Incept

What a fun evening with great company! Congratulations to all of tonight's ADDY winners🤩 @AAFAkron

3 Important KPIs for Inbound Telemarketing Services hubs.ly/H0jkX970

5 Ways to Reduce Call Hold Time in a Call Center hubs.ly/H0jffD_0

Why Employee Engagement is Important hubs.ly/H0jyF-W0

3 Important KPIs for Inbound Telemarketing Services hubs.ly/H0jkX8-0

A Top Workplace In Ohio hubs.ly/H0jMjSc0 by @InceptResults

5 Ways to Reduce Call Hold Time in a Call Center hubs.ly/H0jff1p0

Delivering effortless customer service doesn’t need to be difficult | CustomerThink hubs.ly/H0jF84j0 by @customerthink

When you know about trends & patterns, it’s easier to see what is actually individual & can use this to shape experiences & ask better questions. More from Sabine Harnau of @scratch_posts: Apple Podcasts: apple.co/32ti9vI Spotify: spoti.fi/32hSnKL #CX #custexp

3 Tactics CEOs Use to Improve Customer Experience Culture | CustomerThink hubs.ly/H0jF8400 by @customerthink

“Creating better customer experiences (67%), improving process efficiency through automation (53%), and driving new revenue (48%) are the top three digital business strategies enterprises are investing in today.” #cx #digitaltransformation #custserv bit.ly/2NdASYk

Five ways to win in customer care: telus.my/RaQwfi #CX #CustServ

3 Lessons Bill Murray Teaches Us About Customer Service | CustomerThink hubs.ly/H0jF83P0 by @customerthink

The Rise of Human Agents: AI-Powered Customer Service Automation hubs.ly/H0jyGQV0 by @bradbirnbaum

Check out my latest article for @supportdriven: "Want to Hire Agents Who Have Great Writing Skills? Ask These Interview Questions" bit.ly/2IROT8G #Custserv #CX #Interviews #Email #LiveChat #SocialCustomerCare #CSRJobs

A customer success mindset can't save CX alone - but it's a start: ddsk.co/babcgbd via @MyCustomer #CX #custserv

Call Centers Return To The U.S. -- More Companies Get The Link Between Customer Service And Profit hubs.ly/H0jyFZT0 by @thomasdichter

RT @KevinRoose: New column: I went to a call center where AI is being used — not to replace workers, but to manage them. Welcome to the era of the algorithmic boss. nyti.ms/2Yi6Xj0 #AI #automation #futureofwork

Why Employee Engagement is Important hubs.ly/H0jyGQ60