M.
21 posts
@HiShinKai Hi, we're getting this checked and shall get back to you with an update soon.
English
once again the same issue, the service team just cant provide a permanent solution.
already it has happened 2 times that they "fix" the problem but still the issue comes back after a week or two.
Great.
@_TPREL_
Tata Power Renewable Energy@_TPREL_
@HiShinKai Hi Mayank, we believe your concern has been addressed by our team. Thank you.
English
@HiShinKai Hi Mayank, thank you for sharing your details. We'll look into this and get back to you.
English
still struggling from the same problem, yet no resolution
@_TPREL_ @TataPower please help me out, even your support team isn't helpful.
something is wrong with the battery but they wont give me the right solution
M.@HiShinKai
I had a 5kw hybrid Solar System installed in my home under PM Surya Ghar Yojna, it's a Tata branded system consisting of Deye Inverter and My Sine Eco Battery system. It has been almost 1 month since installation and since then the battery hasn't been functioning properly.
English
Never thought a simple solar system installation would have been this much of hassle, i expected much better service from tata but this is just unacceptable.
I demand a proper support and also compensation for the time i wasted
@TataCompanies @TataPower @_TPREL_ @PMSuryaGhar
M.@HiShinKai
I had a 5kw hybrid Solar System installed in my home under PM Surya Ghar Yojna, it's a Tata branded system consisting of Deye Inverter and My Sine Eco Battery system. It has been almost 1 month since installation and since then the battery hasn't been functioning properly.
English
I chose tata due to its so well made brand and trust in india, but this is the experience I'm getting, where the tech support is so unskilled that he cant do anything but play blame games. who's gonna take the responsibility?
@mnreindia @jagograhakjago @tatapower_ddl @md_jbvnl
English
installing the hybrid system,the tech support dont know anything, the Installers are clueless, and here I see my investment going down the drain. Now who's going to help me? or should i just keep the whole system as an artifact in my home
@TataCompanies @DeyeInverter @PMSuryaGhar
English
At the end they once again denied there was any fault in the battery and I should contact the Inverter's support. But the inverter is just fine and yhe Battery system is the main culprit.
It has been a month since installation and till yet I'm not getting all the benefits of
English
as expected the issue still persisted, so i raised a complaint to @TataPower for the same (Complaint id: 1055283)and soon I got a callback for online support, they helped me with BMS settings, updating the firmware etc, but still nothing worked.
English
I had a 5kw hybrid Solar System installed in my home under PM Surya Ghar Yojna, it's a Tata branded system consisting of Deye Inverter and My Sine Eco Battery system.
It has been almost 1 month since installation and since then the battery hasn't been functioning properly.
English