HelloFresh Canada

@gdaem1 Thanks for reaching out to us! We're sorry to hear that your received ingredients that were less than fresh. This is absolutely not our standard. Please send us a DM so we look into this for you right away and make things right! 💚

@KristaLewis1 💚💚

@HelloFreshCA Thank you for your assistance in resolving this!

@HelloFreshCA I signed up with a promo that included “free sides for life” and was told last night by a rep that it really meant free sides for the 6 week promo period, even though it is clearly not what this says. Were they incorrect, or is the promo misleading?

@kevinjpower Thanks for bringing this to our attention. Please know that we take these matters very seriously. Please send us a DM with the location where this occurred so we can report this to our courier right away!

Great park job by @HelloFreshCA. Nothing like blocking a fire hydrant for your delivery. I guess having your hazard lights on is fine. #Idiot

@tiakelsroth I’m sorry you ran into that issue. I know that can be frustrating. The app is working properly now, so please feel free to try again when it’s convenient for you.

@HelloFreshCA Are you guys experiencing issues with your app?

@tiakelsroth Thanks for reaching out to us! Please send us a DM so we can assist you further with this! 💚

@HelloFreshCA Your app seems not to be working for me so how do I report an issue with an ingredient as the chat isn’t loading either.

@NoWAYNE3 Hi there and thanks for reaching out! We are so sorry to hear that you received an unwanted box. This is definitely not the standard! Kindly send us a DM so that we can assist you further. 💚

Dear @HelloFreshCA . You delivered a big box of food that we didn't order...while we were away. I have called 2x w no resolution. I am not responsible for a box of rotten food I didn't order. Come pick it up. #enshitification

@LaurenShrubb Thanks for the review! We're so sorry to hear the lime you received didn’t have much juice. That’s definitely not the quality we aim to provide! Kindly send us a DM so that we can assist you further. 💚

@HelloFreshCA our very first Hello Fresh box and the state of these limes is absolutely shocking. I think I got 1/2 tsp of juice max and will have to improvise

@left4deaf We're very sorry for the inconvenience. We've reported this to our tech team to correct! Thanks for bringing this to our attention. 💚

hey @HelloFreshCA i think your search feature is broken 😅

@InTheKnow_22 We're sorry to hear that you wish to cancel. Please send us a DM need any assistance maintaining your account. 💚

@HelloFreshCA authorized charges on my cc without my permission and now I can’t delete my account or delete my credit card. I don’t want your mediocre meals. I want a refund and my account deleted!!

@InTheKnow_22 We’re a weekly subscription service, which means that orders are automatically processed once your account is activated. You can skip deliveries or cancel at any time prior to the cancellation deadline which is always four days prior to your delivery date by 11:59PM PST.

@Lexy888992 Hi there and thanks for reaching out! We are so sorry to hear that you have been receiving unwanted marketing calls. This is definitely not the standard! Kindly send us a DM so that we can assist you further. 💚

@HelloFreshCA plzzzz for the love of god stop calling me. Everytime I block a number a new one calls me. I cancelled my subscription like two months ago leave me the alone. If I would’ve reactivated my account I’m definitely not now

@weasybaby @DoorDash Hi there! Kindly send us a DM!💚

I'd really like to collab with @HelloFreshCA and @DoorDash. Universe, make it happen. #ugc #ugccreator #ugccommunity

@AngelStarchild Sorry to hear about that experience. Please send us a DM when you have a moment so we can look into this for you.

I ordered @hellofreshca and they missed more than half the ingredients they’re telling me to use, and they have me turning my broiler on high for no reason stated in instructions. 0/10

@_ct13 Sorry to hear about that experience. Please send us a DM when you have a moment so we can look into this for you.

@HelloFreshCA any reason why your customer service takes a million hours to answer?

@BucketsAgain Hi there and thanks for reaching out! We are so sorry to hear that you have been receiving unwanted marketing messages. This is definitely not the standard! Kindly send us a DM so that we can assist you further. 💚

@arianananana72 Thanks for reaching out to us! We're very sorry to hear about your experience. Please send us a DM so we can look into this matter for you right away! 💚

@HelloFreshCA charged me full price even though I had a discount code and then refused to fix their error. Instead offering only credits for future purchases. Super shady and disappointing service. Would not recommend AT ALL.

@TheGraboid Hi there! We are so sorry to hear that your box was delivered late. This is definitely not the standard. Kindly send us a DM so that we can assist you further. 💚

Super not impressed with @HelloFreshCA being a day late with my box 2 weeks in a row and (week 1) not notifying me and (week 2) not notifying me until 8pm.

@MobileTjp We're happy to clear that up for you! Thanks for being a loyal member of the FreshFam! 💚

@HelloFreshCA Thank you. I'd like publicly apologize for a misunderstanding on my part. Thanks for your patience

@HelloFreshCA I have paid for my order twice in one week. What's going on? Not impressed.