homiyar suraliwala

@MoCA_GoI Wouldn't it be great if ministry also focus on stopping unfair practices by @IndiGo6E which supposedly has become a monopoly in India on certain routes

Hon’ble Civil Aviation Minister Shri Ram Mohan Naidu, reaffirming the Government’s commitment to keep passengers at the heart of aviation, inaugurated a series of passenger-centric initiatives across airports in India. From UDAN Yatri Cafes and Digi Yatra to enhanced infrastructure, free Wi-Fi, kids zones, Flybraries and AVSAR outlets these initiatives aim to make air travel more accessible, seamless, and comfortable for every traveller. A significant step towards building a modern, inclusive and passenger-first aviation ecosystem in India. (1/8) @RamMNK @mohol_murlidhar @samirsinha69 @AAI_Official @Pib_MoCA @PIB_India

@MoCA_GoI No actions taken yet. Please investigate properly before replying.

@HSuraliwala Dear Sir, The concerned airline has made the refund to your travel partner. Regards, Ministry of Civil Aviation

Travel Advisory Over the past few days, many of our customers have been navigating uncertainty while waiting to return home or reach places that matter most to them. During this time, we remain firmly by your side, doing everything possible to support your journeys with care, responsibility, and constant attention to safety. In line with these efforts, the flights announced earlier to Athens, Muscat, Jeddah, and Madinah, along with select repatriation flights to the UAE, have now commenced operations as we gradually restore connectivity on the impacted routes. With the safety of our customers and crew as our highest priority, provided we have the approvals, we do strive to increase the frequency of repatriation flights to the UAE, from tomorrow to further support customers awaiting travel. Customers are advised to continue monitoring their flight status and stay attentive to updates shared through their registered contact details. If you are scheduled to travel, we kindly request that you wait for confirmation from us before proceeding to the airport. Thank you once again for your continued understanding. Our teams remain fully committed to assisting you as we carefully bring our schedule back to normal.

@MoCA_GoI Question is still not answered! Why were the counters by @IndiGo6E shut if according to them there was an emergency where they couldn't fly the plane. Never trust @IndiGo6E in international travel. Leaving passengers stranded on foreign land. Shall be taking a legal route now.

@MoCA_GoI No response yet from anyone. Why were the counters closed?

@MoCA_GoI @IndiGo6E Not sure how many times we have to write about this unfair practice from @IndiGo6E

@MoCA_GoI Please check point 4. I have been following up since 2 months. @IndiGo6E intentionally kept their counters closed in Georgia on 25th Jan 2026 even though there was an emergency situation. Moreover they denied any compensation for stranded customer who paid three times the price.

The Ministry has issued the following directions through the Directorate General of Civil Aviation (DGCA): 1. Minimum 60% of seats on any flight to be allocated free of charge to ensure fair access 2. Passengers travelling on the same PNR to be seated together, preferably in adjacent seats 3. Carriage of sports equipment and musical instruments to be facilitated in a transparent and passenger-friendly manner, subject to applicable safety and operational regulations. Airlines shall also bring out clear, transparent policies for carriage of pets. 4. Strict adherence to passenger rights framework, particularly in cases of delays, cancellations and denied boarding 5. Prominent display of passenger rights across airline websites, mobile applications, booking platforms, and airport counters 6. Clear communication of passenger entitlements in regional languages to ensure wider accessibility and awareness The Ministry of Civil Aviation remains committed to enhancing passenger experience, ensuring transparency, reducing grievances and upholding the highest standards of safety across the aviation ecosystem. @RamMNK @mohol_murlidhar @samirsinha69 @AAI_Official @DGCAIndia @Pib_MoCA pib.gov.in/PressReleseDet…

@MoCA_GoI More number of fake accounts are replying on this than the original ones. You need to attend this @MoCA_GoI @RamMNK @IndiGo6E

@MoCA_GoI Still to get a reply from you. I guess as a ministry you should be investigating this cause that's highly unfair on customers front. Keep everything aside. Why were @IndiGo6E counters shut if there was an emergency. Its highly irresponsible if there are no actions taken.

@MoCA_GoI The question is not refund here. You are completely ignoring the irresponsibility of an airline here

@MoCA_GoI No action yet

@MoCA_GoI Want a reply on this @MoCA_GoI @IndiGo6E

@MoCA_GoI How can a citizen of this country trust a government body if they dont see that this is completely unfair and the Airline is responsible for this. Not even for once @IndiGo6E could answer on why the counters were closed or what compensation can be given

@MoCA_GoI We were told on the same day of flying that the flight is cancelled without giving any plan B or hotel booking facility. There is zero responsibility from @IndiGo6E to help their stranded passengers. The airspace was not even closed. It was a precaution. Why wasn't it informed?

@MoCA_GoI Thank you for noticing this. The question here is not the refund. Because of the airlines irresponsibility and negligence, we had to pay 50k more. I am still asking the question here. Why were the counters intentionally closed in a time of emergency?

@IndiGo6E No reply yet @DGCAIndia @MoCA_GoI @RamMNK

@IndiGo6E I have shared it 5 times till now. Your customer care is even worse than your service. If you are not planning to take action then be clear about it here itself. I shall be moving this to consumer forum now

@IndiGo6E @IndiGo6E yet no calls from your team. You cannot misguide people on social media platforms by saying team reached out. Again no reply on why the counters were closed. The airlines is answerable to this at the least @MoCA_GoI @narendramodi @RamMNK @DGCAIndia

@IndiGo6E A customer has been asking for an answer from @IndiGo6E since more than a month now. Shameless @IndiGo6E. No body can ever trust your airline in international flying

@HSuraliwala Hi, we believe our team was able to connect with you over a call and had shared the necessary information with you already. We look forward to your kind understanding on the same. ~Dhruv

Due to airspace restrictions over Iran and parts of the Middle East, 410 flights of domestic carriers were cancelled on 28 February, and 444 flights are expected to be cancelled on 1 March. DGCA is maintaining close coordination with airlines to ensure full compliance with safety and operational regulations. Passengers are advised to check and confirm their flight status with the respective airlines before proceeding to the airport. Major airports remain on operational alert to manage potential diversions and ensure seamless passenger facilitation. Passenger assistance, airline coordination, and terminal crowd management are being closely monitored, with senior officials deployed on the ground. The Ministry’s Passenger Assistance Control Room (PACR) continues to closely monitor passenger concerns and facilitate prompt redressal. On 28 February, AirSewa recorded 216 grievances, and 105 grievances were resolved during the same period ensuring necessary support to affected passengers. All stakeholders are working in coordination to ensure orderly handling of affected passengers and timely assistance to all concerned travellers. @RamMNK @mohol_murlidhar @samirsinha69 @AAI_Official @DGCAIndia @Pib_MoCA @PIB_India

@IndiGo6E Please get your facts right. I was told that I shall be contacted by someone senior from Indigo. I suppose my last resort here is reach out to consumer forum. There is not single convincing reply on why the counters were closed. @DGCAIndia @RamMNK how is this normal and fair?