ICBC

⚠️We never contact customers via text about outstanding debt or driving infractions and do not ask for payment in a text message. If you receive a suspicious message, please ignore or delete it – it's a scam. #ICBC

@Thebestcombs Hi, we've responded to your message. ^YC

@icbc hi! I sent a dm and need some assistance 😊

@BADGERxxxFACE Hi, we regularly conduct surveys using dedicated research firms to gather customer feedback to help plan and evaluate our programs and services. As part of this process, we may reach out to customers who have had recent interactions with ICBC. ^YC

@icbc What about ICBC surveys? This number just called me at 8:15pm +1 (778) 282-8061 Is it legit? I said I’m not interested in their survey.

⚠️We never contact customers via text about outstanding debt or driving infractions and do not ask for payment in a text message. If you receive a suspicious message, please ignore or delete it – it's a scam. #ICBC

@JarQmr Hi, card delivery can take up to 60 days, but most customers receive their card within a couple of weeks. Unfortunately we don't have the ability to print a photo card on site. ^YC

@ICBC serious question: why are drivers in B.C. still waiting up to 60 days for a renewed licence in 2026? Other jurisdictions issue photo ID far faster. A temporary paper licence for weeks is not a modern standard. What’s causing the delay, and when will this be addressed?

@josh88010914541 Hi Josh, due to the stat holiday our offices were closed on Friday and Monday. Only our dial a claim lines were open for customers to file their claim. Your payment issue should be resolved today. ^ap

@icbc I have a claim with you guys and there is no manager in office today help with payments until Monday? Why are there not a single manager in office today to help with payment as my agent, his manager and his manager are not in office until Tuesday and I am owed today....

@didaCBRas If you're still unhappy after speaking with the office manager, you're welcome to contact our Fair Practices Office at FairPractices@icbc.com or 1-800-445-9981. Our Fair Practices Office will investigate a decision or process you believe was unfair. ^YC

@icbc I followed your request and spoke with the office manager today, but my concerns remain. I was told examiners can “hear” if a rider slows before emergency braking, and that braking distance standards aren’t disclosed because it would “defeat the point of the test.” ⬇️

Just failed my @icbc motorcycle skills test in Burnaby for questionable reasons. Examiner said: • He could “hear” me slow down before emergency braking. • My braking distance was too long… during rain… on an ABS-equipped bike. ⬇️

@ShamusStoner4 Hi Shamus, generally, we mail licences within a couple of weeks, and you should receive your card within 60 days of your application. In the meantime, your interim licence has the same validity. Unfortunately, we are not able to produce photo cards on-site. ^YC

@icbc Hello ICBC just out of curiosity ?? Why does it take 60 days to mail out a photo BC services card to someone who needs it badly Like myself and Dont provide a temporary card because I'm sick and tired of being asked for photo id do you know what it's like being asked for id

@didaCBRas Hi, I'm sorry to hear that you did not pass your road test. You're best to speak with the office manager about your concerns. Please email social@icbc.com with your concerns, including your full name, driver's licence number and phone number and I'll forward it on. ^YC

@icbc hoping someone can review this. If stopping distance in rain on an ABS-equipped motorcycle is grounds for failure, riders deserve clearer standards before the test. Transparency in testing criteria matters.

@pkaaramsay Hello, with Roadstar and Roadside Plus you will be covered to rent a vehicle as long as the cost to rent doesn't exceed $300 CDN/day (or $250 USD/day) and the rental contract period doesn't exceed 30 days. ^ap

Hello @icbc! For the Roadside Plus package to cover a rental vehicle, is there a max limit on the daily rate for a rental vehicle? Asking for renting a vehicle for pleasure use (eg a road trip), not for renting a vehicle after a claim on the personal vehicle.

@SparxWuff Hi there, we are aware of this scam text. Please delete it, we will never send email or text reminders about outstanding debt. ^ap

@icbc just letting you I received this gem of a scam text…. to all who follow me, stay safe and don’t click on suspicious links!!

@susanbancroft12 Hi Susan, you can email us at social@icbc.com with your claim number and we can look into this for you. ^ap

@icbc how can I get my shop swap request, approved quickly. I have called, and all anyone can tell me is- it's in the que. I would like a time frame, to know if I need to get a rental car

@bovineflu Hi there, we received your email and have sent a response to you today. ^ap

@icbc i sent an email yesterday morning but haven't heard a peep

not hearing from the icbc estimator without even a single phone call since december must be some sort of record

@JohnBuckha21020 Hi Sandakan, if your licence has expired less than 3 years ago then you are able to renew it without giving a test again. You can book an appointment to visit one of our driver licencing offices to renew. ^ap

@icbc Question: I am overseas and my BCDL expired a year and a half ago. Can I renew my licence at a Driver Services office without writing the exam? I should mention I've held my licence for 30+ years. Thank you!

@Prabhjo40641627 Hi Prabh, please call us at 1-800-950-1498 and we can look into this for you. ^ap

@icbc I am trying to track, it does not show anything. Its been more than 60 days

@icbc Its been long, I have not received my Health Card. I can share my health card number as well. Pls let me know

@BlackStangBC I'm sorry that your issue hasn't been resolved. Unfortunately our team doesn't have access to your file. Please reach out to your Autoplan broker and they can review your odometer records. ^YC

@icbc That was a waste of my time....they can't help me...go figure....

@icbc I just received my insurance renewal letter and noticed someone entered the wrong odometer amount on it,it reads 160,000km when it should have been 260,000km there is no way I put 106,000km on my vehicle in a year,I have only put under 7,000 as I'm not working

@ShellyUrquhart Hi Shelly, usage-based discounts are calculated based on odometer readings from the start of the policy term and at the policy renewal one year later. You can find out more information on our website at: icbc.com/insurance/cost…. ^YC

Does anyone know why you need to provide ICBC with an odometer reading when you renew your insurance?

@StephHammy @buckcity84 Hi there, please call us at 1-800-663-3051 and we will be able to provide you with more information. ^ap

@buckcity84 @icbc I was driving their business vehicle with their permission for their business purposes. I scratched the bottom of their bumper. Do I have insurance to cover that or do they cover it? Does my insurance go up? Etc.

@icbc hello, I have a question regarding auto insurance and whether something would be worth going through insurance or not

@StephHammy Hi there, how can I help? ^ap