HisenseUSA

🎉 It’s official! Hisense has teamed up with the @fifaclubworldcup 2025™ as the tournament's FIRST Official Partner! We're excited to bring top-quality TVs, laser displays, refrigerators, and air conditioning to the global stage.

@d_crosario @HisenseGlobal Hello Chad! I sincerely apologize for the inconvenience! You are absolutely right. No one should wait for over a month. We will go ahead and send you a replacement TV instead. Please feel free to DM me for help. Thank you, Hisense Customer Care.

@HisenseGlobal @Hisense_USA How can I get some customer support on the case I’ve had open for over a month?! The TV flat out does not work and buffers all the time. The repair man came out to replace multiple items and it still buffers all day. What a terrible experience.

@keepwinningkreb @aswinvision @Hisense_IND @HisenseGlobal Hi there! Please make sure that your mobile device and the TV are connected to the same Wi-Fi network. If it is a Google TV, please use Google Home to add devices. Feel free to DM me if you need technical support. Thank you, Hisense Customer Care

@aswinvision @Hisense_IND @HisenseGlobal hello i have same issue with screen mirroring after the update,any solution?

@Hisense_IND @HisenseGlobal After installing the latest firmware update, my Hisense 65E6N TV has started restarting automatically while playing 4K videos. The problem occurs repeatedly, approximately every 30 minutes, making it impossible to watch any content smoothly.

@TimothySwankins Hello T.J. We are sorry to hear that your TV is not functioning as intended! Rest assured, help is on the way. Please feel free to DM me so I can better assist you. Thank you, Hisense Customer Care

@Hisense_USA Can you help me? I've been dealing with your support for weeks, and it seems like nothing is getting done. I'm well within warranty, and have tried to factory reset this TV 3 times, and nothing helps. Please, help me 🙏

@_Bob_S @Roku @GoogleTv Hi Bob! Please go to Settings > Apps > See all apps, select the app, and choose Uninstall if you wish to remove any app. If you need further assistance, please send me a direct message. Thank you, Hisense Customer Care.

@Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.

@15minclips Oh no! I'm sorry to hear that! That's not supposed to happen... Please me some photos and screenshots via DM so I can better assist you.

Anyone else's Hisense tv update and now it's all messed up? Darker picture and settings will not help at all

@DentLes3097 @SonyVizio Hi Les! You are right to be angry. A cancer patient should never wait 5 weeks for anything. We are fixing this now. Please send me your contact and case info via DM. Thank you, Hisense Customer Care.

@Hisense_USA has got to have by far the #worst #customerservice I have ever experienced. I am a dying #cancer patient and they have made me go 5 weeks without a working TV even though it's under warranty. Now they want me to wait another 4 weeks for a refund check. @SonyVizio

@DerockNoVa @Lowes @CNN @steelers @WTAE @WPXI @KDKA Hi Derrick! I'm truly sorry to hear that your refrigerator is not functioning as intended. Rest assured, it is covered under the manufacturer warranty. Please DM me your information so I can assist you ASAP. Thank you, Hisense Customer Care.

#DoNotbuy @Hisense_USA refrigerators from @Lowes. Purchased one for an investment property and the freezer side failed after 3 months. @Lowes say nada they can do after 30 days. @Hisense_USA wouldn’t replace it. @cnn @steelers @WTAE @WPXI @KDKA

@WarDogApollo @Walmart @FTC @NewYorkStateAG @bbb_us Hi Kevin! To clarify: the dark spot in your TV is not a dead pixel (which are typically square-shaped) — it's the silhouette of an insect inside the screen. Insect intrusion isn't covered under warranty. We apologize for any frustration caused by our earlier communication.

@Hisense_USA denied my warranty claim by alleging visible pixel defects are an “insect” — with ZERO inspection. Refused escalation. Fake “supervisor.” This looks like a deliberate attempt to avoid honoring a warranty. @Walmart @FTC @NewYorkStateAG @BBB_US #ConsumerProtection #Fraud #WarrantyFail

@CarlosPaez26166 Hi Carlos! Thank you for the case info! We are glad to inform you that help is on the way. - Hisense Customer Care.

