ING Australia

@jason_jc18 Hi Jason, the total cheque clearance time is 10 calendar days with the 10 days beginning the day after the cheque is deposited. We would be happy to investigate this for you. Please call us on 133 464. ^Gwenda

@ING_Aust You’re cheque clearance is atrocious, deposit 15th, still not clear 27th

@millerpete I do apologise for any inconvenience this may have caused you.  We will be able to look into this for you, and lodge any feedback once we speak with you over the phone. ^Monique

@millerpete Hi Pete, thank you for reaching out. We unfortunately do not have account specific information via this service. Please give us a call on 133 464 to assist you further with your enquiry. ^Monique

@ING_Aust why I am I being asked to confirm residency again logging into the app.

@Demont11 Hey Phillip, I'm sorry to hear about your experience with the hold music. If you wish to lodge feedback, please contact us through a secure service. You can contact us by sending us a message through online banking, or by giving us a call on 133 464. ^Monique

@ING_Aust hi! Just wondering if the music you have when customers are on hold (just on hold for 54 mins) is it to force customer to hang up as the ‘chime’ over phone audio is something I’ve never experienced anything link it. times to holds cool but the music choice 🫠

@sarah_james73 Hi Sarah, thank you for reaching out. Please call us on 133 464 so we can look into this further for you. We unfortunately do not have account specific information via this service. We're available Monday to Friday, 8am–8pm, and Saturday to Sunday, 9am–5pm. ^Monique

@ING_Aust y r u asking me to upload ID via ING app? I've been a client 15yrs. It seems weird & unsafe.i gave ID when I open my acc & don't upload ID online after Optus got my ID stolen. Is this necessary? I'll close my acc otherwise.

If you’ve received a suspicious email, please report it to Scamwatch If you’re worried your ING account may be compromised, call us immediately on 1800 052 743.

If something seems off: 🔎 Search for us via Google - don’t click links in emails 🛑 Check ASIC’s scam list on the Moneysmart website

🚨 Scam alert 🚨 We’re actively working to shut down a series of fake emails circulating that pretend to be from ING. In the meantime, please stay alert and don’t click any links or engage with these messages.

@Kasaoda Hi Belinda, Please send a direct message for assistance. ^Tanya twitter.com/messages/compo…

@ING_Aust Hey, why does it take three days for me to add another linked bank to my account? Absolutely ridiculous.

@jaredzammit Hi Jared, Thank you for reaching out. Please send us a secure message in your mobile app or online banking so we can investigate this further for you. ^ Finn

@ING_Aust Hi there - I switched to the new app but I haven't seen push notifications on iOS working yet for withdrawals. I tested an osko transfer and that worked, but I was expecting purchases, PayPal withdrawals or direct debits to also show up. This is expected behaviour?

@Monkeys_nuts85 Hi, We announce rate changes quickly to keep customers informed but applying them involves a series of coordinated updates across our systems, communications, and customer accounts, which is why the effective date is set a little later.  ^ Finn

For the second time this year, we’re increasing interest rates across our savings products to help customers get more from their money, with new rates taking effect from 27 March 2026.

@BingIsBackBaby Hi James, thank you for reaching out.  The 5-digit pin is only valid for the new ING Mobile App.  This was an extra security measure added. If you wish to lodge feedback regarding this. Please give us a call on 133 464 to assist you further. ^Monique

FFS, @ING_Aust are useless c•nts… Who on earth forces you into a new app rather than upgrade the existing and who then uses a 5 digit pin? The website and cards use 4…the iPhone 6… #UXFail #TechFail #BankingFail #ING

Changes to all products will be effective from 27/03/26. For more details, including the full list of changes to Savings Accelerator, eligibility criteria, visit the Interest Rate Announcements page on the ING website.

🟠 Home Loans We’ve also raised our variable home loan rates by 0.25% for new and existing customers.