Housing Solutions

DMs monitored weekdays 9-5. For repairs, rent issues, or ongoing enquiries, use Web Chat on housingsolutions.co.uk or the customer portal. Quickest way to report an emergency repair is call 01628 543101. Media or other 3rd parties pls contact by email via addresses on website.

@reaper_gn Hi @reaper_gn If you are concerned for anyone's immediate safety or see a crime in progress then you should call 99. To let us know about antisocial behaviour and discuss how this can be addressed please email asb@housingsolutions.co.uk or call us on 01628 543101

@HS_Homes love having crackheads smoking their shit in our building because you refuse to install a security door despite most of the other buildings in our road having them! We have vulnerable people in our building!

@my_wits_end_1 @HousingOmbuds @MaidenheadAds @JoshReynoldsSL6 @RBWM Dear Fran, this account is monitored by the comms department and we have passed on all your messages. We understand that you are now in touch with our colleagues in the housing team. We want to support all our residents, so are working with partner agencies to find a solution.

Housing Solutions, what will it take for you to take notice and act? A crisis resulting in an actual suicide attempt? A fall down the stairs?@HS_Homes @HousingOmbuds @MaidenheadAds @JoshReynoldsSL6 @RBWM

HS decline house move as deemed ‘adequately housed’. Vulnerable adult, mental health ⬇️⬇️⬇️ & suicidal. Unsavoury location: drugs bullying & harrassment. Inability to safely use stairs due to mobility ⬇️⬇️⬇️. @HS_Homes @HousingOmbuds @MaidenheadAds @JoshReynoldsSL6 @RBWM

It was great to visit a @HS_Homes extra care scheme with @YuanfenYang, the Labour candidate for Earley & Woodley. We had a really good discussion with residents and staff about the multiple benefits of supported housing and the need for a long term #PlanForHousing

@JohnBMaidenhead Yes. @Savills check we comply with fire regulations & we have annual Fire Risk Assessments of all blocks & sheltered & supported schemes. We act on all recommendations that come out of FRAs & carry out regular estate inspections too. Email us if you would like more info.

@HS_Homes I assume, to be consistent with your appreciation of fire risk, that you are completely up to date and compliant with Fire Regulations?

Fire doors save lives. Help us keep them doing their job by never propping them open, attaching anything to them or modifying them. They also need to be in good condition to work properly. If any fire doors in your block appear damaged let us know asap.

The lift for Evenlode Flats 1-14 is currently out of service. Thank you for your patience whilst our specialist contractors are working to resolve the problem. Please get in touch if you need support on 01628 543101.

Come along to our ‘Spring into Summer’ event at Cox Green Scouts hall, SL6 3ED on Wed 13 March 2-5pm.Pick up masses of info on maintaining your home + money saving tips.Chat with our teams about how to get online, joining our resident panels & more.Freebies too!

Support is available if you need help with essential costs via the Household Support Grant. Our Welfare & Benefit Team can help you apply before the end of February! Email welfare@housingsolutions.co.uk, message us via webchat or call our Customer Contact Centre.

Your safety is very important to us. Search on 'fire safety' on our website or contact our Customer Contact Centre so we can create a ‘Personal Emergency Evacuation Plan’ (PEEP) with you.

Your safety is very important to us. Click on this link or contact us so we can create a ‘Personal Emergency Evacuation Plan’ (PEEP) with you. Fire Safety - Housing Solutions Maidenhead

@housingtech We look forward to seeing you all on 5 March! #digital #transformation #data

Workshops are open to all housing professionals with full-conference tickets. Secure your attendance today here: conference.housing-technology.com Our thanks to Adam Rigg, IT Digital Analyst at @HS_Homes, who will be moderating the session.

At #HousingTech2024, our second workshop will ask “Are they being served?” This workshop aims to use the participants’ collective experience to discuss common problems and potential solutions around achieving faster repairs, better communications, and happier tenants.

Test-it Tuesday: Check your Smoke Alarms & Carbon Monoxide Alarms today! For more information on how to test a smoke alarm & replace a battery check out our website Fire Safety - Housing Solutions Maidenhead

We want to keep all residents safe from fire, that’s why we’re asking you to keep communal areas clear. Read more about fire safety on our website by searching 'fire.'

We've upgraded our app & you can now raise a repair in 30 seconds. It is quick and easy to register and login, so why not give it a try? Download now from your app store: Mobile app information - Housing Solutions Maidenhead

@Michell23058691 Hello Michelle Thank you for your message received yesterday morning , this was reported on 29 Dec 23 & we raised an urgent job with our specialist lift contractor. We will contact you via email to provide a more detailed response due to the character limitation on Twitter. HS

2. Over Christmas one resident in the block had to call an emergency ambulance, and the ambulance crew struggled to extract the resident from the building down the stairs. Another resident fell down the stairs with a baby & buggy. This is totally unacceptable.

@HS_Homes 1. DM already sent, but so your failings are also 'publicised', Hello again, the lift still isn't working! It did work for a while, but failed on Christmas eve, and is STILL NOT WORKING.

@shoelover33 Hi Kerry - great spot! We do indeed. Hope you can make it next Tuesday 9 January. It will be great to see you.

@HS_Homes Do you mean January?

Our next coffee morning is on Tuesday, 9 December, from 10-11:30am! All residents are welcome to come along -meet other residents plus our staff. If you'd like us to help host a coffee morning in your neighbourhood - get in touch

Our next coffee morning is on Tuesday, 9 January 10-11:30am! All residents are welcome to come along -meet other residents plus our staff. If you'd like us to help host a coffee morning in your neighbourhood - get in touch

A reminder that our reception will be closed over the holiday period, but our emergency line remains open. Don't forget you can easily book & change appointments using the Customer Portal and the app.