Identity

@Firstofhisnames Hey @Firstofhisname, kindly reach out to our online team on 087 285 9401 for order related queries, alternatively send us a WhatsApp on 021 460 2303 and select the relevant option or email online@identity.co.za

@IdentityTweets yo DM me, my order wasn’t complete

@bhutana685736 @bhutana685736_ we are very concerned to hear about this. Kindly DM us your order number for us to escalate to the relevant department.

@IdentityTweets is a scam, I returned an item till now I have not been refunded , I tried their whatsapp but got ignored and eventually pass to someone whom said they are passing to another department but got ignored after that!

@Jbmalebe We are glad to hear that the matter has been resolved.

@IdentityTweets Thank you done, got a response from the store . Appreciate the speedy response

@IdentityTweets I have to say am disappointed that I couldn’t do an exchange at ur Sandton City Store because couldn’t produce a physical card even though I purchased using Virtual Card, despite having original till slip.

@KSManaioa Hi Kidsbone, we do accept both ID cards and books however if your card or ID is not in good condition, the store will not be able to assist you as per our store policy.

@IdentityTweets Why is it that when we open up a new account we are told that green barcoded ID are not allowed I stores? My partner and I were so embarrassed when we went to a store and was told in order to activate the account my partner needed to go apply for a smartcard.

@ChaAfrica Please DM us for us to further assist.

@IdentityTweets Unable to do so but there's actually no need. You lost a sale on Saturday because of a silly rule that makes zero sense (issue stated clearly in my post) #IDRandfontein #VillageSquare

@IdentityTweets Pics of clothing can't be taken - just wanted quick approval from someone, either X or Y. The thinking, pics are sent to tailors to have it made. Flawed rationale when you have online catalogs where the same could be done Hence @SHEIN_Official outpaces #DigitalAge

@h53949 We are concerned to hear about this. Please inbox us your ID and cellphone number for us to further assist.

@IdentityTweets . Your call centres are still calling me and smsing me ... I have sent numerous emails with proof of payments done at the monthend. Am feeling harassed honestly. Or better still kindly advise on procedure of account closure Kindly update

@h53949 Thank you for bringing this to our attention. Please DM us your ID and cellphone number along with a screenshot of the communication you are receiving for us to further investigate.

@Mananga_SS @IdentityTweets Am also being harassed that am owing two different amounts. I have emailed them to rectify. But am still getting calls and emails for different amounts owing.

@IdentityTweets you are harassing me why? I have told your consultants a 1000 times I am not the person they are looking for and I have no acc @IdentityTweets but nah they choose not to hear me.

@konie24 We acknowledge receipt of the attached and can confirm you have been advised accordingly.

@IdentityTweets email is sebt advise yiu fraud department to ensure this is investment as soon as possible and i will be waiting for feedback back within 72 hours Arrest Bill Gates, Ndlozi Malema

@konie24 @konie24 We're concerned to read about this and would like to assist. We kindly request that you private message us your ID/account number and cellphone number.

And i never skips payment with @IdentityTweets before , I hope they can sort this issue Malema Ndlozi

two yrs ago i settled outstanding balance with @IdentityTweets account and asked at the teller the procedures if i want to permanently close the account , i was advised to phone the customer service no 021 the person wrote on my slip ,the following day i called bt i received this

@MakwenaBM @MakwenaBM, we are sorry to read about your recent experience. The service described is not the service we strive to providing our customers with. We kindly request that you private message us your order details in order for us to further assist.

@IdentityTweets please sorteer out your whatsapp chat. After waiting more than 35 minutes your agent told me to call the 087 number without even attempting to adress my query. Very poor.

@MakwenaBM @warrengooch Apologies, please try again

@IdentityTweets @warrengooch You cant be messaged....

@IdentityTweets please please please stop calling me, you have a wrong number . it is over 5 months- i have called all your contact centers i have been promised my number is removed but it has not - dm me for details, agents hang up on me all the time when I try explain.

@LwaziMboto Hi Lwazi, we're sorry to read about your recent experience in-store. The service described is not the service we strive to providing our customers with. We can confirm you have been contacted regarding your concerns raised 🌼

@IdentityTweets #Chidimma #ChidimmaAdetshina

@IdentityTweets The bad service I had received at their store on 03/08/24, I was there to collect my online order, and I was told to que. They did not assist me, and I know online shop was there to skip the que. I raised a complaint on the same day, till now no response

@Wisan_Machine Please advise how we may assist?

@IdentityTweets not happy with your service

@Mananga_SS @Mananga_SS, we apologise to you for the erroneous communication you received and for any inconvenience and frustration that may have been caused as a result of this matter. We kindly request that you private message us with your details in order for us to further investigate.

@lebogang65898 We're delighted and extremely proud that the staff member mentioned has made your shopping experience with us memorable by going the extra mile and can guarantee that your praise will not go unheard! We hope to see you in our stores again soon :)

@IdentityTweets I would like to complement collen from identity Siyabuswa, he was very polite and helpful, I got what I want. I love his excellent customer service.

Identity Kids is now at a store near you! Shop the latest looks in-store or online and collect at any Identity store for Free

@craig_brill @DailyVoiceSA We can confirm that we have responded to you via our Facebook page.

@IdentityTweets. Bought an item less than a month ago, stitching came loose, in the returning the item, with all original proof, I was denied a Refund? What’s your policy with regards to consumer protection act. #consumesrrights, #horribleservice, @fochinigroup, @DailyVoiceSA

@staceyleigh_ Once your account is approved, you may visit the store with your original ID to activate your account.

@IdentityTweets must you provide a 3 month bank statement when activating a new acc in store..??