IndiGo

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Sir, we would like to inform you that seats are automatically assigned during the web check-in process. However, if you have a specific seating preference, you may select your preferred seats via chargeable basis. We understand that seat preferences can be important for a comfortable journey, and we are here to assist you with any additional query you may have. Please feel free to write us back via DM if you need any further assistance. ~Diyashi

@IndiGo6E If every seat is paid to even to a simple web check-in what is even the point of a web check in anymore? Cant even opt for digiyatra. 0 free seats on a flight half empty? Are you guys retarded?

Sir, we understand that missing a flight can be challenging and we'd like to apprise you that our check-in counter closes 60 mins before the scheduled departure and you reported post the counter closure time. To ensure a smooth travel experience, we request customers to arrive at the airport at least 2 hrs prior to their departure. We see that our airport team has accommodated you on an alternate flight. We appreciate your understanding, and wish you a pleasant journey onboard. ~Vaibhav

@IndiGo6E @MoCA_India Why government is not taking action against this? They do unfair daily with lot of passengers and unfair done by them creates bad image of govt. Totally wrong i folded my hands even in front of avneet on counter and even shared my medical emergency but she didn't helped.refund me

@IndiGo6E @MoCA_India Worst experience i was having direct flight from Amritsar to Mumbai. I reached by 10 and Waited for 10 mints in queue and they said boarding closed didn't allowed me to sit in that plane and given other flight via delhi and charged extra 3000 total unfair

@FavasKP90 Mr Favas, we are concerned to know this. We request you to please share your PNR and contact details via DM so that we can assist you further. ~Vaibhav

@IndiGo6E If this matter is not resolved immediately, I will escalate it to higher authorities, including consumer protection bodies and regulatory authorities, and pursue all available actions. I expect a prompt resolution without any further delay.

@IndiGo6E Denied boarding due to surname mentioned short on my booking (12 July, Abu Dhabi–Mumbai–Calicut). No support from Akbar Travels despite repeated calls. IndiGo refused to assist. Stranded 4+ hrs with family, No support from Akbar Travels despite repeated calls. IndiGo

@lokeshbohr68 Sir, we understand your concern. However, as checked, our team has diligently proposed what we believe to be the optimal solution. We want to assure you that this is the best offer we can extend. Your kind understanding in this matter is greatly appreciated. ~Ganesh

@IndiGo6E 12 days since you lost my baggage on my 1 July Udaipur–Mumbai–Bengaluru flight. PNR: P4GM7Y | Case: 37372705 After repeated follow-up and 72-hour promises, you're offering just ₹2,450not even enough for the suitcase. Resolve this fairly or I'll go to the Consumer court

Mr Das, thank you for taking the time to speak with us. We sincerely regret the inconvenience caused and understand your disappointment. As discussed, we have thoroughly reviewed the matter with our airport team, and your feedback has been duly noted. We truly appreciate your patience and understanding. ~ Jasmine

Service has become a challenge with Indigo 6E 5132. My 74-year-old mother just arrived at Mumbai Airport T1 and is struggling to find a wheelchair. We had already Booked this during the flight booking. PNR U922FP @IndiGo6E @MoCA_GoI

@kalia_brijesh Thank you for your heartfelt appreciation. We're delighted to know Tanvi and our Raipur team could make your journey a memorable one. We'll be sure to share your kind words with Tanvi and the team. We look forward to welcoming you on board again soon. 💙✈️ #goIndiGo

@IndiGo6E Hello Indigo Team. Today I took a flight from Raipur to Delhi 6E2039. I Would like to thank entire Indigo Raipur Team including Ms #Tanvi for onboarding me in your flight in the very last moment.She did an exceptional job,Tanvi is a star and she made my day #Indigo6E💜

Sir, we regret to inform you that name modifications are only permitted for tickets booked directly through the IndiGo website or mobile application. For any changes or modifications to bookings made via a travel agent, customers must request these modifications directly through their respective travel agent. ~Dev

@venubommasani Mr Bommasani, we are working on your concern, please allow us some time and we will get back to you with an update promptly. ~Aryan

