Harv

@RoyalAlbertHall hi. Are the guided tours on 19th and 20th Feb the Behind the scenes ones? I’m looking to book but wanted to make sure it’d be this tour type.

@Rockport @antoniodivine Similar experience. Boots bought 2yrs back, but worn intermittently for wet sports fixtures. Soles starting to flop off and I was told to go to a cobbler! Not what I’d expected from this brand. First pair I had for nearly 20years! Avoid this brand moving forwards.

@antoniodivine Thank you for reaching out and for your patience, a team member will be in touch to assist you via DM!

Avoid buying from @Rockport Online store, their customer service is the worst & non-existent. I bought 2 pair of shoes & I need to exchange them for a smaller size. Sent emails,called their number & no response. Avoid Rockport.com 800-762-5767 consumercare@rockport.com

@Rockport is your brand still alive?

@Vans hiya. I placed and order for two pairs of shoes. Only 1 delivery for my order and only 1 pair of shoes is there. Who can assist me on this please?

@greateranglia I have just bought return tickets from SNF to CHM. There are no trains due to fatality, so we will have to make alternative arrangements to get there. Can I get a refund for the tickets? Ticket office said to do via the app, but I don’t get full amount?

@GreggsOfficial what time does your new store in Shenfield (Essex) open this weekend? R u guys doing the Xmas jumpers again this year too?

Hi @TicketmasterDE Könnten Sie bitte das Problem mit den Metallica-Tickets sowie die mehrfachen Abbuchungen auf meiner Amex-Karte überprüfen?

@TicketmasterDE Hi. I’ve had some issues with multiple charges from trying to buy tickets to a show in Berlin. UK team have advised I contact you. Can I DM you?

@TicketmasterCS Have done just a second ago

@Harvor Hi Please see DM. Thanks!

@TicketmasterCS hi. Trying to get tickets for a show. In basket… I go to pay keeps erroring out. So I have repeated process to try to pay. It’s appearing on my car multiple times but the order hasn’t completed. Can you help? What’s the CS phone number pls?

@TicketmasterCS Hello. Charges have hit my card, not as pending. Pls can you assist as it’s not a small amount of money

@Harvor Hi. Is the payment showing as pending or processed on your bank statement?

@TicketmasterCS I’ve now got a confirmation on my 9th attempt at 11:07am. Pls can you confirm prior ones are not gonna charge me?

@TicketmasterCS Any luck? I’m still in a queue here. So assuming I’m going to miss out. Uk dates come on sale in 2 mins too

@TicketmasterCS Pending I believe

@TicketmasterCS I will hopefully try again on another device if I get thru the queue and there are tickets left. Pls can you let me know if any of my prior 8 attempts registered with you?

@Harvor Hi can we see a screenshot of the error you are seeing and the event and venue you are trying to book for? Thanks!

@TicketmasterCS It’s hitting across 2 cards 8 times. I’m hoping that that gets sorted out too. Let me know what you see pls

@TicketmasterCS Any joy?

@TicketmasterCS Trying again now…. Is there no way for you to check your end? I keep getting the “sorry something went wrong” message

@Harvor Hi we don't have a customer service line, please check your upcoming events to make sure the order has not completed, if it has not please clear your device cache before logging fully out and trying again or use a different device. Thanks!