ING Australia

If you’ve received a suspicious email, please report it to Scamwatch If you’re worried your ING account may be compromised, call us immediately on 1800 052 743.

If something seems off: 🔎 Search for us via Google - don’t click links in emails 🛑 Check ASIC’s scam list on the Moneysmart website

🚨 Scam alert 🚨 We’re actively working to shut down a series of fake emails circulating that pretend to be from ING. In the meantime, please stay alert and don’t click any links or engage with these messages.

@Kasaoda Hi Belinda, Please send a direct message for assistance. ^Tanya twitter.com/messages/compo…

@ING_Aust Hey, why does it take three days for me to add another linked bank to my account? Absolutely ridiculous.

@jaredzammit Hi Jared, Thank you for reaching out. Please send us a secure message in your mobile app or online banking so we can investigate this further for you. ^ Finn

@ING_Aust Hi there - I switched to the new app but I haven't seen push notifications on iOS working yet for withdrawals. I tested an osko transfer and that worked, but I was expecting purchases, PayPal withdrawals or direct debits to also show up. This is expected behaviour?

@Monkeys_nuts85 Hi, We announce rate changes quickly to keep customers informed but applying them involves a series of coordinated updates across our systems, communications, and customer accounts, which is why the effective date is set a little later.  ^ Finn

@ING_Aust Why not do it straight away

For the second time this year, we’re increasing interest rates across our savings products to help customers get more from their money, with new rates taking effect from 27 March 2026.

@BingIsBackBaby Hi James, thank you for reaching out.  The 5-digit pin is only valid for the new ING Mobile App.  This was an extra security measure added. If you wish to lodge feedback regarding this. Please give us a call on 133 464 to assist you further. ^Monique

FFS, @ING_Aust are useless c•nts… Who on earth forces you into a new app rather than upgrade the existing and who then uses a 5 digit pin? The website and cards use 4…the iPhone 6… #UXFail #TechFail #BankingFail #ING

Changes to all products will be effective from 27/03/26. For more details, including the full list of changes to Savings Accelerator, eligibility criteria, visit the Interest Rate Announcements page on the ING website.

🟠 Home Loans We’ve also raised our variable home loan rates by 0.25% for new and existing customers.

@DavidLe81155319 Hi There, Our apologies, there was a momentary issue with the website and the mobile banking app however both should be up and running again now ^ Jenna

@ING_Aust banking app and website are not working, no posts about it, what is going on?

@StillHoursPress Hi thanks for your message, we currently have no reports of any issues while transferring funds via Osko to St George or any other financial institution. If your internet connection has dropped while transferring this may have affected the OSKO platform not registering. ^Matt

@ING_Aust my osko isn’t working - it was a few hundred dollars, not over the limit, to a regularly transferred-to St George account. Are your services down?

@wharf99 Hi There,  Please send a DM for assistance. ^Tanya

@ING_Aust why are you asking customers to “upgrade” to a new app that is missing some features, and has a much lower rating in the App Store compared to the current app? Doesn’t make sense…..

@damienlibrarian @scottpape Hi Damien Please call 133464 for further assistance. ^Tanya

So that's it @ING_Aust . You are happy for a customer of 20+ years to walk away over a few interest points. @scottpape #customerserviceisdead #seeya