Instacart Help 🍋

@mdisktr We have received your DM and responded.

@InstacartHelp I have a problem, please check the messages.

@Instacart is it legal for you to tax people twice on one order? Especially without telling people you are doing that? @timburchett You should really look into instacart billing practices! I literally just caught them taxing me twice on the same order WITH A MEMBERSHIP.

@Tyler33167 Hey there! DM us @InstacartHelp, and we’ll be happy to assist you there!

Instacart is ignoring me again. I'm broke and haven't gotten a single order all day.

@MCB2__ Not on our watch 👀 We’ll do our best to keep those groceries coming your way fast. Feel free to reach out to us via DM with your full name, email address, and phone number linked to your account. Looking forward to your response.

Instacart gotta hurry up I’m bout to crossover

@TonyNgo2022 Hi there! We'd be happy to take a look into this for you. Please DM us the full name, phone number, and email address associated with your account.

@InstacartHelp Hello, I was delete may account because my first name not correct. I need register again but i can not. Please help me. Thank you

@RatPuke1984 Hi there! We see you’re in need of help. DM us @InstacartHelp so that we can better assist you.

@Instacart how can i speak to a human being instacart employee who can troubleshoot a way to update my ID using my home computer because my phone and the app are not in sync.

@RobinHerna10030 Hi there! We've received and respond to your DM. Please check your messages for further assistance.

@Instacart @InstacartHelp here's pictures of the vehicle I make my deliveries in and the speeders premium car wash sticker showing that I wash my car inside and outside daily. #Instacart #GigWorker

@Seat_Amyrlin_ Hi there! Thank you for bringing this to our attention. Please send us a private message with your full name, email address, and phone number associated with your account. We're here to help!

@InstacartHelp haven’t used your app in almost a year. Why did I just get a $10 charge?????

@Pradeepchalva Hi there! We see you are in need of help. Please DM us so that we can better assist.

@InstacartHelp deactivated me in 4hrs via AI — promised 72hrs to respond. Completed a $400+ perishable order, got stuck in a customer's driveway, handled it professionally. Flagged for repetitive customers — an algorithmic variable I can't control. 0 human review. 0 due process.

@theleearnold Hi there! We're sorry to hear about your poor experience. Please send us a DM with your full name, email address, and phone number associated with your account. We're here to help!

@Instacart - this is terrible customer service! What’s the point of ordering groceries if the shopper is going to be this nonchalant about his mistake. And for the record- he never returned with our missing items! @InstacartHelp

@ClaimA48488 Please be advised that this person is not associated with Instacart. We strongly suggest you do not share any personal information with them. If you need further assistance, please feel free to reach out to us via DM and we would be happy to help. Thank you.

Thank you for airing out your complaint, respond back by submitting your email address and an active phone number for further assistance.

@DrDee1994 Hi there, please send us a DM so that we can look into this.

@Instacart @InstacartHelp I GOT THE WRONG ORDER AND YOURE REFUSING TO GIVE ME A REFUND!!!! I need help right now

@AG6148488922729 Please send us a DM with your full name, email address, and phone number associated with your account. We're here to help!

@InstacartHelp Have yet to receive an update or a response to my DMs about this issue. Any chance a HUMAN could respond? Maybe read the issue?

@InstacartHelp 5+ hours on the phone with support over a few days. Ran me around, put me on hold to drop my call constantly. Multiple people lied to me, giving me different answers that can't both be true. You overcharged me, and I want that money back. One example item:

@Hotdamn Hey there! Please send us a DM with your full name, phone number, and email address, so we can look into this for you.

@FishStinker Hi! We are happy to help. DM us @InstacartHelp, for further assistance.

@InstacartHelp @jkmcyrano1 I’m not sure where else to post this. I’m a 5 star diamond cart shopper and need help with my account. Chat support has been of no help. Thank you and apologies for the intrusion on this post

@InstacartHelp Your delivery boy screwed up last night and delivered my order to the wrong address. Your customer service is reprehensible. All I wanted was my order. Instead I got grief from an incompetent agent of yours. I’m so finished with you!!!❌❌❌

@bitchyousexyaf We would be happy to assist. Kindly private message us with more information.

I’m so pissed at instacart rn

@vinsmock2393687 Hi there! We received your DM and will continue to assist you there. We appreciate your patience in the meantime.

@InstacartHelp @6Instastaoncstm I just DM’d you guys btw.

Hi👋,we sincerely apologize for the inconvenience. Kindly follow back and send us a DM so we can assist you quickly. Thank you ^^Samantha

@Jesusfer2302 Hola, Jesus. Si te mudas de ciudad, podemos ayudarte a actualizar tu zona de compras. Envíanos un mensaje privado con tu correo asociado a la cuenta y la nueva ubicación para revisarlo contigo. ¡Estamos aquí para ayudarte!

@InstacartHelp Si trabajo en instacar comprador y me.muevo de ciudad. Tienen ustedes que cambiarme la zona?

@nivekwilli21441 Hi there. Please contact us privately with the following account information, so we can assist you further: - Your Full Name (First & Last) - Email Address - Phone number Thank you.

@InstacartHelp Hey im having a problem with my account. I've tried talking to customer care and no one seems to be able to help me Thank you