JIGSAW

@MBMG1407 Sorry you had to contact us about your cancelled order. After processing, we checked all locations, including our warehouse and boutiques, to fulfil it. Sometimes items go out of stock or are on hold during ordering. I can confirm that your full refund has been processed.

@InsideJigsaw order number 1257731

@AlisonCresswell Thank you for reaching out. Our chat is available from 10 AM to 5 PM, seven days a week, but please note that agents may be assisting other customers during that time. I have processed your refund and apologise for the delay.

@MelissaRBurgess Thank you for sharing your order number. The Trousers will be delivered by Yodel your other two will be delivered by Royal Mail. 98% of Yodel deliveries arrive on time, so please let me know if you need any further support. James

@InsideJigsaw please stop using Yodel for delivery. They are the worst of the worst. I love your clothing but feel I have no choice but to shop elsewhere because Yodel have never even once delivered a parcel properly to my address. Jigsaw, your customers deserve better.

@MelissaRBurgess I'm really sorry to hear about this. Could you please provide your order number so I can assist you further? - James

@jwebbery 😊️ We'll try, but we can't promise!

Can someone tell @InsideJigsaw to stop selling such lovely clothes and jewellery? My wardrobe doesn’t need anything new, but there I go, tempted every time.

@nosnevetsnej Hi Jen, your order was received on March 31st, which means that the 14 working days will conclude on April 17th. We pride ourselves on being transparent about these processing times, and as I mentioned earlier, we do offer an instant refund option as well.

@nosnevetsnej Hello , I apologise for the inconvenience that led you to contact us. Refunds typically take up to 14 working days to process. However, we offer an instant refund option based on the value of your order, which you would agree is quite innovative. I do hope you come back and us...

@JessDenialWatch Hi Jess, I’m sorry to hear that our staff came across as impatient. It's never our intention to make our customers feel that way. Unfortunately, we need to ensure that our boutique doors are closed due to the rise in crime and to protect our team members.

Rushed into @InsideJigsaw shop on strand yesterday because of cold. Usually try to get preloved but it was an emergency. Picked up a great jumper in sale but the atmosphere was toxic Sale staff impatient & when I asked why the door was locked the saleswoman glowered: shoplifting

@nic_d I am sorry Nicola, But I can see any of these requests. May I ask you to speak to on of my team on live chat please?

Calling out @InsideJigsaw (Jigsaw clothing) APPALLING customer service. In the past 30 days I've contacted them 4 times- on WhatsApp, website and Twitter. Have they addressed my issue even ONCE? Not once. They're all over you when they want your money, then you can naff off.

@nic_d i can I am sorry It appears that you have not made contact with us. We respond in less than 24 hours at this time, so please can I ask you to submit a request here: Submit a request – Jigsaw (jigsawonlineuk.zendesk.com/hc/en-gb/reque…)

@nic_d We’re pleased that you were able to submit a query. We ask these questions to ensure we can provide the quickest response to our customers.

Shocking customer support from @InsideJigsaw You can't call, email or write. You *can* WhatsApp (but no reply after 3 weeks...) or Live Chat (except they INSIST on your entering an 'optional' tracking number). And they describe themselves as a luxury brand!!

@nic_d I am sorry to hear this, I am not able to find any information on you contacting us. May I can you to submit a query and we will be in touch. Submit a request – Jigsaw (jigsawonlineuk.zendesk.com/hc/en-gb/reque…)

@emmarobw I am sorry to hear this Emma 😥️ May I ask you to reach out to us via chat, so we have all your details in investigate further.

@annaloujoy I’m really sorry to hear about this Anna. Could you kindly share your order number with us? We’ll make sure an agent gets back to you today!

@InsideJigsaw I have been trying for weeks to get help with a return. Keep getting ticket numbers from Customer Service but then zero communication. Really poor service

@MJMJ094 Hi Mellissa, please contact us directly with your order number and we can investigate this for you. We look forward to hearing from you again soon.

Hi @InsideJigsaw ordered 2 things on Monday, delivery to store. Haven’t had a further update. Can you let me know when due in please? Thank you

@_TriciaHoward Hi there, we apologise for any disappointment caused so far! All refunds are processed within 14 working days of arrival at our warehouse and email will be sent to you directly to confirm once complete. If you could please email us directly or via chat with your tracking detai...

@HRPthenM Hi Hannah sorry to hear this, please provide your order number, and we will gladly assist you with tracking it.

@InsideJigsaw hi, can you tell me why it's been 21 days since you acknowledged receipt of my returns and I still haven't received my refund?

@HelenArmitage16 - Hi Helen - We can look into this for you. Can you reach out to us via Chat and one of our agents will be able to assist you ☺️

@JaneThebrands - Hi Jane, I can see that you submitted a ticket last night, I have just sent you instructions to refund your items 😊️

@InsideJigsaw having some issues with returning my order as used gift receipt - not heard back from your enquiries email. Can you assist?

@JaneThebrands - Sorry to hear this Jane 🤔️ Do you have a ticket number and we will chase for you.