ING Australia

@Monkeys_nuts85 Hi, We announce rate changes quickly to keep customers informed but applying them involves a series of coordinated updates across our systems, communications, and customer accounts, which is why the effective date is set a little later.  ^ Finn

@ING_Aust Why not do it straight away

For the second time this year, we’re increasing interest rates across our savings products to help customers get more from their money, with new rates taking effect from 27 March 2026.

@BingIsBackBaby Hi James, thank you for reaching out.  The 5-digit pin is only valid for the new ING Mobile App.  This was an extra security measure added. If you wish to lodge feedback regarding this. Please give us a call on 133 464 to assist you further. ^Monique

FFS, @ING_Aust are useless c•nts… Who on earth forces you into a new app rather than upgrade the existing and who then uses a 5 digit pin? The website and cards use 4…the iPhone 6… #UXFail #TechFail #BankingFail #ING

Changes to all products will be effective from 27/03/26. For more details, including the full list of changes to Savings Accelerator, eligibility criteria, visit the Interest Rate Announcements page on the ING website.

🟠 Home Loans We’ve also raised our variable home loan rates by 0.25% for new and existing customers.

@DavidLe81155319 Hi There, Our apologies, there was a momentary issue with the website and the mobile banking app however both should be up and running again now ^ Jenna

@ING_Aust banking app and website are not working, no posts about it, what is going on?

@StillHoursPress Hi thanks for your message, we currently have no reports of any issues while transferring funds via Osko to St George or any other financial institution. If your internet connection has dropped while transferring this may have affected the OSKO platform not registering. ^Matt

@ING_Aust my osko isn’t working - it was a few hundred dollars, not over the limit, to a regularly transferred-to St George account. Are your services down?

@wharf99 Hi There,  Please send a DM for assistance. ^Tanya

@ING_Aust why are you asking customers to “upgrade” to a new app that is missing some features, and has a much lower rating in the App Store compared to the current app? Doesn’t make sense…..

@damienlibrarian @scottpape Hi Damien Please call 133464 for further assistance. ^Tanya

So that's it @ING_Aust . You are happy for a customer of 20+ years to walk away over a few interest points. @scottpape #customerserviceisdead #seeya

Research commissioned by ING and conducted online by YouGov (21–27 Aug 2025), surveying 2,366 Australians aged 18+. Results weighted by age, gender and region to ABS population data.

Want more Valentine's Day money insights? newsroom.ing.com.au/1-5-million-au…

🧡 Almost one in ten (7%) – equivalent of 1.51 million – Aussies have ghosted a potential romantic partner, due to mismatched financial values. 🧡 Two in five Aussies (39%) believe financial compatibility is just as important as emotional compatibility in a relationship.

Financial compatibility > emotional compatibility? 1.5M Aussies have ghosted over finances, a new @ING_Aust research shows. savings.com.au/news/aussies-g…

@BigEaredGaloot Hi, Please send us a secure message in your mobile app or online banking so we can look into this further for you. ^ Finn

Hello @ING_Aust are SMS alerts not working? I’ve had multiple transactions today that would have normally triggered an alert. But so far nothing.

@NiteshChawda91 If you are expecting a payment into your ING account, please contact the external bank for any potential delays. We are unaware of any delays of payments coming into and out of ING accounts. Alternatively, you can call us on 133 464 for further assistance. ^Monique

@ING_Aust I haven’t received my payment that was due today? And it is essential for my automatic transactions…what is happening?!

@nguitui_ Hey Victor, please review our most recent post for more information. ^Monique

@ING_Aust the app isn’t working , what’s up ?