Brad Birnbaum

We unveiled our latest innovations coast to coast at CX Now NYC and CX Now LA. We loved getting a chance to show how Kustomer's newest AI-native tools will change the game for CX leaders by making it easier and faster for their teams to deliver stellar quality service, thanks to the combination of AI, data, and a platform that orchestrates it together. Hear what Chief Customer Officer Lauren Gold and VP of Product Rachel Hughes have to say about the event:

The most exciting thing about AI is the sheer opportunity it poses for innovation. It’s already changing our world now, and the potential uses to power better customer experiences are near limitless. At CX Now LA, Kustomer CEO Brad Birnbaum will speak with Arym Diamond of @awscloud to dig into how AI is set to sculpt the future of customer experience and what it will take to bring these ideas to reality. You don’t want to miss this one. RSVP now - it’s coming up Wednesday. Snag your spot here: okt.to/0ZBT9e

Thank you to all who attended CX Now NYC on Tuesday - it was incredible gathering so many CX leaders in one space for insightful discussions and swapping stories and strategies. We couldn't have done it without our incredible panelists, including John Navas of @Allivet, Cate Marques of @TerraKaffe, Jose Herrera of Horatio, Raphael Van de Graaff of @awscloud and Jill Stone of @AnthropicAI. Thank you for sharing your expertise and perspectives! We're gearing up for CX Now LA - October 22nd at Playa Studios. We'd love to see you there. RSVP here: okt.to/klYQEI

At Kamp 2025 last week, we brought the whole company together - not just to celebrate, but to align on where we’re headed next. Bringing the full company together gave us the space to align, spark new ideas, and raise the bar on what we’re building as a team. We also had the privilege of hearing from our newest investor, Scott Beechuk of @NorwestVP, who shared why he’s so excited about Kustomer’s future. The takeaway? Kustomer is building momentum - with the best people, a culture of excellence, and a relentless focus on delivering more for our customers. The months ahead will be busy (in the best way), as we roll out new ways of using AI + CX - all with the intent of raising the bar for customer experience. Stay tuned - the team is just getting started…

Happy 10th birthday to us! Read a message from our CEO @bradbirnbaum reflecting on the past decade of growth: kustomer.com/resources/blog…

We love sharing the big news on the big screen! Thank you @Nasdaq for helping us get the word out about our Series B.

Incredible news: We’re announcing our $30M Series B, led by @NorwestVP, with continued support from @BatteryVentures , @Redpoint, and @Boldstartvc. Today marks a major step forward in our mission to help brands deliver support that’s fast, personal, and intelligent, at scale. This capital will accelerate the next era of customer experience—one that’s AI-native by design. We didn’t retrofit AI onto a legacy system. We reimagined the entire CX stack to make AI the engine, not the add-on. That foundation is already transforming how support teams operate, resolving faster, working smarter, and delivering better experiences every time. This raise lets us double down on the AI innovation we’ve built into our platform, deepen orchestration for complex support workflows, and make strategic investments in customer success and global scale. To our customers and the broader CX community: thank you. Your belief in what we’re building helped make this possible. More on the round and what’s ahead: kustomer.com/resources/blog…

Congrats @edsim, @etdurbin and the entire @Boldstartvc team. You continue to be incredible partners to @kustomer and all of your portfolio companies. Also, that's one awesome video - keep on being great friends and investors - never stop innovating!

🔥 up to announce @boldstartvc Fund VII $250M to back bold technical founders building the autonomous enterprise. From Inception. Before the world believes. It always starts with an idea that feels insane… until it isn’t. 🎥👇🧵

Thrilled to be recognized at @PrimaryVC’s NYC Tech Awards! This is a testament to the hard work of the incredible team at @kustomer. Onwards and upwards! 🔗 primary.vc/firstedition/p…

CX is entering a transformative era, where AI, human connection, and data work together to shape the future. Key Predictions for 2025: - Pricing Disruption: Businesses are shifting from static seat-based pricing to flexible, usage-based models that better reflect outcomes. - Humans + AI: AI handles efficiency, but empathy-driven human interactions remain vital for trust and loyalty. - Data-Powered CX: Real-time insights and a 360-degree customer view are unlocking seamless, personalized experiences at scale. This evolution is an opportunity for CX leaders to rethink strategies in time for a successful 2025. Read more in my latest @Forbes column  forbes.com/sites/bradbirn… #CustomerExperience #AI #CXInnovation #CXPredictions

Missed the big event? No worries—you can catch the launch video here! youtube.com/watch?v=TeRCQw…

So excited to see early traction with @kustomer new pricing and products! The future looks bright, and we’re just getting started. @vuoriclothing use of our AI Agents handled 40% of their conversations fully automated!

The End of Bad Service is officially here! At @kustomer, we’re leading a revolution in customer service by combining Data + AI Agents + Humans to create seamless, proactive solutions. No more disconnected tools or ticket systems—we’re making service smarter and more scalable with our new conversation-based pricing that unlocks AI’s full potential. Let’s shake up the future of CX together! #EndBadService #KustomerRelaunch kustomer.com/end-bad-servic…

Seeing our message on the Nasdaq billboard is amazing. The End of Bad Service is here! Don’t forget to tune in at 12 to learn more about how we’re shaking things up in customer service. @Kustomer is #EndBadService

@kustomer's new brand is live! Kusty got a serious facelift, and it’s looking awesome. So excited to share this fresh look with everyone. Check it out here: shorturl.at/B2YQy youtu.be/KfatyCq6h6E?fe…

Our new website is live and it’s awesome. Huge thanks to everyone who made this incredible upgrade happen! We’ve nailed the perfect blend of people and tech. Take a look for yourself: kustomer.com

I’ve been in CX for more years than I care to admit, but every year I get more excited. The latest in AI is game-changing—and it’s not about replacing agents, but about humans and AI working together to deliver the support customers deserve. What’s got me most excited? Our new pricing model that makes AI accessible without barriers. Check out my thoughts in VentureBeat - venturebeat.com/ai/unleash-the…

Today’s the day! We’re pumped for our big launch event to #EndBadService and dive into the future of AI! Join us as we explore how we’re partnering with companies on their AI journey and transforming customer service. If you haven’t signed up yet, don’t miss out! Register here: linkedin.com/events/7237465…

We brought together leaders and community members to spotlight the mission to #EndBadService. Huge thanks to everyone who participated and made this happen! #EndBadService #CustomerExperience #KustomerRelaunch