Hubdoc

Hubdoc support is now available in @Xero Central! Get the answers to all of your questions and become a @Hubdoc pro by taking our educational courses 👇

@charlie_fa48001 Hey, this sounds like something our support team can help with. If you'd like to have them investigate this, please reach out to them here > bit.ly/3A3t96e Thanks

@Hubdoc @Xero Sadly I use Hubdoc and Xero for a client and it is shite. Prepopulates with stupid information when you can see it on the document! doesnt make sense and makes inputting documents slower not quicker! Crap software thank you

Hubdoc support is now available in @Xero Central! Get the answers to all of your questions and become a @Hubdoc pro by taking our educational courses 👇

@PockNovoHQ1481 Hey, this is a question I'll need our support team to help with. If you could come directly to them here please > bit.ly/3A3t96e Thanks.

@Hubdoc do u have an issue now?

@manjitgahir Hey, this is a question I'll need our support team to help with as they will need to look into your account. If you could come directly to them here please > bit.ly/3A3t96e Thanks. - BS

@Hubdoc your application is doing something weird. Cannot select Tax rate and the document cannot be viewed unless i reduce the browser window......help!!

@RBeckett91 Hi Bobathy. Please raise a support case in Xero Central and a Hubdoc specialist will get back to you. - WS

@Hubdoc This is via the android app I'm having problems

@Hubdoc hubdoc out was logged out for some reason. Log back in and just a white blank screen. Can't use the app.

@wsrobbo Hi Simon. Thank you for your feedback. Do you have a customer support case number so we can follow this up. - WS

@Hubdoc what an incredibly frustrating service! Your customer support is well below par!

@NJNAdvisory @Xero @NJNAdvisory Hey, this is a question I'll need our support team to help with. If you could come directly to them here please > bit.ly/3A3t96e Thanks. -AQ

@Xero is there anyway to setup new @Hubdoc files/ledgers without requiring a new email address in HubDoc? Becomes increasingly frustrating with small groups who run multiple entities.

@Janelle54123441 @emrahozer @Janelle54123441 Hey, this is a question I'll need our support team to help with. If you could come directly to them here please > bit.ly/3A3t96e Thanks. -AQ

@Hubdoc @emrahozer When will the new app be launched?

I'm so sick of bad software! Buggy programs or terrible UX is the new norm. It's literally everywhere... Wasting minutes to hours of my day. With some of them, half of my interaction is trying to to find the happy paths to achieve what I'm trying to do and move on with my life.

@emrahozer @emrahozer Actually just following up after chatting with the team - there's a new Hubdoc app coming :) So this issue will remain until the new app takes over > xero.com/blog/2023/04/u… ^OG

Today's example: @Hubdoc mobile app. Apparently rendering the top bar properly is too much to ask nowadays. You need to precision tap this single line to be able to open the left menu or you can open the web version from your desktop.

@emrahozer @emrahozer Eeeek, let me tell the team about that! (Unless you have already raised a ticket?!) Thanks. ^OG

@StevenW40300154 @gadicc @StevenW40300154 Sorry about that Steven and thanks again to Gadi for sharing the status page. ^OG

Anyone else having issues logging into #Hubdoc? Login page loads fine but after entering in login details, nothing happens until eventually I get a 504 Gateway Time-out. @Hubdoc

@gadicc @gadicc Thanks for finding your way to our status page and sharing it. Apologies you were caught up in the issue we had earlier. ^OG

@Hubdoc Seems to be an issue with Xero's SSO for HubDoc, they're investigating. status.xero.com/incidents/ckfm…

@guyrws Yes we did :o Anytime you're concerned one of the Xero products is having issues, please check status.xero.com Sorry you were caught up in this earlier today. ^OG

@Hubdoc Do you know that app.hubdoc.com is down?

@paddytaskunas @Xero @paddytaskunas Support article here > central.xero.com/s/article/Reso… - thanks!^AP

@Hubdoc @Xero Hi @Hubdoc and thank you for the response. However, it doesn’t appear much if any of the “ongoing updates and improvements” are actually being made to HubDoc. Particularly the app.. would be good to get a timeline. #receiptbank app was better 10 yr ago..

Hey @Xero when do you plan to update the @Hubdoc app? It’s getting slower every day.. #accounting #expense

@AdrianGSimmons 🤕🙌 ^OG

I think I may have hit my head against the wall enough times w/MS #PowerAutomate that I'm starting to get it (ever so slightly, mind you) ;) Today, was able to setup an automation to email any doc saved to a OneDrive folder to our @Hubdoc email address 🎉 Saves a step or two!

@CityFarmSystems @CityFarmSystems Oh! Let me open the DMs. ^OG

@Hubdoc mmmmm - it says you cannot be messaged! No automated response but a reply 25 hours later that suggests they didn't know there were widespread issues yesterday!

what's up with @Hubdoc today? Cannot log in as it times out....

@CityFarmSystems @CityFarmSystems Hmmm, we have widespread issues posted on our status page (status.xero.com) so I'll need to follow up on this. Please DM your email address, you should have at least got an automated message with a 'CX' case number. Thanks. ^OG

@Hubdoc We did report it but got no response - a later try showed up a 'we know there are issues - try later' comment on the sign in screen so you should already know about this!

@CityFarmSystems @CityFarmSystems Hi, sorry to hear this. Please can you raise this with our support team through central.xero.com/s/contact-supp… so that they can best assist you with this query.