Lisa Lee

@SwimEnglandNW how did you work out these rejections??? 50 free  86 rejections for boys  63 accepted entries for boys  0 rejections for girls 178 accepted entries for girls  Fair I think not…..

@Vitality_UK @Vitality_UK

@Vitality_UK Your t&c’s when it was rolled out??

@Vitality_UK just tried to redeem my Carluccio's reward for breakfast to find out breakfast is no longer included it’s only been a reward for two months and you’ve already changed it!!! Another ‘downgrade’

@Vitality_UK Tried that already last week when my itsu voucher wouldn’t work stuck in a constant loop enter your member number, enter your dob…..no point calling as looking at the feedback on Trustpilot you won’t pick up! Roll on renewal as we will be off…..

@Hamleehouse Please feel free to message us on WhatsApp at 0161 884 4689 or on Facebook, or give us a call at 0345 602 3523. Thank you!

@Vitality_UK how about you send all your customers a survey monkey link to see what we think of your rubbish new rewards game? You can then see what everyone really thinks of the ‘improved’ (reduction in benefits) that you have imposed on paying customers

@Vitality_UK Given up on your WhatsApp - repeatedly asking for my name, membership no, date of birth etc even though I am in the middle of a conversation with an agent

@Hamleehouse Hi Lisa, I'm sorry to hear that you experienced issues with your Itsu voucher. We'd like to look into this and make sure you don't miss out, if you can please send us a message on WhatsApp 0161 884 4689 or Facebook, or call us on 0345 602 3523. Thanks

@Vitality_UK I tried using my itsu voucher today and even though I was choosing the latest one, it kept showing me the one that I have already used that expired today, and the ppl there told me I had to talk to u cuz there was nothing they could do! 😡

@Vitality_UK @jpseymour5 Oh man these AI responses are stupid we are all saying we are now getting less but no acknowledgment of this…..we used to get them all for getting 40 points now it’s just luck and remembering to log in to play…..

@jpseymour5 Over and above this, you are guaranteed at least one reward when you ‘play’ each week and can benefit from up to two extra monthly rewards. We have also increased the choice of monthly rewards available, and will be adding more brands over time.

@Vitality_UK can you please tell me how your Stanley game has improved customer experience? This month i maxed out 4 weeks but only got 5 Stanleys... I would have normally received 4x movie rentals, free itsu and free cinema ticket. Now i have to choose just one?

@Vitality_UK only 20% chance of getting 2 rewards and less than 1% for 3 rewards so already poor, no incentive now to get 40 points a week, we don’t shop in Waitrose and I already have an Apple Watch - even though platinum and no claims the premiums go up loads each year! What’s the point?

@Hamleehouse each month. By being active and playing each week, you increase your likelihood of unlocking additional rewards. For more information, please message us on WhatsApp on 0161 884 4689, or give us a call on 0345 602 3523. Thanks

@Vitality_UK hi. Disappointed with latest ‘incentivisation programme’ where you have a game of chance which does not correlate to how much effort is applied to activities. And reward great if you live in eg London but North of Manchester, choice is super limited.

@Vitality_UK @BetaEcho007 But you used to get two of these rewards previously cinema and itsu meal you now have to choose one of them!

@BetaEcho007 Hello! Thank you for sharing your feedback with us! The new rewards system is still activity-based. You only need to earn 12 points to pick your weekly rewards, and you are always guaranteed at least one reward each month.

@Vitality_UK You already have these details - there is an ongoing message I just don’t seem to be getting anywhere…

@Hamleehouse @Hamleehouse Hello, I'm sorry to hear you are experiencing issues. Please DM us with your membership number, full name and DOB so we can assist with this😊 - Alex.

@Vitality_UK in the latest health magazine if mentions the itsu benefit where do I get the vouchers for this? Nothing in the member zone at all

@MartinSLewis Is there a likelihood that the employers NI rise will reduce or is that it to stay now forever? As a small business owner that employ 4 staff this is really going to hit us hard

Good evening all, MSE Sally here for Martin’s Budget Special, I’ll be tweeting whilst Martin’s LIVE on air! Let’s get started… #MartinLewis

@Vitality_UK @JanuKumar93 Same issue here still waiting for it to be sorted 3 weeks and counting

@JanuKumar93 Hey, please can you DM us with your Full Name, DOB and Membership Number so we can get this looked at please? - Jo

@Vitality_UK hi there!, im not getting some of the weekly rewards such as itsu? Ive checked preferences for contact and its all ticked. Could you please help?

@rcs_young @Vitality_UK It’s also the same with the specialized bike discount cheaper elsewhere

@Vitality_UK Have sent these by message on here thanks

@Hamleehouse Good afternoon. If you'd like to DM us with your full name, dob and membership, we can check your eligibility and advise how to earn the vouchers - Megan

@Vitality_UK is there a new benefit @ItsuOfficial as my husband has had a discount twice in the last two weeks but I have had nothing (we both have the same individual medical plans and he also has a life plan) can’t see any comms about it

@Mr__J_J @Vitality_UK Did you get sorted with this I’ve got the same issue and going round in circles trying to get this resolved?

Anyone else having trouble with @Vitality_UK and the #vitalityapp wiping all points?

@vbanks_x @Vitality_UK Did you get sorted with this I’ve got the same issue and going round in circles trying to get this resolved?

@Vitality_UK my app seems to have wiped all data. All points lost and “days left in plan year” now showing 363. What’s happened? Being prompted for health review again and no points registering this week.