Jen M

@AirbnbHelp solo adult with young children stranded in an unsafe, unhygienic Airbnb. Promised support & credit not yet reinstated. Privacy violated, host threatening. Need urgent release of funds to book safe accommodation TONIGHT. #Airbnb #UrgentSupport

Please act NOW. A small credit top-up was all that was needed to confirm a booking I’ve been left for 4 days straight. *promised support by senior case manager, no response since Mon night. Each place I find, just over the refunded £, is then gone. This is an emergency.

@Airbnb @AirbnbHelp URGENT: I’m still without accommodation after being forced to leave an unsafe Airbnb on arrival. No response since Monday. The apartment I found is gone. I’ve spent days searching, every option is lost while waiting

@AirbnbHelp now lost another apartment while waiting 4 days since left an unsafe Airbnb I’ve spent every hour since trying to secure new accommodation, but your delay means each option keeps disappearing. This is unacceptable — urgently need Case Axxxxx198.

@AirbnbHelp no response since Monday night. It’s now 5am, and I have nowhere to stay in a few hours. All that’s needed is approval for small amount above refund from unsafe stay promised support with rebooking senior case manager 2d ago..yet being ignored. This is an emergency.

@AirbnbSupport URGENT 🚨 I’ve been left stranded with no accommodation from tomorrow. I left my previous Airbnb as unsafe, and your team (Sahil) assured me support and credit from unused place to rebook. I’ve found a safe place but need authorisation for a small amount to secure

@AirbnbHelp URGENT I was left without safe accommodation on Sat night have been trying for days to rebook the remainder of my 13d trip. I found a 9-night stay just over the amount refunded. I need help tonight to secure it as per advice of senior Case Manager please see DMs.

@AirbnbHelp I booked a property that was unsafe—the door couldn’t lock. I provided video evidence myself. I had to secure alternative accommodation at last minute cost, yet Airbnb is holding >80% of my funds, claiming a coupon can’t be refunded. This is unacceptable and urgent.

@AirbnbSupport forced to leave unsafe flat on arrival — it could not be locked from the inside; provided evidence yet 4 days later still waiting for resolution Now told £400 credit (used for this booking) is lost. Please escalate urgently — this is a safety, not change of plans

@AirbnbHelp After 36+ hours with no meaningful support, Airbnb has still not addressed the urgency of the situation. Hosts cannot be the fallback — Airbnb, as the platform, is responsible for guest safety and funds.

@AirbnbHelp The remainder of my trip remains Airbnb’s responsibility. The unsafe room made the original stay unusable. I need full reimbursement and recognition of the stress, disruption, and risk I experienced. Instead deflecting responsibility

@AirbnbHelp Booked an Airbnb that turned out to be unsafe and unusable. Door cannot lock from inside. I’m a solo traveler, and this put me in immediate danger. #AirbnbSafety #CustomerSupport

urgently help with Trust & Safety issue reported last night- unsafe (door can’t be locked from inside), and now face a 2nd night without safe place unless I pay for another hotel — my funds are tied up in the booking. No one has contacted me today- now the end of the day (5pm)

@KFC_UKI reported poor quality items and dismissed by c/s. Pls support

@sainsburys urgently need support pls. Thankyou

Sainsbury’s need urgent c/s please

@sainsburys need support pls need to return an item brand new Took back 1 month exactly since purchase store refused saying 1 day out of return policy ?? Showed receipt and bank payment