InPost UK

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit inpost.co.uk/help/fraudulen… for more info.

@CazzaBea Hi Caroline. We're sorry to hear that you've had trouble sending parcels at this locker! Our 'Remote Open' is only for collecting parcels, not sending them. If you'd like to DM us, we'd love to gather more details on what's happened when you've visited though. Thank you!

@InPostUK hello - locker bank UK00199933 does not scan parcels to send and if you manually put the code in it’s not recognised. I’ve tried a few times over a few weeks now. Also the ‘open locker remotely’ button doesn’t appear on the app either. Think it needs a reboot !

@barnes_JB12 Hi there Johanne, we're sorry to hear that you're having trouble with a parcel. Could you please send us a DM so that we can take a closer look into this for you? Many thanks.

@InPostUK you marked my item as delivered in a safe place, but it's nowhere to be found. I believe it wasn't delivered at all.

@shazad56148 Hi there, we've just responded to your DM!

@InPostUK hi is the app working?

@sambrownn Hi Sam, thank you for reaching out. This locker is currently marked as offline, which is likely due to a technical issue. We'd be unable to assist while repairs are underway, but rest assured the Tech Team will aim to have it up and running again as soon as possible! Thank you.

@InPostUK hi the Dusanj Real Estate (Liverpool) locker is down, screen off - contacted your CS team/tried to open remotely and no luck with either, less than 24 hours to collect if you can help thanks.

@OrbitalFracture Hi there Bruce, we've just responded to your DM. Thank you.

@InPostUK and now being spammed! I just need help in finding my parcel

@OrbitalFracture While we can block fake accounts from our end, that unfortunately doesn't stop them from interacting with other people who are interacting with us. We'd recommend blocking any that you see, to avoid this from occurring. Many thanks.

@InPostUK So how about blocking them? Being relentlessly phoned by scammers now

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit inpost.co.uk/help/fraudulen… for more info.

@GobRob_ Hi there Ro, we've just responded to your DM regarding this. Thank you!

@InPostUK hiya I sent a parcel and have received no confirmation email , very worried the parcel won’t get sent and I can’t get back to the locker today to check

@OrbitalFracture Hi there Bruce, it's a shame to hear that you're having trouble with an item on this occasion. Could you please send us a DM so that we can take a closer look into your experience? Many thanks.

@InPostUK very poor service around a lost item.

@KryptaVHS Hi there, thanks for reaching out and sharing your concerns. If you've not already heard from the Polish team, please get in touch with the PL Customer Care team via the website here - inpost.pl/en - They'll be able to look into this in more detail. Thank you.

@InPostPL @RBrzoska Kolejny Wasz ananas jeździ i parkuje tam gdzie nie powinien. Wtorek 05.05.26 godz.ok. 06:55 Paczkomat LOD05APP Łódź (Babickiego 12) #stopcham #inpost

@riacastle We're very sorry for any inconvenience this is causing in the meantime, Ria. If you would like us to take a closer look at this locker please do reach out to us in a DM to provide us with some more information. Thank you.

@InPostUK But this isn't the point! I have repeatedly reported this and still its happening even though the locker is fine as I used it to drop off and collect!! Happens at least once a month regularly

@InPostUK wow again locker showing unavailable for the literally Millionth time. Its a absolute joke . Its literally happening once a month

@LoveBites_Brodz You're very welcome! 💛

@InPostUK Helpful I’ll be baring that in mind! Thank you so much :)

@InPostUK next time you are thinking about any design changes to the lockers please consider having a pull out compartment. I’m 5ft 1 and have just injured myself trying to get a parcel that was thrown right to the back of the top locker - not a complaint just a suggestion 👌

@LoveBites_Brodz Once the parcel is stored in our locker from the sender just make the request via our app and the courier will see the accessible compartment request and do their best to store the parcel in a lower down locker 😊

@InPostUK Are you able to do this when ordering from Vinted as the seller takes care of the postage? Or is this something I can do retrospectively after it has been sent? Thank you for getting back to me. That’s really helpful.

@LivHinton Hi there, Liv. Thanks for reaching out and we're sorry to hear you're having issues reporting locker problems. Do you mind sending us a DM with more info so we can take a look into this? Thank you. twitter.com/messages/compo…

@InPostUK trying to report broken scanner. No idea why the ai chat is incapable of lodging a broken scanner

@AbbeyGale99 Thank you for taking the time to update us on this, Abbie. If you haven't received further updates by the 72 hour period we discussed, please do reach out to the Vinted Team directly to allow them to assist with next steps. Many thanks.

@InPostUK still no sign of a parcel. Today is the final day.

@kiranz64x Hi there Kiran, thank you for sharing your concerns with us. We apologise that your recent experience was not a more positive one and we've just responded to your DM regarding this. Many thanks.

@InPostUK After 3 weeks of a back and forward only to he told you've "NOT BEEN ABLE TO LOCATE MY PARCEL AT DEPOT!" Absolutely poor service from you! So disappointing my parcel was significantly big and heavy! How could you habe lost it is mind boggling! Lost a loyal customer

@Snowcatt As you've already been in touch with our Customer Care team, they'll be in touch directly. Should you wish for further support from us, please send us a DM. We will not be taking any personal information of yours, or the recipient publicly. Thank you.

@InPostUK Have you passed on? Should I have a reference number for this complaint? Help appreciated

@InPostUK Parcel posted 22nd April. It appears to have been abandoned. Forrmal query raised. Parcel has not moved since 24th April. No update from query raised on 28th April. Annoyed.

@Snowcatt Our Customer Care team will be in touch to offer support with this case. Our DM's are open should you want any further support, but please do not share yours, or the recipients details publicly. Thank you. twitter.com/messages/compo…

@InPostUK Just to confirm no notifications have been sent to recipient Paula Nessling regarding JJD0002233573615648. Nothing since 22nd April advising parcel on way. Nada. Parcel has not, repeat not, been collected. Please advise what steps have been taken to investigate. tks