ITC Hotels Ltd

@PoojaGaur133444 We have taken note of your reported concern. Kindly DM your contact details. A representative will get in touch with you. #AtYourService

@ITCHotels I am extremely disappointed with the experience I had at ITC Hamsa. @ITCHotels #anilchadha I had pre-booked a 20:00 bonfire slot to celebrate my birthday. Despite arriving on time and confirming the booking multiple times in advance, the slot was still occupied by previous guests. We were made to wait without any clear communication or resolution. When we escalated the matter to the hotel staff, the response was indifferent and dismissive — “We cannot help” was the only answer we received. There was no duty manager available on-site. The duty manager who connected over the phone was equally unhelpful and discourteous, offering no accountability or solution. What was even more concerning was the lack of coordination among staff members, who were openly arguing and blaming each other in front of guests. This reflects serious gaps in service management and guest handling. Having stayed across multiple ITC properties throughout India, this experience was completely unexpected and deeply disappointing — especially on a personal occasion like a birthday celebration. Is this the service standard ITC Hotels stands for today? I need an answer from senior leadership, including Mr. Anil Chadha who recently posted regarding this hotel and following which i selected this one else i would have gone to Palchan. Guests choose premium hospitality brands for reliability, professionalism, and memorable experiences — not frustration and mismanagement. .

@hjnikki We have taken note of your reported concern. Kindly DM your contact details. A representative will get in touch with you. #AtYourService

@ITCHotels @ITCHotels24x7 @ITCHotelsAssist @agoda @ITCCorpCom Blatant cheating. Same room,same dates,same hotel but ITC Gold club members get it Rs.1400 more expensive than on agoda. Whats the point of being loyal or loyalty club member? #toi #hindustantimes

@karthi4052 We truly appreciate your participation. The Tier match processing period is 7 working days, and you will be hearing from us soon. #AtYourService

@ITCHotels i applied for a gold status match on 30th November. No reply yet. Even for my email

@varshiniG8 Thank you for your kind words of appreciation. We remain #AtYourService.

ITC ratnadipa from #srilanka is the best❤️Went to many @ITCHotels but this is the best. Their hosipitality to service everything is perfect.

@shivangireviews Thank you for your kind words of appreciation. We remain #AtYourService.

Just fell in love with @ITCHotels Retreat in Dharamshala! Breathtaking Himalayan views, cozy villas & exceptional hospitality. Food was divine too! Highly recommend for a luxurious getaway #storiibyITCHotels #LuxuryResorts #DharamshalaTourism #TravelReview #HotelReview

@UttamGandhi3 @ITCHotelsCares We have taken note of your reported concern. Kindly DM your contact details. A representative will get in touch with you. #AtYourService

@ITCHotels worst experience ever. Today i had ordered a fresh fruit eggless cake from nutmeg ITC kakatiya.The cake was frozen from inside and weird smell was coming and from outside they had applied fresh cream ,even the fruits started melting .Such a pathetic experience from ITC

@maky9imesh @ITCHotelsCares We have taken note of your reported concern. A representative will get in touch with you. #AtYourService

Disappointed and feel harassment from ITC hotel management. From this evening I have received 250+ msgs, I have never connected with your hotel but received msgs. I Have already complained but no response and still msgs received with the green couple. @ITCHotelsCares @ITCHotels

@abhimittal007 @ITCHotelsCares We have taken note of your reported concern. Kindly DM your contact details along with the details about the particular hotel. A representative will get in touch with you. #AtYourService

@ITCHotelsCares @ITCHotels - very bad experience at ITC grand bharat-royal afghan restrnt. Salt in every dish was so excessive that we had to leave empty stomach. The chef ack the excessive salt but did nothing. #poorhosiptality

@pradhan_ja20709 Thank you for your kind words of appreciation. We remain #AtYourService.

Appreciation for @ITCHotels Kohenur - Flavours delivery! The Hunan prawns meal was delicious, paired perfectly with noodles and dumplings. The toffee pudding was the perfect sweet ending. The tamper-proof packaging was excellent. Thanks to Chef Aamer Jamal for a fantastic meal!

@NishantRArora @cards_wizard @VoyageBliss Thank you for your kind words of appreciation. We remain #AtYourService.

