Hello Rayo Help

@simoninformby Hello, thank you for contacting us about your issue, could you please let us know more information about your device and how you use our app please?

@HelloRayoHelp I’m having to log back in to the iOS app pretty much every day. Seems to be if I start it with low signal and it times out. Can you sort this out please? Love the app but it’s driving me to distraction.

@holmesgroove @jazzfm Hello David, thank you for reaching out to us about this, there hasn't been any issue we can recreate on our side. Could you let us know a bit more about which devices and which apps you have been using by DM please?

@HelloRayoHelp @jazzfm I have reset every device, and the Track Playing has been stuck on Freeze Tag - Dinner Party on Jazz FM since yesterday afternoon. Is there an issue with the tracklist feed, guys?

You can now listen to our podcasts on the Rayo App, use Airplay on IOS and Casting on Android and build your library with your favourite episodes, shows and stations. Please keep sending us your feedback so we can work on making the app better for you, thank you.

@GillianSkerritt @HelloRayoUK Hello Gillian, Could you let us know more about it in a DM please? Where do you listen and when your issue started? Thank you.

Concerned #magicclassical has disappeared suddenly @HelloRayoUK

@adamh71 @thehitsofficial @HelloRayoUK Hello Adam, we have sent you a reply via DM

@HelloRayoHelp @thehitsofficial @HelloRayoUK still having issues

@thehitsofficial why is hits radio chill not showing up from rayo @HelloRayoUK @HelloRayoHelp? it showing up from tunein but that's playing up at the moment

@NishaB_82 @HelloRayoUK @greatesthitsuk Hello Nisha, thank you for reaching out about this, could you send us a DM with more information so we can investigate your issue.

@s0ggylettuce @HelloRayoUK Hello, could you let us know more about your issue in a DM please, could you also make sure to update the app to its latest version if you haven't done it yet, thank you.

@HelloRayoUK Hi! Any news on when the app will be fixed please? Keeps logging me out all the time.

@hallstweets Hello Dean, thank you for your feedback, our teams are working towards a sleep timer to be added in future app releases, thank you for being patient.

@HelloRayoHelp hi, the only thing Rayo needs is a sleeptimer 👍 then it would be a great app

@MidweekRadio @richardallinson @greatesthitsuk Hello James, listen again should be implemented shortly on Greatest Hits Radio 60s and fully working, if you have more questions, please contact us via DM, thank you.

@arhysunknown Hello, thank you for contacting us about this, could you send us a DM so we can help you further please.

@HelloRayoHelp so this is happening when i try to update my region settings...

@paulllilley @HelloRayoUK Hello, please send us a DM with more information about your situation so we can help you, thanks.

@HelloRayoUK I’ve download the app but it won’t let me get past the privacy pages I’ve selected correctly all pages before. Any assistance greatly received

@mango_24 @Carwyn_Tywyn @HelloRayoUK @absoluteradio @greatesthitsuk Hello @mango_24 , apologies for the delay in our reply, we have replied to your DM now, it seems the mail address you are using isn't linked to a subscription, could you reply in private again please.

@mango_24 @HelloRayoUK Hello, we have replied to your DM, please let us know there.

@mango_24 @Gr3ant @HelloRayoUK @absoluteradio @greatesthitsuk Hello @mango_24, no outages were reported yesterday, could you send us a DM with more information about your issue please? When it happened and on which station/s.

@jamie_ann93 Hello @jamie_ann93 , thank you for raising this, could you send us a DM with more information about this issue so we can investigate it further, thank you.

@1981TractorGirl @HelloRayoUK Hello @1981TractorGirl Please DM us and we can take a closer look at the problem you have!

@HelloRayoUK Erm .....

@njbramley Hello Neil, please DM us if you are still experiencing any issues with our app so we can help you further, thank you

@HelloRayoHelp what's going on with Rayo app? Seems to be very glitchy and not streaming well?

@GillianSkerritt @HelloRayoUK Hello, some features like podcast are being worked on and will be integrated later this year, please DM us if you have any other question.

#popmaster can you no longer listen on demand to just pop master. Can’t find it on @HelloRayoUK

@co5design Hello @co5design, we have not had any outages today. Please DM or email us at support@hellorayo.co.uk and we can take a closer look at the problem you have. We can also double check on the free month for you to make sure that was correctly added.

FFS @HelloRayoHelp, now the WHOLE thing has gone down, Alexa, website - why are you still taking my money? And NO, I didn't get that free month you promised I would