Yodel Support UK

@calvinjnr Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @Calvinjnr

Who is responsible for customer service for @YodelOnline disgusting service from the subcontractors. More lies about delivery, failure to communicate to the end user! Rubbish.

@softpetals "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @softpetals

Honestly don't understand what takes so long to find out why you're holding my parcel in the Nantgarw depot. So sick of @YodelOnline nothing but problems.

@donaldg1968 Hello, sorry this has been your experience. It's not what we aim for! Send us a DM and we will be happy to help out, Thank you. @donaldg1968

@uk_yodel_ You lost a parcel meant for me. I contacted @YodelOnline who pretended to give me a refund but stole over £11000.

@Tryin2BeFit_UK "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Tryin2BeFit_UK

@YodelOnline are a bunch of liers. I’ve been waiting for a parcel all day. I haven’t left my home because I didn’t know when it would show up, and now I got a message saying they had tried to deliver it. Flipping lie!! NO ONE buzzed on the security phone, (1/2)

@MikeBla86441181 Thank you for bringing this matter to our attention. We apologize for any inconvenience. Please follow us so we can investigate and resolve this issue as quickly as possible. Your satisfaction is our priority. @MikeBla86441181

@YodelOnline Hi, has any one else had a delivery advice showing the driver one drop away, 5 mins in a car, whilst the estimated delivery time is 4 to 6 hours from now?

@theoldeDrewster "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @theoldeDrewster

@YodelOnline Told my parcel was delivered on 26th via Ebay and tracking , turns out not true - admitted after chasing and video evidence that their Claim was false - just delivered

Yodel Sorry if you're disappointed with the service you received. Please contact our Customer Service team via Webchat or phone so we can help. If your parcel is in progress, you may still be able to update delivery details. Visit the tracking page to see available options.

@gracejhenderson Ok thanks

@IssuesT99937 Your profile name has nothing to do with Yodel and you are asking for details.

@yodel I am absolutely furious. Parcel has been said to have been delivered to someone I sent it to today but she has not received it despite being home all day. No-one on Web Chat. Phone line absolutely useless!!!!

@gracejhenderson Ok

@IssuesT99937 I don’t believe this message is legitimate.

@seanpaulguitar Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @seanpaulguitar

"we have your parcel check back for updates" @YodelOnline Do better! You are going to deliver it today or tomorrow by 3pm. It's days late all because you're being lazy. I can provide my tracking ID so that you can tell me why you are messing up?

@SophieDonnelly1 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @sophieDonnelly1

@Georgeatasda please stop using @Yodel_delivery every time I pay for next day delivery it is delayed 24 hours and their customer service is appalling! #poorcustomerservice

@suzannejjj Hello there, I am sorry to hear of issues that you have experienced, If there is anything you would like me to look into for you, please DM your tracking number along with your email address, phone number and full name. Kind regards, Debra

@IssuesT99937 Your "wonderful" team is no help at all. I have been chasing an delivery for 3 days and there is still no sign of it.

Trying to deal with @Yodel today may have aged me 5 years.

@kevindburch Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your reachable WhatsApp number for immediate assist. @kevindburch

@YodelOnline Really poor service. Pic sent of Amazon package just left at front door .. but it’s someone else’s front door not ours. Amazon was told that my wife had signed for it .. she didn’t, cos she was out + it was wrong house. Blatant lie. Surely we deserve better?

@rob_little70 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @rob_little70

@YodelOnline what a waste of time you are as a delivery service. Every time we order something and you’re the carrier it’s guaranteed if it’s past 5pm it’s not being delivered, despite the driver being literally 2 mins from the delivery address! 😡🤷‍♂️

@Perkypearson Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @Perkypearson

@Yodelparcel_UK can you please explain to me why 1 of your drivers thought it was a good idea to deliver my parcel by placing it next to a main door of a 90 flat tower block. This isnt the 1st time I've had issues with your company. Please reply

@IVP_SUCKS Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@YodelOnline Not very helpful

Hello 👋 Need help with a query? We're here until 8pm. ^Matt

@pitbull3399 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @pitbull3399

@YodelOnline trying to contact you via webchat (it doesn't launch) or on the phone (a bot) is pointless I have a parcel that has not had a tracking update in 5 days Your webchat is non existent & your phone service, sorry bot, tells me to use web chat. Any actual customer service

@DevilHatman Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@tups234 My sincerest apologies for any inconvenience you may have experienced as a result of this situation. Please Kindly send a private message via DM. I'm assigned to assist and resolve your concern Thank you.Arian Myles

@IssuesT99937 I’m afraid I have providing my details to yodel support far too much this week and I have literally no interest in discussing anything with your company further. There is a reason I usually do not purchase from companies that use Yodel as their delivery service… This is why

@Yodelparcel_UK have my parcel for 10 days and ignore organised delivery dates 2 complaints and no updates. Then return to sender @parcelforce have parcel for LESS then 24hours and I now have the items. @TefalUK - Stop using Yodel! (P.s, your customer service was top notch)