Lloyd

my boy just hit his first $200k month on Shopify was celebrating all week, bought an AP, went to Carrio and told them he wants the content creator lease on the SVJ & even told his girl they're moving to a 15th floor penthouse in miami Then he wakes up monday morning to an email "your account has been placed under review" $200k in payouts frozen with no warning and no explanation add image of the payout frozen called support and got told to wait 7-10 business days his supplier invoice was due in 3 days couldn't pay it, couldn't restock & couldn't run ads had to borrow money from his parents just to make payroll best month of his life turned into the worst... this didn't actually happen but you probably believed it for a second because you've seen this exact story play out on your timeline 10 times this year and every single time it's the same story. You run on one processor w/ no backup, no spread across gateways, and your entire operation dependent on one company the brands that survive at scale aren't smarter, they just built the backend before they needed it spread your volume. diversify your MIDs. have a backup gateway approved before you ever need it or just wait until it happens to you and figure it out then. your call

It is very accurate dw bro, 1025 active ads precisely

your customer support team is either saving your brand or killing it. nobody thinks of customer support as payment infrastructure. they think it's just answering tickets and processing refunds. cost center shit but your support team is the thing standing between you scaling or your brand dying out → customer is pissed about their subscription → they don't want the next shipment → they email support bad support: → takes 48 hours to respond → customer gets impatient → files a chargeback with their bank → chargeback goes on your record → processor starts watching you good support: → responds same day → offers to pause the subscription → throws in something extra for next month → or just refunds them quick before it ever becomes a dispute It’s the same customer with the same situation but one path keeps your brand alive and the other one is slowly killing your business and it compounds. every chargeback you could've prevented with a faster response or a partial refund is now on your permanent record with Visa and Mastercard. once you cross certain thresholds they put you in monitoring programs that cost you money without you even knowing until one day you wake up banned. If you’re running subscriptions, these are all non negotiables: → partial refunds before full refunds. always → pause options before cancellations → the ones who pause usually come back, the ones who dispute don’t → send something extra before the rebill. a customer who feels taken care of doesn't call their bank → and if someone really wants out just refund them fast. a refund costs you revenue a chargeback costs you your brand

dans certaines commu j'vois des gens qui envoient d'la merde a leurs clients et qui screen en étant offusqué de se prendre des litiges ou quoi. Commencez à respecter vos clients les reufs, oubliez pas que derriere chaque commande y'a un humain qui utilise le produit. Niveau logistique prenez pas la moins bonne qualitée même sur des shop cashflow. ça pourrait être vos daronnes qui commandent. On connait pas la situation des gens. Même si on marge un peu moins et que le jeu est plus dur on dort l'esprit tranquille vis a vis des gens.