@shaune_za Hi Shaun, your domain seems to be online again after the DNS change. Please feel free to contact us should you require any further assistance.
@HostConnection If you don’t believe me, check your records and you tell me when the domain went down. Why is it you only bother to reply to customers when they call you out on a public platform ? No telephone number to call. And email requests go unanswered for days. Not good enough.
@shaune_za Hi Shaun, unfortunately we do not offer telephonic support, however, according to our records, someone from our Support Team did respond to your mail saying we are attending to the issue. As per our correspondence, we will let you know once this has been resolved.
@shaune_za Hi Shaun, according to our records you reported this to us two days ago - the problem seems to be related to a DNS issue. We’ve made some changes on the DNS and waiting for the changes to take effect. We will let you know once the domain is up again.
@HostConnection That really doesn’t help at all. Why has it taken so long ? What is the problem ? What is being done to fix it ? Your communication is terrible. How am I supposed to run a business without a website or email for s week ?