Harrods

@lou1875 Good Afternoon, I am sorry to hear this has happened again. I am glad to hear you have reached out to our customer service team by email, who will be able to look into this further. Kind wishes, Harrods Customer Service

@Harrods Thank you it will not let me message you. However this has happened 3 times in 24 hours with the same item and it remains in stock long after you cancel, I have emailed Customer Services as there seems to be a system glitch.

The frustration when a Jellycat you’ve been hunting for appears in stock only for @Harrods to cancel your order 😢

@jaalli3 Hi, thank you for raising your concern with us. We can confirm we have received your email and a member of the team will be in contact you to resolve this very soon. - MA

Harrods sold me the wrong perfume gift set in Edinburgh before Christmas. Still unresolved since 6 Jan. Asked to pay return postage for their mistake + given false info about the product being discontinued- it is NOT! Very poor service for a premium brand. @Harrods

@Enniskillen3 Hi, we are very sorry to hear this. Can you please DM us your order details and we can look into this for you. - MA twitter.com/messages/compo…

@bnjsteele96 Hi, I regret to advise we would be unable to send a DM without receiving one first. Alternatively please do give our team a call on 020 7730 1234, and they will be able to assist further. Kind wishes, CB Customer Service

@bnjsteele96 Hi, I am sorry to hear you have been unable to contact our Customer Care team. The team can be reached on customer.service@harrods.com, or please do DM us, and we can help further. Kind wishes, CB Customer Service twitter.com/messages/compo…

@scoles213 Good Morning, I am very sorry to hear this. Please do DM us your order details, and we can take a look into this for you. Kind wishes, CB Customer Service twitter.com/messages/compo…

@Harrods Terrible experience. Ordered a top and trousers online, returned both because they didn’t fit, but I was only refunded for the trousers. How do you refund one item in a two-item transaction? Please resolve ASAP.

@RestlessRy Thanks for sharing your thoughts! Our Christmas windows celebrate ‘Christmas in Solomeo’ with Brunello Cucinelli, bringing Umbrian elegance to Knightsbridge. Explore festive windows, a facade takeover & a tree on Hans Crescent. Visit in-store for more magic! – Harrods CS

Why…… did @Harrods not decorate for Christmas this year!!?! 🎄 disappointing

@kimcurated Good Morning, Thank you for your message. I am sorry to hear what has happened. Please could you DM us further details, and we can help further. Kind wishes CB Customer Service

@Harrods @HarrodsService “as far as I’m aware” I spent $2700 on perfume and wasn’t given the gift with purchase as advertised on your website. Appalling customer service which I had to follow up on. This person did nothing to help but state “as far as I’m aware”

@Danny_J_Frank Good morning, thank you for contacting us. As previously advised, please do DM us if you would like to discuss this further. Thanks, Customer Service twitter.com/messages/compo…

Just been informed @Harrods doesn’t have a way to change an address. At same time, was almost scammed by someone with info given to @Harrods. So it seems a successful business isn’t investing in its customers safety #badcustomersrrvice

@Danny_J_Frank Good Afternoon, Thank you for your message, I am sorry to hear what has happened with your gift card order. Please do DM us if you would like to discuss this further. Kind wishes CB Customer Service

@Harrods, I ordered a gift card yesterday but had the wrong address. Within hours I sent an email to let you know not to send the card. Well I’m not even getting a response, I’m getting emails that it’s now being sent to the wrong address. #BadCustomerService

@tiernoui Thanks for reaching out! We’re unable to confirm when this item will be back, but please keep an eye on our website for updates. If you would like any further assistance, please DM us. Thanks, Customer Service twitter.com/messages/compo…

@Harrods can you please bring these back

@alexanderwatso Hi Alexander, Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We do apologise and will take this as feedback for improving the service we offer. Thank you - MA

@Harrods baffled we were kindly taken by your doorman to the food hall, where we were turned away by your staff saying that my wife and I cannot queue for lunch as you are too busy. Hugely disappointing experience - no creative solution management proposed by team on the ground.

@MimZWay Hi, thank you for contacting us. We are very sorry to hear this, may you please send us a DM so we can look into this further? Thanks, Customer Service twitter.com/messages/compo…

The watch is not in the box! The box is empty - just the watch holder is there. We have been ripped off by @Harrods !

Here is a thread about a mother and daughter trip to London and why @Harrods sucks. I hope you enjoy it. Buckle up!

@RosieBarrack Hi, thank you for reaching out. We are very sorry to hear that this has happened. Please DM us with your order details, so we can look into this further. Thanks, Customer Service twitter.com/messages/compo…

Disappointed with @Harrods ordered a hamper it arrived damaged (jam jar broken and jam all over the lining) refuse to replace and only offering £20 refund, expected better service from such a prestigious store. #CustomerServiceFail

@kcovophoto Hi, we are truly sorry to hear about your experience. If you would like to discuss this further, we kindly ask you to DM, so we can look into this for you. Thanks, Customer Service

Terrible service @harrods sushi counter. Waited ages for food while the guy next to me-who arrived and ordered after me- ate and finished before me The staff bent over backwards to serve him while ignoring a solo female diner waiting patiently #badcustomerservice #solofemale

@BlindedBite Hi! The Harrods Dining Hall will be open on Christmas Eve. We recommend making a reservation to ensure availability, especially during the festive season. You can book by calling +44 (0)20 7225 6800 or emailing reservations@harrods.com. We look forward to welcoming you in store.

@Harrods - traveling in for the Christmas holiday. Will the dining hall be open on Christmas Eve and do you recommend I make reservations?

@harmilon Hi, thank you for reaching out and sharing your experience. I'm really sorry to hear about the disappointment you faced with the Harrods Jellycat airport experience. Your feedback is important, and I will ensure it is passed on to the team. - GM Customer Service

@Harrods I’m really disappointed with the Harrods Jellycat airport exp. After waiting over 30 minutes in the cold to get in, we were told that they had run out of boarding passes. It was extremely frustrating especially after such a long wait.

@swampsnake1961 Hi, I am sorry to hear you are having trouble logging in to the Harrods website. Please do DM us so we can help further. CB Customer Service

@Harrods Is there a problem with the website at the moment? I have just reset my password but after I log in it asks to choose a two-factor authentication method and then doesn’t offer anything to continue. I cannot log in to place an order.

@KinaMillerch Hi, Thank you for your message. Most of our Harrods foods can be delivered within the UK depending on location, please do DM us if you would like further assistance. Kind wishes CB Customer Service

@Harrods Please tell me you can deliver in the UK??

FOOD | Presenting our frightfully delicious pecan pie. Made with sweet almond pastry, caramelised pecans and a fudgy pecan- and brown-sugar filling, it’s a Halloween treat for kids and adults alike. Pick yours up from the Roastery & Bake Hall, Ground Floor. #HarrodsFood