IndiGo

Introducing two-way point conversion between IndiGo BluChip and ALL Accor Reward points. Whether you're booking a flight or checking into a hotel, your loyalty now travels with you. Fly for a Stay. Stay for a flight. #BluChipForALL

@RAM28546431 Hi, we regret the inconvenience caused to you. We understand your concern. However, please know our team has assisted you with the best possible resolution. Requesting your acceptance on the same. ~Suhavi  i.ki.show/612BE0D923

@IndiGo6E Yes it was reported in arrivals at HYD and your indigo staff name Hazari Vibishan Singh Executive - AO&CS. have lied to me that he will provide me with a reference in next 2 hrs. but I never received it from him and I got the complete video recording of the conversation. #lies

.@IndiGo6E my unique £300 Thanjavur artwork was shattered after your staff at Trichy insisted I check it in, assuring me it would be handled safely. IndiGo removed Fragile baggage option.PNR X4ILVB resolution. @RamMNK @MoCA_GoI @DGCAIndia #IndiGo #ConsumerRights #AviationIndia

@PrakharSriai2v Hi, we do understand your concern however the seats are chargeable and can be selected through our website too. ~Kritika

@IndiGo6E I understand. But if nobody has purchased it snd it is empty during the flight, even then I can't sit on it? That's too bad

@IndiGo6E You would rather fly with empty seats but won't allow a passenger to use the extra leg room seats? Haven't come across a worse policy for years now. 6E- 528

@drn_raj Hi, we sincerely apologize for the inconvenience caused to you. We request you to please share your registered contact number along with the error screenshot via DM so that we can connect with you over a call to address this. ~Suhavi  i.ki.show/612BE0D923

@IndiGo6E trying to book tickets using my voucher..cant see the voucher option..why?

@Muzapilot Hi, we are concerned to know this. We request you to please allow us some time so that we can look into this. ~Suhavi i.ki.show/612BE0D923

Passengers deserve to be treated with dignity, respect, and clear communication. We request @IndiGo6E to look into this matter urgently and ensure fair and consistent application of baggage policies. #IndiGo #PassengerRights #FujairahAirport 2/2

Very saddened to learn about the reported behavior of @IndiGo6E staff at Fujairah Airport. A family travelling to India was allegedly not allowed to carry the permitted 10 kg hand baggage per passenger. 1/2

@MRSANDREASIMONS Hi, we are concerned to hear about your experience. We request you to please share your PNR via DM so that we can assist you further. ~Suhavi  i.ki.show/612BE0D923

@IndiGo6E I am still waiting for compensation from delayed and cancelled flights over 6 months later? Constantly being fobbed off

@my_aadesh40763 Hi, we’re constantly optimizing our schedule, and we will have your feedback sent to our Route Planning Team. Also, we request you to kindly visit rb.gy/f8yx3 to check the flight status. Thanks ~Suhavi.  i.ki.show/612BE0D923

@IndiGo6E please restart direct flight between Lucknow and Ranchi like before

Mr Gautier, thank you for your time on the call. We would like to confirm that under the Regular Fare, customers are entitled to carry up to 7 kg of cabin baggage and 15 kg of checked baggage during journey. We have introduced a Lite Fare for customers travelling light, which offers 7 kg of cabin baggage only. Additionally, customers may purchase add-ons such as seat selection, meals, and checked baggage based on your travel requirements. For more information, please visit: goindigo.in/add-on-service…. ~ Aryan

before, when u booked basic fare on @IndiGo6E u were allowed 15kgs checked in luggage. Now it quietly removed it & only 7kgs cabin luggage allowed . Did Govt of India notice? @RamMNK @MoCA_GoI

Thank you for taking the time to share this wonderful appreciation! 💙 We're delighted to know Vaishnavi made your mother's and her friends' journey comfortable with her care and support. Your kind words will surely be shared with her—they'll mean a lot. We look forward to welcoming you and your family onboard again soon. ✈️😊 ~Vaibhav

Appreciation post for @IndiGo6E. A big shoutout to the Indigo Airport staff Vaishnavi at Nagpur Airport who made my Mom’s and her friends day by being extra helpful and courteous for their Ngp-Del flight . Vaishnavi you made a couple of senior ladies very comfortable and happy.

@Vemuri_Srinivas Dear Sir, we never want our customer to have this kind of experience. Please be assured that we have shared your feedback with concerned team for necessary review and action. Hope to serve you better in the future. ~Kajal

@IndiGo6E Waiting for a feedback reminder 2

@IndiGo6E I am struggling to redeem a voucher for a flight you messed up during December last year and the call center agent took more than 45 mins with no clarity

@adiSpokeTruth Hi, we regret to know this. Could you confirm if the issue was reported at arrivals? If yes, please share a copy of the PIR (Property Irregularity Report) along with your PNR via DM so that we can have this checked. ~Vaibhav i.ki.show/612BE0D923

@IndiGo6E has been my worst nightmare. They lost my bag on my homemoon. Me and my partner are stuck at singapore without any clothes to change and important stuff. No accountability. Its been so much time yet they are not able to find. I spent more than 1L on tickets. #indigo

Ms Vyas, we understand your concern. We request you to kindly refer to the DGCA list of empaneled Aerospace Medicine Specialists at the link below i.ki.show/613752ED4A and reach out to them using the contact details provided. Once you have consulted with a specialist, please share the PNR along with the relevant medical documents and recommendations issued by them so that we may review the matter and assist you further at the earliest. ~Amaan i.ki.show/612BE0D923

@IndiGo6E The most frustrating part is not the rejection itself, but the constantly changing reasons provided. If a request is ineligible, that should be communicated clearly from the beginning instead of asking for multiple documents and then introducing new conditions later.

