Instacart Help 🍋

@Lorena7szc Hi there! We have received your DM and will continue to assist you there.

datos): .@InstacartHelp My account was unfairly deactivated on July 4th due to a system glitch during photo verification. I have sent all the evidence proving it was an app error, but I am still waiting for a human response. This affects my livelihood.

@Sheka3343 Hi there! We reached out via DM to follow-up on this issue for you. Please respond to that message and we'll be happy to help!

@InstacartHelp hello. My account was deactivated years ago. When I contact support through the app, they say that I'm on the waiting list. But, my account clearly says deactivated. I'm getting two different statuses at once.

@Jesus66704347 Hi there, and thank you for reaching out. Please DM us @instacarthelp for assistance. We recommend removing your personal information from being posted publicly.

@jbmpano Please feel free to send us a DM with your full name, phone number, and email address if you need assistance.

@InstacartHelp my shopper account has been deactivated since April with zero explanation . 3 months of lost income, multiple ignored emails, no human response. I’ve reported the exact issues via Care calls before just need someone to actually review my file. Can someone help ?

@latreille_nikki Hey there! DM us @InstacartHelp and we’ll be happy to help you there!

@InstacartHelp can you please help me with some paperwork? Support isn't able to help. Thank you

@JonBorchers1260 @JonBorchers1260 To send us a DM, simply go to our profile @InstacartHelp and click the message button.

@InstacartHelp how do I DM you!

@nahmonay Hi there! We're sorry to hear about this expereince. We’re always happy to help. DM us if you need help @InstacartHelp

@layoung3191 Hi there! We see you’re in need of help with your order. DM us @InstacartHelp so that we can better assist you.

@Instacart is the worst company. I received a delivery with food that was expired 3 days before my order was even placed and they refuse to assist since it’s outside their 3 day time frame. Not everyone goes item by item looking at dates when they receive their order!

@Yousifffs Hi there! We see you’re in need of help. DM us @InstacartHelp so that we can better assist you.

@InstacartHelp I recently got off the waitlist and was asked to complete the sign up process, by verifying my ID, which I wasn't able to do because the app prompted me to a screen that says I should come back after turning 18, but I'm 28, so how can I complete the sign up

@Kuldeep00775173 Hi there! We are happy to look into this for you. DM @InstacartHelp so that we can help!

Hi @InstacartHelp I have been an Instacart shopper for over 2 years with more than 1400 completed batches. Alcohol Delivery is missing from my Batch Eligibility section. Can you please help enable the alcohol training option if available? I have Ontario smart serve certificate.

@dorkburger84 Hi there! We see you’re in need of help with your order. DM us @InstacartHelp so that we can better assist you.

It should be illegal for instacart to take 3 hours to get your groceries from 2 miles away with a good tip.

@twincren We would need to review your specific account in order to help here. Our team will be here and happy to help when you're available. We hope to hear from you soon!

@InstacartHelp Understand. But it happening often. Is it based on how we look? Because if they have your ID, how can identity fail?

@InstacartHelp did you delete my post? Can you explain why Trust and Security can’t ID you with a selfie and your DLs? Others are having the same. Can you help here? Not DM.

@Dan51853047 Hey there! We don't see it, please send us another!

@InstacartHelp Hey @InstacartHelp, I've sent you a DM. Please Reply.

@InstacartHelp Hey @InstacartHelp, I'm a shopper who just had to pay out-of-pocket toll fees because a customer input their address as "Westpark Tollway" instead of "Westpark Drive." Can a real person DM me to help resolve this?

@wonderwoman9221 Hi there! We are happy to look into this for you. DM @InstacartHelp so that we can help!

@InstacartHelp paid $100 for reliable and fast delivery & this is what I got! Ordered 1 LB each of potatoes, chili & eggplant, tomatoes — got ONE. SINGLE. PIECE. of each! Your shopper doesn't know the difference between "1 lb" & "1 piece." Then it arrived 16 HOURS late.Stupidity

@hakim_xavier Hi there! This user is not affiliated with Instacart. Please do not associate with any services outside an official Instacart account or share any personal or contact information with this person or on any public social media page.

@InstacartHelp Hello, my Shopper account was deactivated by mistake, and I am not receiving a human response via email. I have been working for some time with excellent ratings. Could you please help me review my case?

@saadj6522 Hi there! Please DM us so that we can better assist.

@InstacartHelp need help to rerun background on me

@TravisTuck31424 Hi there! Please DM us so that we can btter assist.

@InstacartHelp I have a question about my shopper account

@Instacart_ChatQ Hi there! This user is not affiliated with Instacart. Please do not associate with any services outside an official Instacart account or share any personal or contact information with this person or on any public social media page.

@elermas28 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