Lauren Spokes

@JF0LKINS favourite Christmas movie (as of Christmas Eve when I watched it for the first time) is Home Alone 🎥 #HolidayHack Silly and entertaining in all the right ways for Christmas

@Tesco you have 1 new message (DM)

@TravelodgeUK what time does free parking end on day of checkout? Specifically at Nottingham EM Airport hotel. I’m staying on Sunday night and am going out on Monday with family and don’t need my car as we will be using theirs so can I leave it at the hotel until 6pm?

@OntheBeachUK can you please reply to your DM The Help Centre is useless and the live chat wants a booking reference that I don’t have

@loveholidays So I can ask you about a specific hotel ability to provide food before I book? Is that via DM?

Hi Lauren, If you book and later find out the hotel can't accommodate your dietary needs (e.g., coeliac/gluten-free), we’ll always do our best to support you. However, changes to your booking may still be subject to an amendment fee, in addition to any difference in the holiday cost. We recommend contacting the hotel directly before booking or speaking with us so we can help guide you to more suitable options in advance.

@loveholidays @OntheBeachUK I’m looking to book an all inclusive holiday but decision as to who with depends on if either of you can provide a way I can confirm before booking that I will be able to eat 3 meals and the snacks at whichever hotel as I have celiac disease, thanks

@loveholidays If I book then contact you and they aren’t able to cater for me am I able to change hotel or does that incur an admin fee? Obviously paying any difference in holiday price is expected

Hi there, Thanks for getting in touch, Lauren. We completely understand how important it is to ensure your dietary needs are met, especially when booking an all-inclusive holiday with coeliac disease. Unfortunately, we’re unable to guarantee specific dietary requirements before booking, as this information comes directly from the hotel.

@premierinn DM sent

@loopylottie27 Hi Lauren, thanks for messaging us and we're sorry for any confusion. Please DM us directly and we can look further into this for you, Nathan twitter.com/messages/compo…

@premierinn I’m booking your Newcastle (The Gate) hotel which says “no Ultimate WiFi upgrade is available at this hotel” but during booking it’s giving me the option to add it. If I pay for the Ultimate WiFi am I going to get it?

@DropboxSupport I am subscribed to Dropbox plus meaning 2TB of storage. I have created a shared folder but when the other user I have given access to tries to upload a file to the folder, they get a storage full error. Pictured; the error and my current storage use

@Looking4Parking I made a booking for mid April then cancelled within 5 minutes of booking after noticing an error. I have been charged £2.99 for that booking. That doesn’t sound like “free cancellation up to 72h before arrival” how do I get this sorted?

@greeneking can I please recommend an update to your allergen menu? Chips, Tater Tots and Fries all list on your website as “no major allergens” yet when you try to order with a gluten allergy staff say it cannot be done as they contain gluten

@HeyCisco I submitted a support ticket back in DECEMBER. I got an automated response and then I’ve heard NOTHING. Please can someone look into case number 01581578 and get back to me. It is now a causing inconvenience and is a problem I need fixing ASAP

@fleeeuuurrrr Notice more common now that printed tickets are add ons at checkout so you buy the ticket then during checkout there’s add ons and one is printed ticket or memory ticket or something which is sent to your address. Usually £5 or less. If that’s the case then maybe not

do box offices print your tickets if requested? i'd love to have a collection of physical tickets instead of just emails lmao

@thetrainline I have managed to change tickets successfully 🥳 If I DM you my new booking reference can you change my reserved seats to the ones I originally booked?

@loopylottie27 Not to worry, if you make a new booking for the same journey but with the correct Railcard attached and share the transaction ID with us by DM, I can refund the lower-valued tickets with a fee of up to £10 per journey. Thanks, Craig

@thetrainline I’ve booked train tickets for a trip to Glasgow and forgot to change the preselected railcard. I currently have a 16-25 railcard but that expires before the trip and I have just turned 26 so I will actually have a 26-30 railcard. Is there anyway to change it?

@thetrainline The tickets are Advanced Singles so just says tickets are non refundable

@loopylottie27 I appreciate that, however, the tickets you have can't be altered without exchanging them. Which can be done via your account. You just need to select the same train but change the Railcard and pay any fare difference and fees to do so. Thanks, Craig

@thetrainline I don’t want to change the ticket, I’ve booked the correct trains just selected the wrong railcard. It gives the same discount it’s just technicality if I’m asked for it on the train

@loopylottie27 Hi Lauren, we aren't able to change it for you, however, you can change your existing tickets via your online account. You can find more information on how here > bit.ly/46ttI6b. If you're not able to let us know and we can look into other options. Thanks Craig

@thetrainline Done 👍

@loopylottie27 Hi Lauren, can you pop your details in here? > bit.ly/3tuRaiw I'll look into this and see how I can help. Thanks, Keith

@OctopusEnergy can someone please help sort my bills out 🙄🤦‍♀️