@IndiGo6E Disappointed by the contradictory handling of my medical waiver request. Submitted all requested documents during a genuine medical emergency yet received inconsistent explanations and eventual rejection.#PatheticCustomerService #Indigo

@SoumitraC18 Hi, we are concerned to note this and would like to look into the matter. Please allow us some time so that we may check and assist you further. ~Yash

Instead, IndiGo staff wrapped the broken bag in plastic and told them compensation or a replacement would be arranged later.IndiGo then agreed over email to pay compensation, but is now refusing because the report incorrectly states that a replacement trolley was already provided

1/4 Shocking treatment from @IndiGo6E. My senior-citizen parents’ Tommy Hilfiger trolley was badly damaged during their London–Delhi–Kolkata journey. 2/4 My elderly father was made to move between counters for nearly two hours. No replacement trolley was provided.

Dear Ma'am, thank you for connecting with us over the call. We are deeply concerned to know about your experience with us and be assure, we have shared your feedback with the concerned team and are raising and investigation for the same. Further, we will be connecting with you at the earliest with an update. ~Twinkle

Dear @IndiGo6E , @CSMIA_Official and @Adani_One and @AdaniOnline I am extremely disappointed with the experience we had with Pranaam Elite Plus service on our journey from Mumbai to Raipur on Flight 6E 6122 (departure around 12:25 PM) on Sunday, 12 July. I had booked Pranaam Elite Plus well in advance on 5 July, paying approximately ₹7,500, specifically because I was travelling with my 70-year-old mother, who had recently undergone knee replacement revision surgery and required wheelchair assistance. The service promises a dedicated representative with a placard, seamless assistance from the airport entrance, priority handling, lounge access and end-to-end escort. Unfortunately, our experience was the exact opposite. • No representative was waiting for us when we arrived around 10:15 AM. • At Gate 1, the Pranaam counter executive was busy on a personal phone call and initially directed us to the IndiGo counter. • At Gate 7, IndiGo informed us that this was Pranaam’s responsibility. • We were sent between multiple gates while my elderly, post-surgery mother waited outside. • It was only after I repeatedly raised the issue and demanded a refund that Pranaam staff and their senior arrived and finally began assisting us. To be fair, once the senior team arrived, they handled the check-in, security, buggy service and lounge access professionally. I appreciate their efforts to recover the situation. However, that does not erase the unnecessary stress, confusion and delay we experienced at the very beginning—precisely the part of the journey for which we had purchased a premium assistance service. Before boarding, I was requested not to name individual team members publicly, and I agreed because I wanted to first understand what had gone wrong. I was assured that someone would get back to me. It has now been two days, and despite following up again today, no one has contacted me with an explanation or resolution. I would like answers: Why was no one assigned to receive us despite a confirmed Elite Plus booking? Why was a 70-year-old post-surgery passenger made to wait and moved between multiple gates despite confirmed wheelchair and premium assistance? How do Pranaam and IndiGo plan to compensate us for this completely avoidable harassment after charging for a premium service? I hope this is investigated seriously so that no elderly or medically vulnerable passenger has to go through what my mother and I experienced. I have all booking details and supporting information and am happy to share them privately. I expect a proper investigation, explanation and resolution—not merely a generic apology.

@vansharma Hi, you may write to us at customer.experience@goindigo.in in this regard, our bluchip team will connect with you directly. ~Amaan

Your systems screw up with my mobile number and I'm the one suffering and not getting OTPs to redeem BluChips. And you ask ME to create a new account because YOU can't fix the wrong mobile number? @IndiGo6E @MoCA_GoI

With the all new partnership, your ALL Accor Reward points are convertible into IndiGo BluChips and every eligible stay brings you closer to your next flight. ✈️ #goIndiGo #IndiGoBluChip #ALLAccor Know more: bit.ly/4fDwrjR

@BigTiddy10 Hi, thank you for reaching out. Please allow us some time we are getting this checked. ~Amaan i.ki.show/612BE0D923

My checked bag has been missing for 6 days on @IndiGo6E flight from LHR to DEL (PNR: XC3D4T, Flight number: 6E778163). IndiGo customer service is not receiving communication from LHR and my PIR is not synced to WorldTracer. Please escalate to the LHR team. #AirSewa @MoCA_GoI

@S1UGGER Hi, we are concerned to know this. Please share the PNR and contact details via DM so we can look into this at the earliest. ~Vaibhav i.ki.show/612BE0D923

@IndiGo6E Still waiting for a refund from March , how rubbish can you be , come on sort it out please , all the paperwork is correct 🤬🤬

@KingsonC Sir, thank you for reaching out. We shared the necessary details over DM. ~Nitish

Hey @IndiGo6E I am unable to manage codeshare flight on Indigo website booked through Qatar Airways. Could you please provide valid PNR that I can use on Indigo website

Sir, thank you for sharing your wonderful experience with us. We are delighted to know that Ms Pooja Barapatre and Mr Gourav Deshmukh at Nagpur Airport made your check-in experience smooth and pleasant. We’ll be sure to share your kind words with them. Looking forward to welcoming you onboard again soon. 💙✈️

⁦@IndiGo6E⁩ Best checkin experience at Nagpur Airport By miss Pooja Barapatre and Gourav Deshmukh