Independence Blue Cross

@azaretsky Hi there, we'd like to help. Please send your contact info to ibx.com/askibx and a team member will reach out directly to assist.

@IBX Please fix your OTP process - it is insane that you are relying on snail mail to register new subscribers. Could not be having a worse experience with my daughter's registration after turning 18 and related guest membership application.

@saucebag Good morning! A team member confirmed they sent an email on 7/2. If you didn't receive it, please send us a DM.

@IBX Good morning! I haven’t heard from anyone yet. When can I expect someone to reach out? Thanks!

@IBX I’m having a really hard time with your appeals process. I’m going through the process & keep getting denied. The issue isn’t the fact that I’m getting denied, it’s that the reason for my appeal isn’t addressed at all in my denial letters. I’m just looking for clarity, plz.

@John19621962 Hi John, we'd like to help. Please send your info to ibx.com/askibx and a team member will reach out directly to assist. Thank you.

@IBX And stop the fake sympathetic replies. We reached out weeks ago multiple times and still have not had any replies. Your phones go straight to voicemail and never get a response. How does it feel to work for such a pathetic company? Or are you just another bot as well?

Scenes from Expo day 1 🫡 🎉

@John19621962 Hi John, please reach out to ibx.com/askibx and a team member will contact you directly to assist.

@IBX Try honoring your customers claims instead of spending money on self promotion. My wife has repeatedly been denied life critical medications by IBX by deny, delay and dispute.

@PlanetZero267 Hi Marie, thank you very much for bringing this to our attention. Please reach out to ibxmedicare.com/help and team member will contact you directly to assist

Hi, @IBX, you know my dad's dead, right? Only asking because you keep sending me those "Important plan information" jawns that you send Keystone 65 members with his name on them.

@saucebag Thank you for completing the form, Reggie! Confirming a team member will be reaching out to assist.

@IBX Thank you! I just submitted my info. Please let me know if I need to provide any additional information.

@SueStrickler63 Hi Sue, we'd be happy to help. Please fill out our form ibx.com/askibx so that a member of our team can reach out and assist.

@IBX I am a new customer and I’ve made 3 phone calls since June 1st and still don’t have 1.) my insurance card 2.) access to the IBX app 3.) a way to refill my prescriptions that are almost out. I pay $1500/mo for this and I need answers fast - thanks!

@mrstomwambsgans Hi there, we apologize for any confusion this may have caused. We'd like to look in this. Please fill out our form ibx.com/askibx so that a member of our team can assist.

Hey @IBX STOP sending me bills for a plan that was cancelled six months ago and I have proof of cancellation. Your customer service team is useless.

@Joseph_P_Klein Hi Joseph, if you need any additional assistance with this, please reach out to ibx.com/askibx and a team member will contact you.

Your daily reminder that Medicare for All would save $650 billion and 68,000 lives each and every year, per CBO and the Yale School of Public Health.

@NatashaMcVey5 Thank you, Natasha! Confirming we've received your form and a team member will be reaching out to assist.

@IBX Thank you. I filled out the form. I hope to hear back soon.

Unable to reach anyone at IBX Provider Relations. My assigned provider representative is out for a month with no coverage assigned, leaving contracting, claims, and credentialing issues unresolved. @IBX this needs urgent attention and resolution

@skraghava Hi Raghu, thank you for your patience with this issue. Confirming we've followed up via email to assist.

@IBX 'm trying to register as new user and I keep getting below msg. when i reach the number, they are already logged off. "System temporarily unavailable". my 100th complaint so far.

@skraghava Hi Raghu, thank you for your patience with this issue. We followed up via email to assist.

@IBX I'm trying to register as new user and I keep getting below msg. when i reach the number, they are already logged off. "System temporarily unavailable".

@TheHighStandard Hi! Can we help you with anything? Please send your info to ibx.com/askibx and a member of our team will contact you directly to assist.

@IBX may really have the worst customer service ever

@skraghava Hi Raghu! We're sorry for your experience and would like to look into this for you. Please send your info to ibx.com/askibx and a team member will contact you directly to assist.

@IBX I'm trying to register as new user and I keep getting below msg. when i reach the number, they are already logged off. "System temporarily unavailable"

@therealdsube Hi Devan, we'd like to assist you with any issues you're having. Please fill out our form ibx.com/askibx so that a member of our team can reach out and assist.

i HATE!!!!!!! Independence Blue Cross and these ghetto-ass health plans

@dhibntya Hi there, we'd like to look into this. Please fill out our form ibx.com/askibx so that we can look into the issues you've been having with our app.

@IBX APP HAS NOT BEEN WORKING FOR 3 WEEKS!!

@epjew Hi RJ, thank you for sharing your experience. Please reach out to ibx.com/askibx and a team member will contact you directly to assist.

@IBX your premiums have ruined my future well being. Paying premiums out of pocket while disabled for over 10 years. Fam. of five aged out to just the two of us and I'll turn 65 this year. Add out of pockets costs, and some years have had baseline costs of 45k+. Socialize it.

@abigailben91 Hi Abigail, please reach out to ibx.com/askibx and a team member will contact you directly to assist.

@IBX @OptumRx Your covered formulary is not available within 25 Miles or mail order but you won’t cover another brand?! This is outrageous