Groupon Ireland

@JennyJBu We apologise once again for the trouble you have faced contacting us. We can confirm that our support team would be able to assist you if you contact us by Direct Message or by email. Please contact us so that we would be able to assist you in resolving the issue.

@GrouponIreland Why are you hiding tweets you don't want to answer?

Groupon is committed to supporting small businesses during this difficult time. #SupportSmallBusiness #HelpSaveLocal

@JennyJBu Hi Jenny. We apologise once again for the trouble you have faced. We request you to plase contact us via Direct Message or by email once again with the details of the issue and providing your email address and our support team will definitely assist you.

@GrouponIreland You didn't answer my question.Can you not go off script? That's a shame. Do you think PM diversion is different to DM diversion? Your support team will definitely not and have not assisted me. It's why I messaged in the first place.

@JennyJBu Hi Jenny. Sorry to hear about the trouble you are facing contacting us. Please write to us at sm.support@groupon.ie from your registered email address with a short description of the issue. Our Support Team will definitely assist you.

@GrouponIreland Do you have different practises to your customer services department?

@JennyJBu Sorry for the trouble caused. Could you please elaborate your issue little more in detail so that we can check and help you further?

@GrouponIreland DM diversion is a relatively common practice that companies engage in. They ask customers to take their complaints or issues to dm in order to handle the matter out of the public and then do nothing No thankyou , your practises are outdated.

@JennyJBu Hey Jenny, We are sorry to hear about that. Kindly send us a Direct Message with full details of your purchase, and please mention your email address linked to your Groupon account, so that we can assist you further.

@GrouponIreland You're not committed to supporting your customers though. Your service reps are fob off merchants that don't help at all. You really need to train Rahul and Amir to do better. They aren't equipt to serve customers. Never buying from you again.

@NabilHalili Our Support Team will definitely assist you.

@Groupon @GrouponHelpUS @GrouponIreland litige réservation #1200-094885-791997. Pas de réponse 🤔

@NabilHalili Hey, Nabil El halili! Thanks for contacting Groupon's social media, we certainly want to help out. If you wouldn't mind, please send us a Private Message mentioning your email address linked with your Groupon account and a short description of the issue.

@GIANLUC09886965 Ehi Gian, ci dispiace per l’accaduto. Inviaci un messaggio diretto con i dettagli completi del tuo acquisto e menziona il tuo indirizzo e-mail collegato al tuo account Groupon, in modo da poterti assistere ulteriormente.

@GrouponIreland Vediamo se entro le 20.55 di domani 8 agosto 2023 mi rimborsate! 🤔 NON CI CREDO ! non ci siete riusciti in una settimana figuriamoci se ci riuscite in 24 ore! Vediamo......

@GrouponIreland ordine (#1200-096296-629019 ho comprato un powerbank sul vostro sito e me ne avete spedito uno diverso e non funzionante. È quasi una settimana che ho chiesto il rimborso e non mi rispondete. Inaccettabile che vendiate certe schifezze. Esigo il rimborso subito

@GIANLUC09886965 Il team vi aggiornerà entro 1 giorno lavorativo.

@GrouponIreland ANCORA ATTENDERE ! È UNA SETTIMANA CHE ATTENDO MI STATE FACENDO PERDERE TEMPO E DENARO. GI HO MANDATO NUMEROSE VOLTE TUTTO QUELLO CHE SERVE CON FOTO PER CUI DOVETE SOLO RIMBORSARE! È SCANDALOSO QUESTO COMOIRTAMENTO . MAI PIU ACQUISTI SU GROUPON

@GIANLUC09886965 Ci scusiamo per il ritardo, ma vediamo che il problema è già stato sottoposto al team competente, quindi vi preghiamo di attendere l'aggiornamento.

@GrouponIreland NON COMPRERO MAI MAI MAI PIU SU GROUPON! DOPO UNA SETTIMANA E DECINE E DECINE DI EMAIL NESSSUNO MI RESTITUISCE I SOLDI! MAI PIU COMPRARE SU GROUPON

@GIANLUC09886965 Siamo più che felici di aiutarti. Per poterti assistere, abbiamo bisogno che tu ci invii un messaggio diretto.

@GrouponIreland Per mandarvi messaggi bisogna abbonarsi! Posso spendere altri soldi quando mi dovete restituire quelli che ho già speso ? Fate i seri. Ridatemi subito i soldi indietro.

@GIANLUC09886965 Le nostre scuse! Se non riesci a inviarci un messaggio diretto, puoi contattarci tramite chat o e-mail.

@GrouponIreland Mandatemi voi questo messaggio diretto e vi rispondo

@Gemma_Fahy2016 I completely understand your concern. Please send an email to the email address provided so that our team will further assist you.

@GrouponIreland These pics show my Groupon account with previously purchased order in May and other is what I got when I purchased another voucher on Tuesday but the voucher never appeared as it did previously…

@GrouponIreland I have tried to get hold of someone in your customer service team for 3 days regarding the money you took from my bank without providing me with the voucher but with no response. Is that theft?

@Gemma_Fahy2016 Hi, there. We apologize for any inconvenience caused. Please send us an email to sm.support@groupon.co.uk, and our team will be glad to assist directly from there. Thank you!

@GrouponIreland I’m not able to DM you…what do you suggest I do now?

@Gemma_Fahy2016 Hi Gemma ,we are sorry that the order could not be located with provided details, Kindly send us a Direct Message with full details of your purchase, and please mention your correct email address linked to your Groupon account, so that we can assist you further.

@GrouponIreland Amount debited was €44.10 on 18/7/2023 at 14:05

@Gemma_Fahy2016 To ensure that we're complying with data protection. Could you please confirm the below details. 1) The full name on your account 2)The name of a recent purchase with us 3)The method of payment for it (if you paid with a credit card, the last 4 digits of that card) twitter.com/messages/compo…

@GrouponIreland It’s gemma_fahy@yahoo.com

@Gemma_Fahy2016 Could you please confirm your registered email address with Groupon?

@GrouponIreland I sent proof of purchase but have heard nothing since initial email from customer services

@magicgoeshere We're really sorry for the inconvenience it has caused. Please send an email to sm.support@groupon.co.uk, our Support Team will be glad to take a look at this issue for you.

@Groupon Hello! I got a prompt to sign up for emails for a 20% code and have verified my account but the code didn’t come - can you help? Thanks!