Harrods

@charley_25 Hi, we're sorry to hear this. Please send us a DM with the item details, and we’ll take a closer look for you. Thanks for your patience, Customer Service x.com/messages/compo…

@Harrods I’ve been trying to order a bag that is in your sale for days. It finally allowed me to order it last night only for it to be refunded this morning. It’s still showing for sale but your website keeps glitching. Can you help me order it please?

@RealJKay Good Morning, I am very sorry to hear you where unhappy with your sandwich. Please do DM us or email our customer service team if you would like to provide further details. Kind wishes, CB

@Harrods Paid a premium for some sandwiches and wraps today. Bread was hard and stale. Really not the quality you would expect, especially for the price.

@rebeccabell001 You can email us on customer.service@harrods.com and we'll be happy to look into this for you. We look forward to hearing from you. Thanks, Customer Service x.com/messages/compo…

@Harrods @Harrods Hi Harrods! Appreciate your response but it will not allow me to send a DM. Can you share an email I can reach out to?

@Harrods Ordered a travel cup and it’s come with marks! Help Harrods!? Why!! Can I get one that doesn’t have these marks? #harrods

@uoe_makeupsoc Thank you for your message. Your comments about the children's floor layout are greatly appreciated. We have recorded this feedback for the relevant teams to review. If there's anything else you'd like to share or ask, please don't hesitate to DM us. Harrods Customer Service x.com/messages/compo…

@Harrods please rethink the floor layout of the children’s section - it’s not pram friendly & the majority of concessions are accessed via the mini steps with the ramps at extreme ends. It’s not right to be making shopping longer for pram users - especially in a section for kids

@london2ct Good Afternoon. I am so sorry to hear this. Please may I ask if you could reach out to us via DM, so we can help further. Thank you. Harrods Customer Service x.com/messages/compo…

@Harrods bought some clothes from Harrods yesterday and on getting home found the security tags hadn't been removed , don't fancy a 2 hour round trip to sort this, what are the options ?

@lou1875 Good Afternoon, I am sorry to hear this has happened again. I am glad to hear you have reached out to our customer service team by email, who will be able to look into this further. Kind wishes, Harrods Customer Service

@Harrods Thank you it will not let me message you. However this has happened 3 times in 24 hours with the same item and it remains in stock long after you cancel, I have emailed Customer Services as there seems to be a system glitch.

The frustration when a Jellycat you’ve been hunting for appears in stock only for @Harrods to cancel your order 😢

@jaalli3 Hi, thank you for raising your concern with us. We can confirm we have received your email and a member of the team will be in contact you to resolve this very soon. - MA

Harrods sold me the wrong perfume gift set in Edinburgh before Christmas. Still unresolved since 6 Jan. Asked to pay return postage for their mistake + given false info about the product being discontinued- it is NOT! Very poor service for a premium brand. @Harrods

@Enniskillen3 Hi, we are very sorry to hear this. Can you please DM us your order details and we can look into this for you. - MA x.com/messages/compo…

@bnjsteele96 Hi, I regret to advise we would be unable to send a DM without receiving one first. Alternatively please do give our team a call on 020 7730 1234, and they will be able to assist further. Kind wishes, CB Customer Service

@bnjsteele96 Hi, I am sorry to hear you have been unable to contact our Customer Care team. The team can be reached on customer.service@harrods.com, or please do DM us, and we can help further. Kind wishes, CB Customer Service x.com/messages/compo…

@scoles213 Good Morning, I am very sorry to hear this. Please do DM us your order details, and we can take a look into this for you. Kind wishes, CB Customer Service x.com/messages/compo…

@Harrods Terrible experience. Ordered a top and trousers online, returned both because they didn’t fit, but I was only refunded for the trousers. How do you refund one item in a two-item transaction? Please resolve ASAP.

@RestlessRy Thanks for sharing your thoughts! Our Christmas windows celebrate ‘Christmas in Solomeo’ with Brunello Cucinelli, bringing Umbrian elegance to Knightsbridge. Explore festive windows, a facade takeover & a tree on Hans Crescent. Visit in-store for more magic! – Harrods CS

Why…… did @Harrods not decorate for Christmas this year!!?! 🎄 disappointing

@kimcurated Good Morning, Thank you for your message. I am sorry to hear what has happened. Please could you DM us further details, and we can help further. Kind wishes CB Customer Service

@Harrods @HarrodsService “as far as I’m aware” I spent $2700 on perfume and wasn’t given the gift with purchase as advertised on your website. Appalling customer service which I had to follow up on. This person did nothing to help but state “as far as I’m aware”

@Danny_J_Frank Good morning, thank you for contacting us. As previously advised, please do DM us if you would like to discuss this further. Thanks, Customer Service x.com/messages/compo…

Just been informed @Harrods doesn’t have a way to change an address. At same time, was almost scammed by someone with info given to @Harrods. So it seems a successful business isn’t investing in its customers safety #badcustomersrrvice

@Danny_J_Frank Good Afternoon, Thank you for your message, I am sorry to hear what has happened with your gift card order. Please do DM us if you would like to discuss this further. Kind wishes CB Customer Service

@Harrods, I ordered a gift card yesterday but had the wrong address. Within hours I sent an email to let you know not to send the card. Well I’m not even getting a response, I’m getting emails that it’s now being sent to the wrong address. #BadCustomerService

@tiernoui Thanks for reaching out! We’re unable to confirm when this item will be back, but please keep an eye on our website for updates. If you would like any further assistance, please DM us. Thanks, Customer Service x.com/messages/compo…

@Harrods can you please bring these back

@alexanderwatso Hi Alexander, Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We do apologise and will take this as feedback for improving the service we offer. Thank you - MA

@Harrods baffled we were kindly taken by your doorman to the food hall, where we were turned away by your staff saying that my wife and I cannot queue for lunch as you are too busy. Hugely disappointing experience - no creative solution management proposed by team on the ground.

@MimZWay Hi, thank you for contacting us. We are very sorry to hear this, may you please send us a DM so we can look into this further? Thanks, Customer Service x.com/messages/compo…

The watch is not in the box! The box is empty - just the watch holder is there. We have been ripped off by @Harrods !

Here is a thread about a mother and daughter trip to London and why @Harrods sucks. I hope you enjoy it. Buckle up!