Orok Oyo

@diikkehh @Moreni_keh @RaenestApp Bro they can’t just migrate acct details in few weeks, people have couple of international companies we work it, the urgent migration was not necessary at all, now I’m battling with them and now asking my company to provide a trace ID for them, why can’t they use transaction ID😭

@Moreni_keh @RaenestApp did you get previous mails?

Nobody wakes up checking if their bank account number “miraculously changed” overnight. But that’s exactly what @RaenestApp just did, migrated USD accounts, retired old ones, and left us to find out the hard way. Where’s the inflow going? Where’s the communication?

@Chizzyedoka1 @RaenestApp Not yet

@IzyllRae @RaenestApp Have you been able to get access to your money?

I really don’t know what you guys are doing again, is Transaction trace ID not same with Transaction ID, i have sent proof for receipt from the international company but you still request for trace ID, which when the company provided it, it’s same on the receipt. @RaenestApp

@bashanthoni @RaenestApp And I don’t know why they can’t just use the transaction id to sort it out. My company told me they have emailed their bank to give them the trace id

@IzyllRae @RaenestApp @RaenestApp is compromised, a lot of people’s fund trapped, my 200k still with them, they respond every 5 eke market days. Why are you asking me for trace ID? Something that doesn’t appear in transactions at all only the banks have it.

Please tell them to check again

@RaenestApp Please tell your team member to check, I just provided the information needed

@IzyllRae Hi There, We apologise for the delayed response to your DM. A response has now been shared with you. Please check as soon as you can.

@RaenestApp Tell your team to respond to my queries, this is getting ridiculous now

@RaenestApp I have replied now

@IzyllRae Hi There, We apologise for the delayed response to your DM. A response has now been shared with you. Please check as soon as you can.

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@RaenestApp Tell your team to respond to me, your live chat is not actively helping on the app, same thing happening here on twitter

@RaenestApp Could you please tell Lolu from the social media team to check my messages, how can you claim to help a situation and after dropping the information, she’s not not responding anymore

@RaenestApp @OderindeAyomid5 You keep saying share you message on dm, but your support team isn’t making it easy for me… i have replied since yesterday but no response from the person that joined the chat

@OderindeAyomid5 Hi There, We sincerely apologize for any inconvenience this experience may have caused you. Could you please share your registered email address via DM so we may look into this? We're here to assist!

Hey @RaenestApp this is completely unacceptable. I've been trying to withdraw my money since YESTERDAY and every single transaction keeps getting REVERSED with zero explanation. 6+ failed withdrawals and counting. This is MY money. I need this resolved IMMEDIATELY. @RaenestApp

@RaenestApp @Nwadikevin I really don’t know what is wrong with you guys support, but I guess after this is amended, I will find myself another app because this is nonsense

@Nwadikevin Hi Vincent, We are sorry to learn about this. Please share your registered email address via DM so we can assist promptly with this.

I received my money into my account, but the next thing I noticed was that you had restricted my account. @RaenestApp Your customer care rep take 2 to 3 days to respond, and when they do, it takes another 2 days to reply again. Please open my account so I can withdraw my money.

@RaenestApp @RaenestApp @RaenestApp What you guys are doing is not good, your support team is not really working… I have replied with what they ask for, but no response from your team. Please you can do better

@RaenestApp @paul_okoduwa I think you service is fluctuating now… please tell your support team to respond to my queries .

@paul_okoduwa Hi Paul, We sincerely apologise for the delayed response to your DM. A response has now been shared with you. Please check as soon as you can.

hey @RaenestApp respond to my support ticket. It's very important. it's been 3days now. I am not happy with your service sofar.

@RaenestApp @_kellytolulope Please tell you team to help me on this, it’s urgent @RaenestApp

@_kellytolulope Hi Kelly, We apologise for the delayed response, which is due to a high volume of requests. We have sent another reminder to the relevant team for further confirmation.

Dear @RaenestApp would you like me to institute legal actions against you? Because una dey affect me in many ways I can’t explain. Several interest are affected due to this service incident and your all your support channels are currently incognito. No updates to your users??

@RaenestApp @RaenestApp please refund to the company so they process it to the account please

@RaenestApp Please I need help, I have a message on the live chat for over 5 hours now but no team member has responded… please this migration of account at this die minute is really causing issues. My company mistakenly transferred funds into my old Wells Fargo account.

@MTNNG @I hope this is a glitch on my data bundle, because I’m fucking tired of you guys network in Nigeria

Wahala o 😂​ What's a Naija youth gathering without MTN? DM us.​ #TheGatheringOn100

@RaenestApp @LuizMurphy I sent money to my opay account from the app, i have been debited twice and not credited. Please I have messaged live support but no one is available to help.

@LuizMurphy Hi There,  We've received and addressed your DM. Kindly check your messages for more information.  Thank you for your patience.

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@OPay_NG Please check your DM

Hi, @IzyllRae. Thank you for contacting OPay. I apologize for the delayed response. We acknowledge the receipt of your message. Please be informed that a response has been provided via DM. Thank you for choosing OPay! E.M ⚠️ OPay will never ask for your PIN, OTP, or payment for a POS terminal via any link or website. Report suspicious activity in your app under ME → Security Center → Report Scam.

Attention! ⚠️ Please read carefully- OPay continues to fully operate, and your funds remain safe , intact and accessible. #OPayNigeria #BeyondBanking #CustomerFirst #SafeandSecure