Flywheel

@newincreative Thank you for the shoutout!! We're glad to have you with us 😊 🩵 We'll be sure to share this with the rest of our team!

@HeyFlywheel You guys have the best customer service! Just had another problem solved quickly again - thanks for having amazing service time and time again. Happy customer of nearly 10 years.

@mishterkurth Apologies for the delayed response, Phil! Are you still having issues? We did not have any issue reports earlier but I can help look into this for you.

@HeyFlywheel, are you having service issues at the moment? I can't seem to login (email + login just hangs) and when I attempt to use the chat widget for support, there's no chat input.

We’re pleased to see access restored to the repository of WordPress plugins for our customers who operate their sites with us at Flywheel.

@bter_design Apologies for the trouble! I escalated this to our team. Are you able to make a quick post about this with some more info here: community.localwp.com ? One of our team members is ready to help out!

@CodeGeekATX Apologies for the delay, Pete! I'm still working with a few Support Leaders on this escalation just in case. Glad to hear you were able to make an account! Please let me know if I can help with anything else!

@HeyFlywheel Was able to create an account this morning.

@HeyFlywheel trying to sign up for the community forum, and I always get "That password is too common." even though it's 20 characters random letters numbers generated by Bitwarden.

@ReneMorozowich Hi Rene! This is a normal and harmless notification from our platform! Nothing to worry about.

In the last two days, I've gotten this notification from a lot of my sites on @HeyFlywheel that code has been added to wp-content/index.php that's different from the standard code put out by WordPress. Anyone else seeing this?

@cfaulkner9 Hi Chris! Can you DM me your email address so I can look into this for you?

@HeyFlywheel please respond to my 3-day old billing ticket! Dump BOT Chat and give us real people to chat with. Can't seem to find a phone number to call or we'd be on the phone right now.

@jonschr Hi Jon! This is a great idea! We currently don’t have a way to exclude certain sites but I passed this along to our team. I also would also encourage you to create a feature request in the community forums here: community.localwp.com/c/feature-requ…

@HeyFlywheel I was wondering if I could have the ability to disconnect an individual site from your push/pull functionality (Flywheel Local). The way it works right now it's too easy for me to forget which sites are under version control and which use that functionality.

@hdpowerequip Hi! Can you send me a DM with your email address? I can escalate this to our team to help look into ASAP!

@HeyFlywheel I've been trying to login for half an hour but the password prompt never appears after entering my email. I cleared cache & even installed new browser but no-go.

@BrandComplainer Hi! My apologies for the trouble. Can you DM me your email address and more info or screenshots of the error? I can pass this on to one of our managers to look into ASAP.

@HeyFlywheel your website chatbot doesn't work, your support reps can't help with billing, nobody answered my email to your billing address yesterday, and your website throws an error when trying to change billing method on my site. You're threatening to delete it now. Any help?

@Jimmyspolitics Please try now!

@HeyFlywheel I cannot. You don’t follow me.

@HeyFlywheel need someone from support to DM me. I have a very pissed off client and I need you guys to get on phone w me to figure this out asap. Thanks.

@vip3rousmango Can you DM me your email address? I can pass this on to the team to help out!

@HeyFlywheel I spoke too soon @HeyFlywheel. I still can't get help with a login-loop. I can't login via Google even with my 2FA code correctly.

@HeyFlywheel Caught in a 2FA loop. Can't login using Google and get past authentication screen with correct code. I can't access support chat for help because of this. How, as a paying customer, can I get help if I can't login?

@ceilidhclub Hi! Are you able to access live chat from the bottom left of our home page? getflywheel.com One of our techs can help out there!

Hey @HeyFlywheel Our site is down (ceilidhclub.com) and your usual excellent customer service isn't answering. Can you help?

@JulzRasmussen Thank you so much for the shoutout! I'll pass this along to Austin and the rest of our team! 😄

@HeyFlywheel Thanks so much to Austin for helping me sort out a problem with my website tonight. @HeyFlywheel customer care for website hosting is top notch...THE Best! I'm very grateful 🙂

@jameskliemt Our team has been working on your ticket. Please keep an eye on that for updates.

@HeyFlywheel Flywheel you have made an unauthorised withdrawal from my account, I’ve spent a month trying to get my money back, but your billing team’s response is to ignore my messages. How do I get my issue resolved and my money back?

💡 Help us improve the Flywheel experience! 📝 We're hosting research sessions regarding the Flywheel Dashboard over the next few months. Fill out our quick survey here: surveymonkey.com/r/RZY3JM7

@jameskliemt My apologies for the frustration! I escalated your ticket to our leadership team to look into ASAP.

@HeyFlywheel can you please escalate Ticket #: 15045711 has gone way beyond a joke now

@nava_dublin You can send an email to billing[@]getflywheel[.]com. Here are some further instructions here including where to find it on the site: getflywheel.com/wordpress-supp…

@HeyFlywheel Can I do it myself on the website, or can you send me an email address to contact someone to arrange cancellation, I would like other options other than chat. Thanks

@HeyFlywheel can you let me know how to delete my account with Flywheel and wpengine? I registered the other day but never used it. I do not see the option to delete it on the website, or let me know the support email address to arrange it. Thanks