@FarrenEyre “I’m really sorry to hear about the missing parcels — I understand how frustrating that must be. Please send me the tracking numbers, and I’ll look into the issue right away.”
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Inquiry Support Team
6 posts
@RoyalMail @parcelforce got an email to say my parcel was delivered today…and no parcel at all! Crap service yet again
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@katebob66 “I’m really sorry to hear about the missing parcels — I understand how frustrating that must be. Please send me the tracking numbers, and I’ll look into the issue right away.”
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@HenryPersephone “I’m really sorry to hear about the missing parcels — I understand how frustrating that must be. Please send me the tracking numbers, and I’ll look into the issue right away.”
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.@parcelforce My daughter has sent me a birthday present for today. A piece of paper is in my postbox demanding £31.42 before you deliver. She paid for customs in France where she lives. Cheers, you've wrecked my birthday, when l shouldn't be in tears.
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@JemmaFreeman3 @parcelforce “I’m really sorry to hear about the missing parcels — I understand how frustrating that must be. Please send me the tracking numbers, and I’ll look into the issue right away.”
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@parcelforce And then you call the number, get left on hold for over an hour only to reach an automated message saying to call back during opening hours?!
Your website does not answer any of my questions. I need to speak to a human and for my parcel to be collected please
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It’s not the size of your parcel, it’s what we do with it. We can collect from your door with our two-day service.
Book online: ms.spr.ly/6186lVUIi
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@JemmaFreeman3 Hello, we are reaching you out from customer service support let me know what seems to be issue on your side,and I'll be glad to help."
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@parcelforce I just spent 1hr 8mins on hold only to reach an answerphone telling me that I need to call during opening hours.
I waited all morning for a parcel to be collected and no one came. I just got an email saying I wasn't in! You didn't come, there was no knock, no van!!!
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“We want to ensure everything is clear and helpful. Please send us a DM here when you’re ready. — Duncan”
Jemma Freeman and The Cosmic Something@JemmaFreeman3
@parcelforce Except that you don't actually come and collect...just send an email saying I wasn't in and that I won't be refunded despite waiting all morning and even leaving a note on my door with my phone number and saying 'knock loud'. There was no knock. I was literally in my front room
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