JD Power

Study highlights: • Tire brand loyalty improves to 54% • When two or more tires are replaced, brand loyalty is 42%

PHEV tire satisfaction is improving and is now catching up to ICE and BEV Original Equipment tires, according to the JD Power 2026 U.S. Original Equipment Tire Customer Satisfaction Study. More findings and brand-level rankings: hubs.la/Q047tD-w0

The JD Power 2026 U.S. Original Equipment Tire Customer Satisfaction Study reveals how owners rate their tires after 1–2 years, uncovering the key factors influencing loyalty across: - Ride - Wear - Traction & handling - Appearance

Replacement #tire loyalty is slipping, making original equipment performance more critical than ever. What’s driving satisfaction after the 1st year? Join our webinar & unpack the JD Power 2026 U.S. Original Equipment Tire Customer Satisfaction Study: hubs.la/Q047g_NW0

Highlights: • FinTech brands made their first appearance among highest-ranked do-it-yourself investment platforms • Younger do-it-yourself investors increasingly consider seeking advice • Most investors are not having critical wealth transfer discussions with their advisors

FinTech brands are disrupting the DIY investor landscape, according to the JD Power 2026 U.S. Investor Satisfaction Study. More findings and brand-level rankings: hubs.la/Q047gWMk0

We just released the latest data from our Q4 2025 nationwide review of what  U.S. households are paying for monthly utilities. The report tracks utility costs in four waves throughout the year and the latest round reveals some notable trends. More: hubs.la/Q047dcDb0

Study highlights: • Claims fully resolved 3.4 days faster than last year • Improved efficiency helps to offset negative effects of rising premiums

Faster repair cycles are driving higher satisfaction among homeowners filing insurance claims, according to the JD Power 2026 U.S. Property Claims Satisfaction Study. More: hubs.la/Q0473gqw0

Join us for innovative presentations and candid conversations with OEM executives such as Andrew Frick, president of Ford Blue and Ford Model e at @Ford, and Duncan Aldred, senior vice president and president of @GM North America.  Secure your seat now: hubs.la/Q046Yf3G0

Standouts: - Chime leads new checking account openings and conversion across checking and savings. - Fidelity tops new investment account openings, while SoFi dominates conversion.

The latest Financial Services Churn Analytics Report shows fintech banks outpacing banks and investment firms in both acquisition and conversion—a gap traditional institutions shouldn’t ignore. See the data: hubs.la/Q046YglQ0

• FinTech brands are driving surge in adoption, but bank brands generate higher levels of customer satisfaction • 52% of decisions to use credit card fixed-payment plans occur after purchase when reviewing/paying credit card bills, while 48% occur at checkout/point-of-sale

Buy now pay later (BNPL) usage surges as new products proliferate, according to the JD Power 2026 U.S. Buy Now Pay Later Satisfaction Study. • 37% of all consumers and 50% of consumers under 40 used BNPL to make a purchase in the past 90 days More: hubs.la/Q046vhK_0

• Dealer maintenance visits are significantly longer than comparable aftermarket service visits • Satisfaction is significantly lower among customers coming from direct-to-consumer (DTC) brands

Auto dealer service satisfaction improves amid challenges from aftermarket and effect of direct-to-consumer brands, according to the JD Power 2026 U.S. Customer Service Index (CSI) Study. More findings and brand-level rankings: hubs.la/Q046vhH80

📣 Insurance executive and leaders: the 2026 JD Power Insurance Summit agenda is officially live! See what's on schedule—panels, speakers, breakout tracks, networking sessions and more: hubs.la/Q046qyvq0 #Insurance #JDPower #InsuranceSummit

In an exclusive conversation with moderator Jason Stein, Woelfer will break down how brands like Honda and Acura are sharpening their competitive edge—leveraging evolving lineups, bold design decisions and strategic positioning in a rapidly shifting automotive market.

Lance Woelfer, vice president of auto sales at Honda, will take the stage at the NY #AutoForum on March 31! Register now: hubs.la/Q045M0tf0 Agenda is live: hubs.la/Q045LVfV0 #NewYorkAutoShow #NYAutoShow #AutoShow

• Despite high levels of satisfaction, many financial professionals say working with life insurance and annuity partners can require more effort • Satisfaction plummets when financial professionals experience challenges with life insurance and annuity partner digital portals

Life insurance and annuity providers score high marks from financial pros, but ease of use is still a challenge, according to the inaugural JD Power Life & Annuity Distribution Partner Experience Study. More: hubs.la/Q045CFWk0