IPSY

@MrsHecklefish We’re so sorry for any confusion with your order 💳 DM us with your details and we’ll get it sorted right away 💌

@IPSY Why am I still being charged well after I canceled my subscription?

@JennaMonroeHays Hi there! We'd love to help you further and answer any questions you may have! Please email us via our help site at help.IPSY.com. We're here to help!

@IPSY I would like to get a direct email to get a hold of somebody at because I’ve already went that route and have never had luck and That is part of my problem Why I’m on here trying to get a hold of someone. Can I talk to a management

@JennaMonroeHays We’d love to connect and help you sort this out, so please email us via our help site at help.IPSY.com and we’ll be happy to check this out for you! 💫

@IPSY It won’t let me message you on here. Is there an email I can get to you guys at?

@IPSY I’ve been charged ~$72/month for over 2 years after canceling my subscription. I’ve contacted support before and couldn’t get this resolved. Im escalating this! I’m requesting a full refund and confirmation my account is closed. I want my money back! #Ipsy #CustomerSupport

@Isiita_R Hi there! We got your email, and IPSY Care is on it! Please keep an eye on your inbox for a follow-up message from us.

@IPSY It won’t let me. My ticket is 26890359 I send you a email. I’m worry it was lost in the deliver

@IPSY hi! I didn’t receive my package this month. And now I’m very worry. The building said they don’t receive anything

@_h0rchata_ We’d love to connect and help you sort this out, so please email us via our help site at help.IPSY.com and we’ll be happy to check this out for you! 💫

@IPSY Is someone going to help me?

@IPSY hello, i have issues getting into my account, the email i used when signing up was wrong - I cannot update since I can't get in

@Veve98 Hey there! Can you shoot us a DM so we can check this out? 💫

@IPSY Hello, On order #o _g59qre-i-mmvifhka I received a duplicate shipment of the same product/order, but I have only been charged once so far. report this to avoid any confusion or additional charges. Could you please confirm:

@crmsmom Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@IPSY , I have been signed up for 2 months on subscription, and the majority of my items have been on my “rarely use” preferences. Why? One more month and I’m done again, it doesn’t make sense.

@GYMNES We’re so sorry to hear about your shipping experience 💔 That’s not what we want for you. If you’d like us to take a closer look, feel free to send us a DM 💌

@IPSY My package was left on top of a blue mailbox outdoors OVERNIGHT in front of the post office. What kind of delivery service does this??!! Totally unacceptable!

@nataliebeaudin1 We apologize for the delay in getting back to you. Please keep an eye out for a response from our team soon. We're here to help!

@IPSY I sent you guy’s a DM . Can somebody please help me? It’s impossible to get a hold of someone.

@JRZYG6 We’d be happy to help with that 💌 Can you please DM us so we can look into your account?

@IPSY I need to skip a month and as usual there isn't an ACTUAL person I can connect to? #hello?

@MathLisa Hi there! You can send us a DM right here on Facebook Messenger or on Instagram.

@IPSY Where do I send the DM? Ipsy isn’t showing in messages.

@IPSY is there a delay in shipments? I have not received my box for February although I was charged. My boxes for December and January arrived days apart. What’s going on?

@monstersketty We’re so sorry your order hasn’t arrived yet 😔 Please DM us so we can look into this for you 💌

@crobbie20 Hi there! Thanks for reaching out 💕 Mind sending us a quick DM so we can help you out? We’re happy to take a closer look 💌

@IPSY can you help me find my package

@countyblessng We apologize for the delay in getting back to you—there’s been an unusually high number of DMs recently. Please keep an eye out for a response from our team soon. We're here to help!

@IPSY Hello, I need your help. I have sent emails, messages requesting a response about some charges I have on the already canceled membership. I request a refund, please help.

@StarflashJ We’re so sorry for any confusion with your order 💳 DM us with your details and we’ll get it sorted right away 💌

@IPSY I cancelled my subscription a year ago, confirmed it before the billing cycle and it still renewed/charged me again. Not the app won’t allow me into my account. Please assist.

@apiggiesdream We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSY I cancelled my subscription in DECEMBER AND WAS STILL CHARGED AFTER MULTIPLE EMAILS DEMANDING NOT TO BE CHARGED. I didn’t get a bag for December and now you have taken money that I needed to feed my INFANT! And you have a bs AI bot for customer support! I need my refund!