Jonny D

@SW_Help Are they running normally though? Currently sitting on a delayed train, cancellations everywhere, commuters playing hopscotch not knowing which train will leave first

@SW_Help National rail does not provide a map of the altered route, whereas citymapper does. Can you provide a map of link of the diverted route that will be taken towards waterloo by the train from Goldalming?

@JD_fotography Hi, train services will not be diverted via Staines, they will be diverted via Cobham; as previously mentioned, we advise to use National Rail to check your journey #O" target="_blank" rel="nofollow noopener">nationalrail.co.uk/journey-planne…; if you need to get to Staines from Goldaming, please see #O" target="_blank" rel="nofollow noopener">nationalrail.co.uk/journey-planne… ^MC ^MC

@SW_Help I need to go from Goldalming to Staines tomorrow at 6pm. Why does citymapper show I have to go through staines to Waterloo, and then go back again. Seriously?!?

@SW_Help @SW_Help that's not clear and doesn't address my concern. The train from Goldalming goes through Staines to Waterloo as pictured, but does not stop at Staines, which is my destination. Is that correct??

@JD_fotography Hi, the lines between Woking and Guildford will be closed all weekend due to maintenance work and train services will be diverted via Cobham ^MC

@SW_Help Why? Are you saying Goldalming trains are not rerouted on the staines line tomorrow?

@JD_fotography Hi, have you checked your journey on nationalrail.co.uk ? ^RC

@wellhubhelp, my question is (which no one seems to know the answer), is this status change intentional? If I look at @1Rebel_UK Chelsea, their classes still come up as premium classes, whereas my local 1Rebel Holborn/Euston/Oxford Circus is standard access.

Hi @wellhubhelp, @1Rebel_UK has changed from Premium classes to Standard access with a limit of 6 classes per month. Your Reddit account posted that I should have got a notification, and the app won't let you book more than 6 classes, however I tested this by booking 7.

@SW_Help hi the platform at Egham towards Waterloo is packed this morning, was there cancellations earlier?

@SW_Help why is the very busy service 07:52 Egham to Waterloo only 8 carriages today? When will it go back to 10?

@SouthernRailUK Thanks, it's busy at non-peak hours, especially because it serves an airport. I've seen fights break out on this line when it's packed. It really should warrant extra services or more carriages

@JD_fotography Hi there Jonny, normally these services run as 8-12 coaches. I do appreciate it is a peak time to travel and I will feed this back to the relevant team for investigation^TT

@SouthernRailUK why is the busy Lewes to Victoria route seemingly always 8 carriages - like the 18:55 today? The platform is packed at Lewes, and it'll be rammed after Gatwick. It's like this everyday

@swtrains_watch @SW_Help Communication at Waterloo station completely falls apart when there's issues. Trains departing empty without announcements or without appearing on the information boards, despite the concourse being packed with people waiting for details on their next train home. It's bonkers

Following yesterday’s network meltdown—one of the worst days in SWR’s 9 year history with 70% of services delayed of cancelled—we are meeting MD Lawrence Bowman and the leadership team this afternoon. We’ll be pushing for answers and raising your concerns directly. @SW_Help

@PapaJohnsUK talk about shrinkflation! #papajohns

@SW_Help hi what's up with the 07:52 Egham to Waterloo? It came to a stop down the track as the road crossing barriers were coming down (never seen it this close), and then was held on platform till 07:57.

@SouthernRailUK I complain every year, it never improves yet Southern Rail is well aware it's #Brightonmarathonweekend and should attempt to accommodate the additional passengers. Saw a lady wearing a nurse uniform unable to get on at moulsecoomb. Unacceptable performance to be honest

@JD_fotography Hi there Jonny, I will get this raised to the relevant team, if you also wish to complain about our services you can do that here : southernrailway.com/help-and-suppo… ^TT

@SouthernRailUK would have been a good idea to put more carriages on the 08:05 Newhaven to Brighton this morning. It's completely full at Lewes, no one can get on, and shoulder to shoulder standing. It was like this last year too, and the year before that.

@swtrains_watch @SW_Help @TransportCttee @Heidi_Labour @allpartyrail @TransportFocus @transportgovuk It's utterly mental how long it takes for them to authorise taxis when the lines are blocked and no viable alternative methods of transport exist. Given how often SW rail has issues they've probably found it cheaper to ignore the problem and only pay back the customers who claim

Publicly-run @SW_Help must do better. 🕒 150m wait for taxi authorisation ❌ Communication failure on ticket acceptance 📉 "Pay & reclaim" fails many passengers We’ve written to SWR to demand a transparent post-incident review. Letter below. 👇 #Waterloo #Rail

@SouthernRailUK hi my parents are traveling from Newhaven town to Egham on the 18th April. When I search online the journey planner does not show changeover at Clapham junction, why? Lewes trains towards London always stop there, it's a huge interchange

@swtrains_watch @SW_Help @railandroad Whenever there's issues SW rail cease updating train stations and staff. The information boards become entirely useless, it's baffling. Trains just start leaving whenever, with no announcements

@JD_fotography @SW_Help There's no excuse for this. Someone must know what's going on, so why can't passengers be kept informed @SW_Help? And any delay repay claims will be assessed on the service that departed first, not the earlier one that departed later. @railandroad

@SW_Help no announcements, no information, just watched the delayed 22:20 service to reading leave Waterloo, while I'm on a stationary 22:50 to reading (which is not delayed according to the information board). Utter shambles, surely they can communicate better @swtrains_watch