Host-Connection.com

641 posts

Host-Connection.com

Host-Connection.com

@HostConnection

Cape Town, South Africa Katılım Mart 2010
73 Takip Edilen71 Takipçiler
Host-Connection.com
Host-Connection.com@HostConnection·
@shaune_za Hi Shaun, your domain seems to be online again after the DNS change. Please feel free to contact us should you require any further assistance.
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Shaun.E
Shaun.E@shaune_za·
@HostConnection If you don’t believe me, check your records and you tell me when the domain went down. Why is it you only bother to reply to customers when they call you out on a public platform ? No telephone number to call. And email requests go unanswered for days. Not good enough.
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Shaun.E
Shaun.E@shaune_za·
@HostConnection only people that seem to do any work are those taking money from my account. Useless service.
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Host-Connection.com
Host-Connection.com@HostConnection·
@shaune_za Hi Shaun, unfortunately we do not offer telephonic support, however, according to our records, someone from our Support Team did respond to your mail saying we are attending to the issue. As per our correspondence, we will let you know once this has been resolved.
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Host-Connection.com
Host-Connection.com@HostConnection·
@shaune_za Hi Shaun, according to our records you reported this to us two days ago - the problem seems to be related to a DNS issue. We’ve made some changes on the DNS and waiting for the changes to take effect. We will let you know once the domain is up again.
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Shaun.E
Shaun.E@shaune_za·
@HostConnection That really doesn’t help at all. Why has it taken so long ? What is the problem ? What is being done to fix it ? Your communication is terrible. How am I supposed to run a business without a website or email for s week ?
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Host-Connection.com
Host-Connection.com@HostConnection·
Hi @stefancon - we experienced a brief issue with our firewall, but our admins resolved it quick quick :)
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Host-Connection.com
Host-Connection.com@HostConnection·
Hi @stefancon - we have upgraded your hosting space so long; our Sales Team should get the paperwork to you diring the course of today.
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Host-Connection.com
Host-Connection.com@HostConnection·
Hi @stefancon - we're asking our Support Team to attend to it. We'll get back to you soonest!
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Host-Connection.com
Host-Connection.com@HostConnection·
@stefancon Hi Stefan, we are working on this issue and hoping to have it resolved soonest. Your patience is much appreciated.
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Host-Connection.com
Host-Connection.com@HostConnection·
@Hi stefancon, we've managed to track your query - it somehow ended up in our spambucket, hence no response. Ticket assigned to technician.
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Host-Connection.com
Host-Connection.com@HostConnection·
Hi @stefancon - do you perhaps have a ticket reference number? Please advise at your earliest convenience.
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