HSC Customer Support

@nathanrigg Hey Nathan! We're so sorry to hear that, please send in a few photos to customerservice@herschelsupply.com and we can assist you with a Warranty Claim for your backpacks!

@LoSentieri Hey Laurence! Please could send us an email to customerservice@herschel.com with the luggage style name and size and we can take a further look at those measurements for you!

@benjstanfield17 Hey Ben! Please send us your photos to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@LoSentieri Hey Laurence! That’s correct - the total measurement does include the handle!

@LoSentieri Thanks for reaching out to us! That’s correct - the total measurement does include the handle!

@sarah_derka Oh no! Please send us and email to customerservice@herschel.com with your order number and we’ll look into this for you ASAP!

@DevikaTulsi Sorry to hear that! We recommend hand washing the product with mild soap and hanging to air dry. We don't recommend machine washing or drying your backpack as it may cause damage!

@MattyGodinez Oh no! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim ASAP!

@sarah_derka Sorry to hear that! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@MDougy7 We do! It's called the Strand Duffle Sprout and you can check it out by clicking the links below:

@kcerrington Oh no! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@AmaanMajid No activation required! If you've experienced a manufacturer defect, please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@AmandaVillarrea Oh no! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@joegaudet Oh no! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@justinjhyman Sorry to hear that! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@kcerrington Oh no! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@PRDay oh no, sorry to hear that! Please send in a photo to customerservice@herschelsupply.com and we can assist you with a Warranty Claim!

@JordanMutabazi Oh no! Please send in a photo to customerservice@herschelsupply.com and we can take a look ASAP!

@RyanDHalliday Hey there! Please send in a photo to customerservice@herschelsupply.com and we can take a look ASAP

@avatarclare Sorry to hear that! We recommend hand washing the product with mild soap and hanging to air dry. Do not machine wash your product and hang dry!