Sean Wiliam

@KershawSteven @JDSports This is not very fair! Clearly was not your fault being unable to return your jacket sooner due to you having COVID. I hope you get a response and get it sorted 👍🏻

@JDSports Where is your empathy and consideration?! Tried to return a £165 jacket was 5 days over their 14 day returns policy. Explained I had COVID -19 and was isolating. No cash refund, but a gift card for a shop I tend not to shop in !

@AvantiWestCoast 17th outward and 26th returning London Euston - Preston

@HayterSean Oh no, can you please let me know both your outward and return journey dates? - Sama

@AvantiWestCoast I’m trying to book a return from London to Preston for Monday, the app is stating I can’t reserve a seat. Does this mean the train is full? Thanks 😊

@AvantiWestCoast That would be ideal, just tried to book but is still saying the same re no reservations, could it be because of my return journey am trying to book?

@HayterSean How does the 12:43 service sound, Sean? - Sama

@AvantiWestCoast Thank you, are there any later services that have availability ? On the 17th May

@HayterSean I can see there is a seat available on the 09:43 service, Sean. - Sama

@AvantiWestCoast Yes please anytime of day on the 17th

@HayterSean Thanks for letting me know, Sean. I'm afraid we're unable to make a reservation for this service as no more seats are available to reserve. Would you like for me to check another service? - Sama

@AvantiWestCoast Yes that is correct

@HayterSean Hey Sean. Thanks for letting us know. Are you looking to travel on the 17th of May? - Sama

@AvantiWestCoast Hi, I’m trying to book the 12:10 from Euston. I’m being told there are no seats available for the chosen outward return journey

@HayterSean Hi Sean, which exact service are you trying to book please? - Mike

@thetrainline I was deducted a £10.00 admin fee.

It's Christmas Eve-Eve! 🎄☃ Customers who booked between 24th Nov and 19th Dec, for travel between 23rd – 27th Dec, can get a fee-free refund. We've updated our website and app so you can do this online. Here’s how 👉trainline.com/coronavirus. Thanks -Christine

@thetrainline I was under the impression that I would not be charged an admin fee due to having to cancel my train journey due to the pandemic - tier 4. Could you advise thanks

@SouthernRailUK due to the latest tier 4 guidelines I had to cancel my train journey to London, I was under the impression that admin fees would not apply for journeys that had to be cancelled due to the pandemic. Could you advise southern. Thanks

@ASOS_HeretoHelp I have DM you a query. Thanks

@ASOS_HeretoHelp I have DM you in relation to returns. Could you advise, Many thanks 🎅 😊

@AvantiWestCoast in relation to today’s government guidelines. I am due to catch a connecting service from Euston on Christmas Eve. I live in a tier 2 area but London is now Tier 4. Will my train be departing from Euston ?can I travel through a tier 4 area. I hope you can help

@ASOS_HeretoHelp thanks for your response, I have DM you further. My issue appears to be dealt with by different people and I’m being asked the same questions - this is taking longer to be resolved. Thanks 😊

@ASOS_HeretoHelp I am awaiting a response I have sent DM’s thanks 😊

@ASOS_HeretoHelp please check your DM thank you 😊

@ASOS_HeretoHelp I have DM a response. Thanks 😊

I have DM further replies. Thanks ASOS

@ASOS_HeretoHelp I have DM a response relating to a returns query. Many thanks.