itsu

@maddddalena Sorry about this, Maddalena - please head to our feedback portal so we can add your points and look into what happened at Putney High Street: itsu.com/contact-us/

@ItsuOfficial shop at Putney HS london not able to scan the membership for butterfly stamps.

@lookitskris Hi Kris, so sorry to hear this, and we’d really like to look into this for you. To safely share your contact details, please head to our feedback portal here: itsu.com/contact-us/. We’ll follow up as soon as we receive your message. Thanks.

@ItsuOfficial when a customer returns something because it's cold, maybe don't have the cashier shout "hey can we whack this in the micowave for 10 seconds please" in full view of everyone. Not a good look

@TheFinalTilt Hi, sorry to see this. Please drop us a message via our customer service form at itsu.com/contact-us/ and we’ll make sure someone follows up with you shortly. Thanks!

Hey @ItsuOfficial I think we need to have a chat about the amount of product is being put in your packaging

@RPAnalyst Thank you so much for this lovely message Mark! We’ve shared it with the Wimbledon team and they’re so pleased to hear it.

A quick shout out to @ItsuOfficial in Wimbledon, who replaced the veggie sushi my daughter had bought but which had fallen through the bottom of an Itsu bag and hit the floor on her way home, without question. Great customer service and they made her very happy!

@NobleSnowball Hi Sarah, our customer care team has been in touch, and we’re so sorry again about this experience. Please could you send us a DM so we can make this right for you? Thanks.

@ItsuOfficial this caterpillar was in my Famous Coconut Chicken Soup - I don’t think this is what it’s supposed to be famous for 🤮. Refund please!

@jonesy1892 We’re so sorry about what happened at our Oxford store. Please send us a DM so we can make this up to you and address it urgently. You can also email us at customercare@itsu.com. Thanks.

@ItsuOfficial your Oxford store staff need hygiene training. Bought some Bao buns, and they were cold. Told staff member who stuck her finger in them to test the temp! Was given a new batch of 3, again not warm, so she put her finger in these too! Was then given a refund.

@ricecakeloverx We’re really sorry about this experience, Mollie. If you send us a DM with the name of the store where you made your purchase, we’ll look into it and work on a resolution for you. If you prefer, you can email us at customercare@itsu.com. Thanks.

@ItsuOfficial unbelievably upset with you guys right now! one of the safest places to eat for vegetarians (or so i thought) and so with the flu ordered from you guys - not only missing the avo rolls but instead of veggie balls got something rammed with chicken :( so sad right now

@cop78775 Hi Trevor, sorry you’ve been unable to get in touch with us. Could you email us at customercare@itsu.com or send us a DM with your details? We’ll make sure to get back to you right away! Thanks.

Gilet wearing Northerners our Gyoza's are coming for you #PoshosOfTheNorth

@Chrislake2001 Hi Christopher, just drop us an email at customerservice@itsugrocery.com & someone will follow up on this with you shortly. Thanks!

@ItsuOfficial hi do you have a customer service email address? I had some seaweed thins (soy and salt) and I was far from impressed.

@krnjkelly @STN_Airport Thank you so much for sharing this lovely feedback Kieran! 😍 We'd love to recognise the team member who made your experience so special. Could you please drop us a DM so we can follow up and make sure she’s rewarded? Thanks!

@ItsuOfficial I had the most wonderful customer experience yesterday at @STN_Airport. Thanks to a young lady with pink hair who’s customer experience was not only off the chart but who during a very busy period took time to engage with every customer

We’ve got no fans! We’re busting to boost our awareness metrics. Move over Ronnie. Wheel out the Raider.

@v9rsh6 Thanks for your message, and we're really sorry to hear this. Could you please get in touch with us via the following link: itsu.com/contact-us/? Once we have your details, our recruitment team will be in touch with you.

hi @ItsuOfficial i had a teams interview with you today but couldn’t access it because of your org’s settings and ultimately had my application withdrawn because of an error on your part!

@flying_diogenes Sorry to see this, Joseph. Please could you send us a DM and let us know which shop you bought it from and someone from our team will be in touch to follow up with you on this. Thanks.

Thanks @itsuofficial for redefining minimalism — this slice is so thin I think it qualifies as a suggestion rather than an ingredient. 🍃

@hornblowerone Hello. We confirm that our traditional and chilli miso'easy range do not contain caffeine. Thanks.

@ItsuOfficial Does ITSU Miso sachets contain any amount of caffeine? This is really important!

We’ll do literally anything to boost our awareness metrics #RonniePickering

@Jimbos_mum Hi Hannah, sorry to see this and thanks for letting us know. If you could DM us with the name of the store you bought this from please and we'll be sure to arrange for the Operations team to respond to you directly to resolve this. Thanks.

Oh @ItsuOfficial I'm so disappointed! I had one of your poke bowls recently and it was AMAZING. Today's has a really hard avocado that I can't really bring myself to eat any more of ☹️

@mogemms Hi Rachel, We're really sorry to hear about this. Could you please fill out our contact form so we can get the details we need to process your refund? itsu.com/contact-us/ Thanks a lot!

@ItsuOfficial I’ve just spent £9 on a Thai chicken rice pot which has no sauce in it. Literally chicken, rice, peas and a smattering of seasoning. How do I get a refund?

@gracemegan37 Hi Meg, thanks for your message. Please can you send an email to customerservice@itsugrocery.com and someone from our itsu grocery team will be able to help you with your query. Thanks.

@ItsuOfficial the website won’t let me submit my form about an issue with a product, can somebody please DM me

It will always be tea. #ad