@Hisense_USA tono morado" o azul, es un fallo de fabricación conocido en la industria (degradación del fósforo en los LED). Tengo un número de caso H4211043, lo único que deseo es un remplazo de la TV con las mismas características del que se daño.

@Hisense_USA I Hisense premium 65U8H TV (purchased for $1,000+at Best Buy) has developed the 'purple/blue tint' issue This is a known LED phosphor degradation defect, not normal wear Supportsays warranty expired but a flagship TV shouldn't fail in 3 years Can you help repair?

@CarlosPaez26166 Hi Carlos! We are truly sorry to hear that your TV failed after the 2-year warranty! While we cannot retroactively provide warranty coverage for out of warranty units, we are committed to finding a satisfactory resolution for you. Please DM me with your case info so I can assist.

@nikkirobberts @HisenseGlobal Hi Kikki! I'm sorry to hear that your TV is not functioning as intended. But rest assured, it is covered by the manufacturer warranty. Please DM me so I can help. Thank you, Hisense Customer Care.

@HisenseGlobal my tv I just got in December/January is now all of a sudden white. Was working fine yesterday. How do I fix this?!

@ayyvayybayy Hi Queen V! I'm sorry to hear that your TV stopped turning on periodically. I would suggest checking the power supplies and remote batteries first. If it doesn't solve the issue, please send me a DM so I can assist you. Thank you, Hisense Customer Care.

@Hisense_USA count your days 😭😭😭 my tv just randomly stopped turning on 😭

@NRosenbluth Hi Nicky! We are just as upset to hear that your call was disconnected! Please send me a direct message so I can better assist you.

@Hisense_USA worst customer service ever. TV less than 2 years old $800 and your customer service hangs up because I asked a ? After a 45 minute hold. Customer lost for sure

@Bimmer_97 @Hisenseusa Hello, we hear you and understand your frustration. Our technician documented the repair with photos showing the TV undamaged after service. We want to review your evidence alongside ours to find a fair resolution. Please DM us so we can connect you with our escalations team.

My Hisense 75U8N TV was damaged during an authorized repair. I have before/after photos, 5 witnesses, and a clear timeline. Warranty claim denied. Requesting replacement or full refund ($1,999). Case #H4153617-A @HisenseUSA @BarristerGlobal

@Bimmer_97 @Hisenseusa Hi there! I'm truly sorry this happened! Please send me your case number via DM so I can get to the bottom of this. Thank you, Hisense Customer Care

@Hisenseusa “Disappointed with Hisense repair service. Only one in-home visit, multiple disassemblies, and my 75" TV ended up cracked while I was present. Household witnesses confirmed. Seeking resolution before filing small claims. #Hisense #CustomerExperience #WarrantyFail”

@cjturnert @AJoriginalsUSA Hi Christy! I'm sorry that you experienced the same software glitches! This would be fixed by a simple reset or system re-flash. Please feel free to reach out to me via DM if you need my assistance. Thank you, Hisense Customer Care.

@Hisense_USA @AJoriginalsUSA This happened to us. We were literally told by Hisense it was a known issue, but they would not help. We literally wound up having to throw it away.

My Hisense TV is freezing multiple times a day and needs to be restarted constantly. I’ve tried every troubleshooting step and nothing fixes it. This shouldn’t be happening. Really disappointed. @Hisense_USA

@killla_lil Hello Hisense Customer! We are sorry that the repair wasn't successful! Rest assured, we at Hisense will honor the warranty and get you the replacement/ refund you deserved. Please DM me with your case number so I can assist you.

@Hisense_USA It has been over a month since you sent a technician to my house who was not able to repair my brand new tv so he destroyed it instead and I have not been compensated.

@MBA_Dash We truly wish we could help. While the manufacturer warranty is designed to cover internal issues like mainboard or power board failure, it doesn’t extend to physical damage. The best path forward is to check with your extended warranty or protection plan provider.

@Hisense_USA how can I turn my television on, see horizontal lines across the top…no physical damage at all…but you deny my claim and state inner physical damage. How in the world could I do that by selecting the on button on the remote control?!?!

@MBA_Dash Oh no, we're sorry to hear this, Leo! We completely understand your frustration. We took a closer look, and the lines you're seeing (where horizontal and vertical lines meet) usually point to impact on the screen, which can damage the internal panel even without a visible crack.