House of Fraser Help

@ThomasTellsIT @ThomasTellsIT If you have any further inquiries or require further assistance, please do not hesitate to contact us. Our team is always available and ready to help you in any way possible.

@ThomasTellsIT @ThomasTellsIT Hi, If you require further assistance please DM us and an agent will be more than happy to assist you further. Many thanks, Rachael

@TarliahB3396 @TarliahB3396 Hi Tarliah, please be advised as soon as the first agent is available you will receive a replay in your DM. Kind regards

Hello guys i’ve tried to get in contact with you a few times about an issue i’ve had with my order. I’ve tried to email and DM you guys on here yet no luck. Please respond as i’m worried @HouseofHelpers

@kerrymathieson @kerrymathieson I hope you are doing well. Please get in touch with us again if you need help, we'll be pleased to help. Stay safe! Thanks, Syakur

@HouseofHelpers Thank you, DM sent

@HouseofHelpers awful customer service when trying to arrange return and refund of an order that wasn’t fulfilled completely and had a wrong size item delivered. Being told I have to pay £4.99 for return to get a refund. Shocking replies from customer service too ☹️

@_Laoise_ @_Laoise_ Dear Laoise . Thank you for your post. You can DM us with your inquiry. Thanks, Nor.

@HouseofHelpers I have been trying to get a refund for a faulty item you send me since December - this is fraudulent - please share a contact number for someone I can speak to asap .

@nicolapike1 @nicolapike1 Hi Nicola, how are you? I am so sorry to hear that you are not able to log into your account. Please message me privately so that I may assist you. Thanks :)

@HouseofHelpers hi I can’t log in and I’ve sent a password reset several times and I’ve not received a link? Any ideas?

@Hunar6988 @Hunar6988 Hello Hunar. Thank you for reaching out to us. I'm sorry to hear about the issue you're facing. You could send us your details privately via message with your information and we'll get back to you as soon as possible. Thank you, Ezy

2/2 But guess what? I STILL HAVE NO UPDATE ABOUT MY PARCEL. You have simply blocked mh money. I am urgently waiting for the item. You should atleast keep the customer informed.

@HouseofHelpers HOF40000082406947 - order id. I am highly disappointed and disgusted by your service. I used house of fraser delivery service for the first time ever and I expected excellent service, but it’s the opposite. My parcel was supposed to be delivered on 18th April. 1/2

@StephyAsh84 @StephyAsh84 Hi Stephanie, thank you for reaching out to us via social media. I am truly sorry to hear that you are not happy with our service. Please contact us through a private message, so that we may try to help you with this issue. Kind regards. Kenan.

@HouseofHelpers shocking customer service today

@StephyAsh84 Hi @StephyAsh84 Thank you for getting in touch. I hope you are well. I'm sorry you had such experience with our service I will be happy to help you. Please, send as a DM, with your order details, to be able to assist you. Regards, cs

@HouseofHelpers hello I’ve received an incorrect item and the web chat was not overly helpful with this. I understand I need to return it but when will I be sent the correct item? No mention of that. Thankyou

@LynseyM97250119 @LynseyM97250119 Please feel free to reach out to us if you have any questions or concerns. We are always here to help. Thank you once again for choosing our services. Arnela Cs

@HouseofHelpers I have DM'd and had a response hopefully this will be resolved. Thanks

@HouseofHelpers I have placed an order it has the wrong delivery address. I tried stopthe payment but was unable. Item is now going to the wrong address. Please can this be amended. My daughter had a problem with the address in the past afte as they denied taking it. Thanks

@filmAlive Hi @filmAlive, thanks for your post. I'm sorry to hear this. So we can look into this, could you please DM us with your order details. Thanks Darshu

@HouseofHelpers hello. Placed an order yesterday for two items however I've just had a cancellation email as one item is now out of stock. I wouldn't have ordered it both weren't in stock as it's not worth paying the postage on. Can you assist please?

@courttanswell @courttanswell Hello Courtney, thanks for reaching us. Please send us a DM so we can check this for you. Your CS

@HouseofHelpers I made an order last night but I still haven’t received a confirmation email? It’s coming up as a request email instead?

@JenMlon1 @JenMlon1 Hi Jen, thank you for reaching out to us. We hope you are well. We are sincerely sorry to hear you wish to return some items, but the store has closed. So that we can further assist with this, could you please kindly send us a DM with your order details? Thanks, Tammy

@HouseofHelpers- last order collected in store before it closed down need to return or exchange. No response to CS emails. Previously would have taken to store to return it or exchange. So stuck with a product bought online thats not suitable.

@studio22artz @studio22artz Thank you for that. Kind regards, Lejla, Customer service.

@HouseofHelpers DM’d

@HouseofHelpers - hi. I ordered a couple items last week, but still no word of the second one even being despatched yet. It’s a birthday gift for next week. How long do deliveries usually take as it’s been nearly a week now?

@lande2671 Hi @lande2671 , thank you for reaching out. We're sorry to hear that you're having trouble with returning your order. In order to assist you further, could you please send us a DM with the details of your situation? - JR

@HouseofHelpers #houseoffraser Hi please can someone help! I looking to return my order from you. Unfortunately I’ve accidentally deleted my confirmation email so I don’t have my order number. Please can you advise me how to process my return. Thanks

@lande2671 @lande2671 Hi Gary, thank you for contacting us. I am sorry that you would like to return the order. To allow us to assist further, could you please drop a DM to us and we will get back to you as soon as possible. Thanks, House of Fraser.

@HouseofHelpers Hi I’ve an order from you which I would like to return. I don’t have my order number as my confirmation email was accidentally deleted. Please can you advise me on how to return? Thanks

@studio22artz @studio22artz Thank you. We will be back to you. Kind regards, Lejla, Customer service.

@HouseofHelpers Will DM now