Raenest (formerly Geegpay)

A couple of weeks ago, we rolled out a major update to how you receive USD payments on Raenest, with a new banking partner built for faster payouts and long‑term stability. You shared a lot of questions and feedback. This thread provides clear answers to those questions.

@Prominent26 @RaenestHQ Hi there, We are sorry to hear about your experience. Kindly send us a DM, and we will be happy to follow up on your request.

Dear @RaenestApp, @RaenestHQ, you have to do better. I've been dealing with issues on my account since May 28. What has made this experience worse isn't just the account issue, but how your support team has handled it. ...

@jacinta__chisom Hi there, Our team is already actively working on providing the necessary infrastructure to support Amazon payments in the future fully, and we will share further updates regarding this via email as soon as they are available.

@RaenestApp Honestly, you shouldn't be asking this question when you people have restrained Amazon Kdp earners from using Raenest.

What's the first thing you do after you get paid? 💸

@OguadimmaChisom Hi there, We apologize for the experience. Our team is already actively working on providing the necessary infrastructure to fully support Amazon payments in the future, and we will share further updates regarding this via email as soon as they are available.

@RaenestApp Honestly, you shouldn't be asking this question when you people have restrained Amazon Kdp earners from using Raenest.

@olafdxj @instablog9ja Hi there, We apologize for the experience. Please be assured that your request is being worked on, and an update will be shared via email by our compliance team.

Dear @RaenestApp, I am deeply disappointed by the way my case has been handled. Despite submitting all the requested documents multiple times, your team continues asking for the same information while my funds remain under review. It now appears as though you intend to withhold my hard-earned money. Kindly conclude this review and release my funds immediately. The ongoing rainy season is seriously affecting my project, and this delay is causing severe hardship. @vstar29 @omoalhajaabiola @RichardOyome Tag olatu111887

“The easiest way to chase a man out is to bill him. Ask that man for money” — Lady says

@Whitepen21 Hi there, We apologize for the experience. Please be assured that your USD account will be created for you. We appreciate your patience.

@RaenestApp I used to see posts of people complaining about how @RaenestApp fraudulently deactivated their accounts and stole funds from them until I recently became a victim. Stop using @RaenestApp

@Whitepen21 Hi there, We apologize for the experience. Please be assured that your USD account will be created for you. We appreciate your patience.

@RaenestApp Based on the review of my account you claim, what terms did I violate???? None! Why did you deactivate my account???

Our Customer Support team is working through the surge we've had with tickets since our banking migration. Rest assured, every ticket matters, and we'll get back to you as soon as we can. We're also expanding our Support team to be able to respond and resolve issue faster.

@InvictusAnalyst @RaenestHQ Hi there, We apologise for the experience. Kindly send us a DM, and we will be happy to assist you further.

@RaenestApp @RaenestHQ After 5 days now they want ME to explain why I'm receiving a payment made. We've answered everything, handed over everything, and they're STILL holding funds that are rightfully ours. Never trusting this app with a business payment again.

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@olasedidundeola @RaenestHQ Hi there, Please be informed that we are a reputable financial platform, and all our dealings are transparent. Kindly check your DM, as we have shared a response.

@RaenestHQ @RaenestApp Why are you guys holding my stablecoin fund. What is meant to be 1 -20 minutes. It's almost over 72 hours now I didn't receive my fund. Are you trying to rip me off my hard earned money or what?

@olasedidundeola @RaenestHQ Hi there, Please be informed that we are a reputable financial platform, and all our dealings are transparent. Kindly check your DM, as we have shared a response.

@RaenestApp @RaenestHQ All the stablecoin go through appropriate channel which is Erc20. I sent all the screenshot of the transaction and everything needed. YOU PEOPLE SAID YOU DIDN'T GET THE FUND. It's scam scam scam and ripped off

@Taiwooz3 Hi there, We apologize for the experience. Our account team has confirmed that you sent ETH instead of USDC. Please note that we only support stablecoin deposits.

@RaenestApp You told me I will be credited shortly last week You told me the same last week that you will credit me on Tuesday You told me today that you haven't received the fund which the blocchain verify the money is on the same wallet adresss and you stop responding

@Taiwooz3 @vstar29 Hi there, We apologize for the experience. Our account team has confirmed that you sent ETH instead of USDC. Please note that we only support stablecoin deposits.

@RaenestApp @vstar29 you guys are scammers and thieves

@onlyone_Adoni Hi there, We understand the convenience of having your investments in one place. Please note that we currently offer ETFs on our platform. We appreciate your interest in Nigerian stocks and will be sure to share any updates as more investment options become available.

@RaenestApp when are you guys bringing Nigerian stocks and ETFs to your platform I don’t want to have to spread my investments across different apps

@Ndu_timi Hi there, Kindly send us a DM, and we will be happy to look into your request and assist with a swift resolution.

@RaenestApp can you explain why you are flagging a particular payment account

@ChisomAnthonia2 Hi there, We apologize for the experience. Kindly check your DM, as we have responded.

@RaenestApp @RaenestApp , my account was suspended for no reason. Contacted your customer support and they take a long time to reply. I need this looked into. Your services used to be so seamless and stress free and now I can’t understand what went wrong.

@FajukeFortune Hi there, We have responded.

@RaenestApp Please reply to DMs immediately

A couple of weeks ago, we rolled out a major update to how you receive USD payments on Raenest, with a new banking partner built for faster payouts and long‑term stability. You shared a lot of questions and feedback. This thread provides clear answers to those questions.

@GabrielODavid3 Hi there, Our team is already actively working on providing the necessary infrastructure to fully support Amazon payments in the future, and we will share further updates regarding this via email as soon as they are available.

@RaenestApp Please dear @RaenestApp, consider us Amazon publishers using your platform and partner with a bank acceptable to Amazon KDP. It hasn’t been an easy experience since your migration since May. You promised to work out something but it is already 2 months seeming like a false hope

@GbengaBias Hi there, Kindly send us a DM, and we will be happy to look into your request.

705 naira as fees just to top up $1.1 on my virtual card 🙄 @RaenestApp una own pass Alanipomolekun jaye 😁

@Justice8652 Hi There, We are sorry to learn about this. Could you please share your registered email address via DM for further review? We're here to assist!

@RaenestApp @RaenestApp I’ve sent you a message on your app since and no one is responding. I received a mail from you stating that the deposit of $0.01 has been returned to the sender whereas I’m still expecting a payment of $107 and i want to ask relevant questions by no one is responding

@_africangold @RaenestHQ Hi There, Could you please share your registered email address and more details on this via DM for further review? We're here to assist!

So @RaenestApp and @RaenestHQ where is my money?