IrreduciblRascal

HSBC UK De-banked me - a 19 yrs customer 🥹 I was notified by #HSBC that they were closing my accounts two months ago with no warning. I was given no reason why but was told I could appeal. It was horrendous. The process? They farmed details. They sent me a safeguarding form asking for exhaustive details about my finances, job history, employers, basically everything except my DNA. I was required to book an appointment with their safeguarding team. Getting an appointment was extremely difficult. It seems HSBC is de-banking many customers, as slots were booked for weeks. I was finally given one three weeks later. They call me. At the time, I was in China. They called my UK pay-as-you-go phone. We spoke for 15 minutes before the call suddenly cut off. I booked another appointment. Again, I was in China. With the account closure deadline approaching, they called again. 20 minutes in, the call dropped once more. Why? UK phone credit. I have to pay for the incoming call too. That call alone cost me almost £50 in pay-as-you-go credit. I had to book a third appointment and repeat the entire interview, providing my international tax ID, foreign address, source of funds, investments, and every other detail. I was farmed for details. After all that, the rep told me my case would be “reviewed”… and then my accounts were closed anyway. No reason given. Why close? There is no legal reason in my opinion.