I need a real response: • Investigation • Correction for the return flight • Compensation for emergency travel & trauma • Accountability from both airlines This cannot be ignored any longer.@IndiGo6E @MoCA_GoI @RamMNK @naralokesh

Still no meaningful response from IndiGo. The issue is simple: infant was correctly ticketed on 27/05, but airline systems showed the wrong name on 03/07 and denied boarding. 30hrs separation + emergency rebooking. Need action, not template replies. @IndiGo6E @MoCA_GoI @RamMNK

@MonkMst Hi, we regret to note your disappointment. Further, your feedback is important to us & is duly noted for necessary review. We hope to serve you better in the times to come. ~Anjali

@IndiGo6E Thanks for that. Would you please educate your checkin staff about this? I was made to remove the tags from the bags at the counter and this was after consulting with the supervisor...

@IndiGo6E Do you allow air tags with CR2032 batteries in your checked in luggage?

Hi, we sincerely understand your concern and regret the inconvenience caused. However, please note that the check-in counters close 60 minutes prior to departure and the boarding gates close 25 minutes before the scheduled departure time. As per our records, you arrived at the boarding gate after the stipulated reporting time, due to which our airport team was unable to accommodate you on the flight. We appreciate your understanding in this regard and remain available should you require any further assistance. ~Anjali

@IndiGo6E yet IndiGo itself has often delayed flights. Why is flexibility only one-sided? At least consider a partial refund or travel credit as a goodwill gesture. #IndiGo #CustomerExperience

Dear @IndiGo6E, it's disappointing that there was zero empathy for a passenger travelling due to his mother's serious medical condition. I understand policies, but where is the humanity? Interestingly, passengers are expected to follow timings strictly.

Mr Kumar, we completely understand your concern and regret to note the disappointment. However, we wish to inform you that our check-in counter closes 60 minutes prior and boarding gate 25 minutes prior to the departure time of the flight. As checked, you reported late at the gates hence, our team was unable to accept you on that flight. We look forward to your kind understanding on the same and remain available in case you need any further assistance. ~Jasmine

@IndiGo6E Dear Ganesh, I understand the policy. As this was a genuine medical emergency, I kindly request you to consider at least a partial refund or travel credit as a goodwill gesture. Thank you.

Dear @IndiGo6E I am extremely disappointed with my experience today. I arrived at the airport just around 10 minutes after the check-in counter had closed for my flight 6E 6485 (Patna to Chandigarh, 13 July 2026, PNR: S3VGPB).

@RekhaSingh55215 Ms Singh, we completely understand your disappointment. As checked, the customer is marked no-show and the taxes are refunded with the primary mode of payment. We look forward to your understanding. ~Diyashi

URGENT: @IndiGo6E @AirSewa_MoCA. Passenger ANAND PRAKASH SINGH denied boarding (PNR: KD7IQQ) at DEL for flight 6E1053 due to visa system error. He has valid Non-O visa. Please assist with manual verification & rebooking on next flight. He is stranded.

@kothariabhishek Mr Kothari, we understand your concern. We have shared a response with you via DM. Kindly check the same and let us know for further assistance. ~ Jasmine

