Harrods Service

@hezzababes23 Hi, thank you for contacting us. We are very sorry to hear this. If you would like to discuss this further, kindly DM us. Thank you, Customer Service twitter.com/messages/compo…

@HarrodsService really disappointed with the experience at your Harrods beauty store in the St James’s quarter. Purchasing a gift card to be handed the card in an envelope no proper card insert like normal. The sale assistant didn’t advise there was none before taking payment.

@taperjgirl Hi, thank you for contacting us. Can you please DM us with the details of your enquiry and we will be happy to assist you -MA twitter.com/messages/compo…

@HarrodsService Why isn't anyone answering on WhatsApp saying you are closed when you clearly aren't.

@wilderjo Good Afternoon, Thank you for reaching out. I am very sorry to hear this, please do DM us with further details, so we can look into this for you. Kind wishes CB Customer Service

@iamDARRAGHBOHAN Hi, Please do DM us, and we can help further. Kind wishes CB Customer Service

@Harrods @HarrodsService Can you DM me, please?

@DBertin1978 We’re sorry for the disappointment this caused. Please be advised Harrods no longer offers a left luggage service. Please feel free to DM us if you’d like to discuss this further or have any questions. Kind wishes CB Harrods Customer Service

@HarrodsService Disappointing to be rejected from Harrods due to having a small wheeled suitcase (people were carrying larger bags). I saw that you have luggage storage, but the obnoxious lady at the door ignored our question about this.

We have removed all carrier bags from Harrods Food Halls, Gift Shop and Gift Wrapping departments, to continue our waste reduction efforts. Please bring your own bag or use an existing bag when shopping at Harrods Food Halls or Gift Shop departments.

@sussex_henry Hi, the Harrods app is temporarily unavailable, but you can still place your orders via our website. We apologise for the inconvenience and appreciate your patience.

@Harrods @HarrodsService please can you advise your app is stating that it needs an update however the update does not allow the app to open. I am trying to make some orders for delivery before 17 October

@ellhala1 Hi Hala, you can redeem your Rewards points online when the delivery address is within the UK. However, points cannot be redeemed at the airport -MA

@HarrodsService can I redeem my points in the airport or online?

@lauriiann Hi, Please keep an eye on our website, as any restocks will be updated there. Thank you - MA

@HarrodsService Will the chocolate Stanley be back in stock any time soon? 🙏

@TheBodyslamAnne Hi Aria, please send us a DM with the details so we can assist you further with this.

@HarrodsService it has been over a month since I’ve been corresponding with your customer service team who has yet to correct my rewards points on my account! Why is it taking so lo my n and can you please correct ASAP so I can use my points?!

@saq_995 Hi, can we please request you to send us a DM with your order details in order for us to check for you.

@HarrodsService where is my order. Still showing processing order

@Imzino555 Hi, I am sorry to hear this. Please kindly send us a private message with your order details so we can look into this for you. Thank you - GM Customer Service

@belader27 Hi, pre-orders of the 12 Days of Fragrance Advent Calendar have now sold out, but they will be available in-store at Harrods and all H beauty stores in September! If you have any other questions or concerns, feel free to send us a DM. Thank you, Customer Service twitter.com/messages/compo…

@HarrodsService u guys lied about the advent calendar. You’ll be hearing from my lawyers soon.

@FantaJarjussey Hi, we are very sorry to hear this. Kindly send us a DM, so we can look into this further for you. Thanks, Customer Service

@HarrodsService Please can you PM me because I can’t message you. I’ve had an item in my shopping basket for hours but it won’t let me check out.

@Aadam__p Hi, thank you for reaching out. Unfortunately we cannot seem to send you a message. May you please try to DM us, so we can assist you further? Thanks, Customer Service twitter.com/messages/compo…

@CaseyCasey92 Hi there, we're very sorry to hear this. Please rest assured a member of our team will be in touch with you very soon to assist. Thank you for your patience.

@HarrodsService @Harrods how is it that a seller of luxury items cannot maintain a customer service phone line and does not reply to emails regarding faulty items for over 5days??!?

@Charlot84989407 Hi, thank you for reaching out. I am sorry to hear that you were unable to talk to our team. Please contact our Restaurant Reservation team by emailing reservations@harrods.com or calling on +44 (0)20 7225 6800. Thanks, EP Customer Service

@HarrodsService hello I made a booking via your telephone service and spoke to someone for afternoon tea and paid via virgin experience but no one took my voucher code or pin? I’m trying to call now to confirm this will be ok but no answer could you advice please?

@simpsonamberxx Hello, thank you for reaching out. Can you kindly DM us, so we can look into this further for you? Thanks, EP Customer Service twitter.com/messages/compo…

@NorthLondonHour Hello, thank you for reaching out. I am very sorry to hear that this has happened. Could you kindly DM us, so we can look into this further? Thanks, EP Customer Service twitter.com/messages/compo…

@Harrods @HarrodsService ordered a new toaster. Notification that delivery missed. Next thing I know item is refunded? Emailed customer service twice and no response? Now have a mismatched kettle and no sign of toaster? #harrods #harrodsservice #harrodscustomerservice #notoast

@taperjgirl Hi Beverley, thank you for contacting us. I am very sorry to hear that this has happened. Can I kindly ask you to DM us, so we can look into this further? Thanks, EP - Customer Service twitter.com/messages/compo…

@jellycatlondon didn't have in stock so thought Idget one from Harrods pay extra expecting some nice packaging for a gift and the sentimental message I wrote,but to just get the JC stuffed in a probably dirty box not even in any packaging I think is disgusting @HarrodsService

I ordered a Jelly Cats golden retriever from @Harrods £36 +£5.95 postage a gift for my sister who's G/R passed away.I added a sentimental note.Arrives no card just in cardboard box nothing else no tissue/giftbag.I was embarrassed/angry Harrods to send out a product like that.😡

@johnsonandrew Hi, please email us at customer.service@harrods.com with your details and proof of purchase. Thank you, - SB Customer Service

@HarrodsService Thanks, I can’t send you a DM if you don’t follow me, if you follow me I’ll send you a message (you can unfollow later)

@HarrodsService @Harrods disappointed to get a split tea bag, I expected better quality, you don’t get this with @YorkshireTea