simple

@thetrainline Sent a DM

@IanSutton355973 Hi there,  I'm sorry to hear that our Customer Service team haven't been back in contact with you. Please can you send us a DM, so that we can collect some further information, and get this sorted.  Thanks - Gareth

@thetrainline hi I need help with my booking I rang up yesterday and was put on hold for 30 minutes then the operator said they will call me back and didn't Can you help me please? This is so frustrating