.@IndiGo6E - The refund from your end to my brother-in-law is pending since 6 months. Mail has been sent to you from his id as follows: Dear IndiGo Customer Relations Team, I am writing this email regarding the pending refund of an extra payment of ₹8,000, which I was forced to make at Raipur Airport on 06 March 2026 due to pressure created by an IndiGo representative just before boarding. I have already sent multiple emails regarding this issue over the last four months. However, I have still not received my refund. I believe there may be some confusion regarding my complaint. Therefore, I would like to clearly state that my concern is NOT the ₹9,998 Unaccompanied Minor Handling Charges, but the additional ₹8,000 that I paid by mistake under pressure, after being assured by your staff that it would be refunded later. Booking Details PNR: MF9E4B Booking Date: 18 February 2026 Journey Date: 06 March 2026 Flight Number: 6E 5049 Route: Raipur (RPR) → Mumbai (BOM) Departure Time: 09:00 PM Payment Details 1. Extra Payment (Refund Pending) Amount: ₹8,000 Date & Time: 06 March 2026, 09:00 PM UPI Transaction ID: 643128447770 2. Additional Payment Amount: ₹2,000 Date & Time: 06 March 2026, 09:00 PM UPI Transaction ID: 643134139708 3. Final Minor Handling Charge Amount: ₹7,998 Total Minor Charge Paid: ₹9,998 Date & Time: 06 March 2026, 09:10 PM UPI Transaction ID: 606514411395 What Happened After security checkin Just a few minutes before boarding, I received a phone call from an IndiGo representative from the following number: +91 93194 31525 I was instructed to immediately make payment for the minor handling charges. During this hurried situation, I mistakenly made an extra payment of ₹8,000. I was clearly informed by your representative that this excess amount would be refunded by IndiGo after verification. The payment QR codes and payment instructions were also sent to me on WhatsApp from the same number. I am attaching the following documents for your reference: Flight ticket / PNR details Screenshot of ₹8,000 payment Screenshot of ₹2,000 payment Screenshot of ₹7,998 payment WhatsApp chat with +91 93194 31525 QR code/payment instructions shared by your representative Despite waiting for nearly four months and sending several reminders, the refund has still not been processed. I once again request IndiGo to process the refund of the extra ₹8,000 at the earliest. This amount was paid only because of the urgency created by your staff, and I was specifically assured that it would be refunded later. I request you to kindly investigate the matter based on the attached payment proofs and WhatsApp conversation and confirm the refund status without any further delay. I look forward to your prompt response and an early resolution. Regards, Abhishek M. Nathani

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Mr Das, thank you for taking the time to speak with us. We sincerely regret the inconvenience caused. As discussed, we request you to kindly allow us some time while we have the matter reviewed further. We appreciate your patience and will get back to you with an update at the earliest. ~ Jasmine

@imvenkatesh_k Mr Kollu, we are concerned to know this. Please share the PNR and contact details via DM so we can look into this at the earliest. ~Vaibhav i.ki.show/612BE0D923

@vivekbhugra Hi, we are concerned to know this. We request you to share the PNR, so that we may assist you. ~Anjali

@IndiGo6E Free selection was not available and paid I wasn’t willing to go for. Are you forcing ppl to pay for the paid seat else you won’t let them checkin despite having paid 10k+ for ticket ? @DGCAIndia plz take note, #malpractices #CustomerRights

@IndiGo6E is the only operator which forces you to select a paid sleet else it won’t issue you the boarding pass, flag unf this for last few months, no respite ! Poor #CustomerRights #CustomerSupport

@VivekMohla96416 Mr Mohla, we regret to know this. Please share a copy of the PIR (Property Irregularity Report) along with your PNR via DM so that we can have this checked. ~Vaibhav i.ki.show/612BE0D923

@IndiGo6E Unfortunately, I have not received any update despite following all the prescribed steps. As a last resort, I am raising this issue here on X, hoping for a prompt resolution. I expect fair compensation for my damaged luggage and an immediate response from your team. #IndiGo

Disappointed with @IndiGo6E's handling of my baggage damage complaint. My checked-in baggage was damaged on Flight 6E6167 from Hyd to Lko. I reported it immediately at the airport and, as advised by your staff, emailed Customer Care with all the required details and photographs.

Mr Bansal, we're sorry to hear about your loss. Carriage of human remains is permitted on all aircraft except ATRs and shall be subject to IndiGo’s discretion where such carriage may cause any disruption or inconvenience to flight operations. For the process for carrying human remains on an aircraft you may visit the section 9 via link: goindigo.in/information/ba…. ~Aryan i.ki.show/612BE0D923

@IndiGo6E sir/ mam I have just cremated my grandfather and need to carry my grandfather’s remains post cremation to Haridwar which includes bones (not in powder form) as well. Please confirm if I can carry them. Treat matter most urgent!