit.ly/4lYYMTl - and scroll to the bottom, and on the left you'll see a button saying "Check my balance", if you click here it will take you to a website where you can enter the code and check your balance.

@greeneking Hi, Thanks for getting back to me. Here is a picture of the card.

@lorrainemking Hi Lorraine, we're sorry to hear you left the venue before your dessert arrived and have not received a response regarding a refund! Please can you send us a PM regarding this so that we can take some more details from yourself, so we can chase this up with the team, thank you.

@dgrahamwhite We're sorry to hear that you didn't receive your voucher, could you please send a DM to @greenekingcares so that we can take some additional details and provide some support? Thank you.

@greeneking you sent an email saying sign up to App and receive voucher for £5 off food, no voucher received after 4 emails received, friend has same problem. Scam beware, gathering info !!

@bette61047970 Hi Bette, we've seen your posts about your situation regarding a parking ticket and we are sorry to hear this. Please can you send us a DM so we can look into this further? Thank you.

@greeneking can someone contact me regarding faulty car parking machine inside The White Horse Public House Sutton Coldfield. Wrongly sent parking fine when registration details were correctly entered my friend has also received fine on same visit ?

@bette61047970 Hi Bette, we're sorry to hear that you have received a parking ticket despite the fact you filled in your registration details. Please can you send us a DM so we can look into this further? Thank you.

@greeneking having recently visited the white horse public house Sutton Coldfield with a friend we have both received a car parking fine after using the car registration machine inside the venue. I now have to appeal the fine which is concerning as the machine obviously faulty

@loopylottie27 Thanks for bringing this to our attention, Lauren. We'll be sure to make the appropriate team aware of this!

@greeneking can I please recommend an update to your allergen menu? Chips, Tater Tots and Fries all list on your website as “no major allergens” yet when you try to order with a gluten allergy staff say it cannot be done as they contain gluten

@rolyrolyrolyT Thank you very much! We'll ensure this is looked into by the relevant team, we greatly appreciate you bringing this to our attention.

@rolyrolyrolyT Hi Roly, we're sorry to see this! Would you mind letting us know which of our pubs this was in, so that we can investigate further? Thank you kindly.