@cards_wizard @VoyageBliss Exact same experience for me. Got a late checkout at 3pm. Great food at the many on-site restaurants, and service too is excellent. Absolutely lovely experience @ITCHotels

Amidst Marriott Bonvoy's devaluation, here’s a review of The Westin Powai Lake, one of the few decent options in India to use your HDFC Marriott Bonvoy FNA. Don’t worry, you can still redeem your FNA here, as it doesn’t seem much affected by the devaluation. I recently stayed here for a couple of nights, and the experience was mixed. The hotel serves its purpose as a near-airport property, being just 5-6 km from T2 domestic. However, the location is a bit of a drawback, it's quite remote. While the Powai Lake view is nice, the practical use case for the location isn’t great. Finding an Ola or Uber was tough, and I had to rely on overpriced cool cabs or hotel cabs, which were also a rip-off. The hotel features three major restaurants: Mayouchi - Decent Japanese-Chinese fusion cuisine. Nawab Saheb - Excellent Mughlai food. Lake View (all-day dining) - Great views of Powai Lake and good food. Food across all the restaurants was quite good, especially at Nawab Saheb. However, service was hit or miss, there were several moments when it felt below par. The rooms were small and nothing fancy. Overall, The Westin Powai Lake is a good hotel to redeem your 15k FNA, but don’t expect luxury. Thankfully, there are still plenty of great properties outside India where you can use your FNA for a much better experience! #MarriottBonvoy #TheWestinPowaiLake #HotelReview #TravelHacks #BonvoyPoints #HDFCCreditCards #TravelIndia #LuxuryTravel #PointsAndMiles #AirportHotel

@credofly We have taken note of your query. Kindly DM your contact details. A representative will get in touch with you. #AtYourService

@cards_wizard @ITCHotelsCares @ITCHotels If there is no price for the room then how are the calculating the GST? Are they just assuming any random value for the room cost and then applying 18% on it?

🚨 ITC Club Culinaire Devaluation 💰 Need to pay GST for stay voucher redemption! This was kind of a selling point by the agents that membership comes with all inclusive stay vouchers! Settled ₹3240/- for 2 nights! @ITCHotelsCares @ITCHotels

@nair_ajitesh @ITCCorpCom Trust our representative has got in touch with you and addressed your reported concern. For any further assistance, we remain #AtYourService.

@jackspa34580295 Thank you for your kind words of appreciation. We remain #AtYourService.

Review : ITC Grand Goa Booking details - Revenue booking of 4 nights for a total cost of 80k INR. Booked under the ITC - 'room is on us' offer which included free breakfast + hotel credit for the stay amount - taxes (approx 68k in this case). Felt it was a good deal.

Woke up at 4am this morning, and now standing 1500km’s away from my front door in Goa - but must just say that the location of #Mementos by @ITCHotels outside Udaipur was worth the journey #seemoreIndia

@Vinodchethikkat @ITCHotelsCares We have taken note of your reported concern. Kindly DM your contact details. A representative will get in touch with you. #AtYourService

@ITCHotelsCares very pathetic execution; I did book in welcomeITC Guntur, 4 different bookings on which 2 got tokenise the payment mail, my 4 reminder calls went resultless. My assumption is that tokenise the room will guarantee the room availability. Confirmation mail recd.

@DCFCChristopher @Marriott We have taken note of your query. Kindly DM your contact details along with the details about the particular hotel. A representative will get in touch with you. #AtYourService

@Marriott @ITCHotels who do I contact about a hotel I am staying in at the moment in India???

@tribhuw21920935 Thank you for taking out the time to speak with us & helping us enhance our service. We remain #AtYourService.

@ITCHotels Hi , Mr. Manjeet, GM , fortune noida , called me up to discuss the issue, it's resolved now, thanks for the prompt response.

@anilchadha40 , @ITCHotels @SANJIVPURI514 Hi , disheartened to see unprofessional behaviour of Fortune hotel ,Noida . After taking advance payment of 2 lacs for a corporate meeting they cancelled the venue a day before the meeting, forced to do meeting in restaurant

@saleemahmad @ITCMaurya @Marriott Trust our representative has got in touch with you and addressed your reported concern. For any further assistance, we remain #AtYourService.

@ITCHotels @ITCMaurya @Marriott Just experienced the worst service @ Hotel ITC Maurya! 😠 Had 2 wait 1.5 hrs for check-in, ₹90K blocked on my card still not released, and 0 response after multiple calls. No callback as promised! #PatheticService #CustomerExperience #HotelFail

@anish1027 @MarriottBonvoy Trust our representative has got in touch with you and addressed your reported concern. For any further assistance, we remain #AtYourService.

@MarriottBonvoy recently i stayed at ITC narmada in Ahmedabad and had given my MB number but the points arent credited yet The stay was for a night 12th checkin What can be done about it?